Buckle.com Reviews - 8

I wanna say somethin' 'bout Derek

I wanna say somethin' 'bout Derek at da Buckle in Galleria Mall, Dallas, Texas. I'm from Louisiana but travel a lot, visitin' this store a couple times a month. Derek's always super attentive and cares 'bout customers. Bein' self-employed, I appreciate his qualities. He's a real asset to da Buckle.

ABSOLUTELY DISAPPOINTING!

ABSOLUTELY DISAPPOINTING! Five tries to return jeans bought online - two calls, three emails. First call, 58 minutes on hold! So long! Gave all info, but they couldn't find it due to an email typo, then wrote a rude comment. After two weeks... Badly managed! No more shopping here! Bye Stella!

I bought like 7 or more pants

I bought like 7 or more pants and a few shirts from Buckle. I had to return one for a credit. They got real stylish stuff and good help service; I'll buy again. They kinda expensive and sometimes they ain't got my size but overall, Buckle's been good to me.

I’ve had a rough time with Buckle.

I’ve had a rough time with Buckle. It’s annoying because I have a credit card with them and like their style. My online orders are always delayed, even though I paid extra for faster shipping. My in-store pickups are never on time, even though I get an email saying they’re ready. The credit card payment deadline being 5 pm eastern is unfair for west coast people who work during the day, so I always face late fees. Customer service isn’t helpful and I was told I got the right color glasses when I ordered black but got brown instead. This company needs serious changes. I can’t stick with it anymore. If you’re going to charge high prices, the experience needs to be worth it.

My experience at Buckle was disappointing due to the exceptionally poor customer service

My experience at Buckle was disappointing due to the exceptionally poor customer service. The young staff members exhibited a level of snootiness that was off-putting. It seems as though they are trained to be intentionally rude and unhelpful, which is perplexing. Despite my desire to support the store for its selection, the consistently negative encounters make it challenging to return. Improved training and a focus on customer satisfaction are essential for Buckle to retain customers.

The recent two acquisitions of women's

The recent two acquisitions of women's BKE jeans have left me dissatisfied due to irregular sewing. The left side seam fails to align appropriately with the right, deviating forward towards the front. Additionally, the misalignment extends to the front belt loops. Considering the relatively high cost of these jeans, one would expect flawless craftsmanship. Unfortunately, this discrepancy has led me to reconsider future purchases from your brand.

My experience with their products was disappointing

My experience with their products was disappointing. Despite the high prices, the quality is subpar. One of the belts I purchased broke just three weeks after I bought it, indicating poor craftsmanship and cheap materials. The overall quality does not justify the hefty price tag, making it difficult to recommend their products.

Ordering online was really difficult.

Ordering online was really difficult. My package got split into 2, and I lost half of it. I requested a replacement, but they said no. I'll have to cancel my credit card after all this is sorted out, though I doubt it will be. Buckle needs to improve.