FoxySkates.com Reviews - 11

Happy with Foxy Skates, they got my skates to me quickly

Happy with Foxy Skates, they got my skates to me quickly. Although I was missing some laces, they sent them fast along with the bag that was out of stock. They let me know as soon as it was available, which was great because they had a deal on it. The customer service was good; they handled my order without any issues or waits. Thanks!

This turned out to be a overall good experience.

This turned out to be a overall good experience. After a week I contacted them because my order only showed that a label was made and no other updates. They got back to me within an hour and said that it usually means the order has been lost by FedEx. They promptly sent out a whole new order and I received it within a few days.

Thiz comany iz amazin'.

Thiz comany iz amazin'. Got ma skates nd skate strap, but ma pads wuz missin'. Foxy sent 'em right away nd said sorry. Everythin' iz good now nd I'm lovin' ma skates nd havin' fun!

I ain't got my skates yet but the customer service is amazing.

I ain't got my skates yet but the customer service is amazing. The response time and kindness shown have been so comforting knowing I'm being taken care of!

The skates fit great and seem comfy

The skates fit great and seem comfy (though the break feels a little too short or like it is too high up, we'll see how that goes when I use them). However, they took over 2 weeks to ship (unlike what it is stated in their FAQ section). They took some time to answer my emails (in fact what got a response what the 'contact us' form on their website). I was informed that I purchased a pre-sale item in response after repeated inquiries, thus the delay, but that was not informed to me in the description of the item at the time of making the purchase nor on the confirmation emails. Despite late, they arrived in good condition (the box was pretty banged up though) and in the color and sizing I had ordered them.

I ordered some foxy skate roller skates and

I ordered some foxy skate roller skates and a pair of replacement wheels. Shipping supposed to be within a week, but it wasn't. After 2 weeks, I found out my skates were on preorder and would be shipped in 2 more weeks. I got my package after almost 2 months with regular updates. The skates are good quality, but they took longer than expected. My replacement wheels were the wrong color, but their customer service offered a partial refund, which was nice. I might order again, but not expecting fast delivery. They tried to keep me updated and happy. Finally, I can enjoy my skates.

Stunning Skates with a Minor Setback

These skates are stunning and ride effortlessly, surpassing the online photos in vibrancy. Though comfortable and well-fitting, they require a "breaking-in" period. Unfortunately, despite ordering during a free skate strap giveaway, the strap was missing from my order. Despite this setback, the overall quality and beauty of the skates are impressive, making them worth the purchase. I hope the issue with the missing strap can be promptly addressed for a complete and satisfying experience with the product.

I regret not researching this company

I regret not researching this company before making a purchase. Numerous complaints surfaced post-order placement, citing products falling apart shortly after arrival or non-delivery. Despite reaching out about missing tracking information, the company remained unresponsive. Tracking the package weeks later, I decided against accepting it, only to face challenges securing a refund. Utilizing ShopPay for caution, I'm now entangled in a $20 dispute with the company. Learn from my experience and thoroughly investigate before proceeding—communication is evidently lacking in this business.

I don't understand how folks who left

I don't understand how folks who left good reviews managed to reach customer service. I've emailed many times, sent DMs on social media, and filled out the form online. But nothing. No reply. My order was messed up. They sent a broken item. No chance to fix it. This is the worst service I've ever seen. I won't buy from Foxy again.

Disappointed with the company's service.

Disappointed with the company's service. My package is yet to arrive, and attempts to contact them have been futile. The provided tracking number is ineffective. Grateful for Shop Pay installments, but withholding the last three payments due to the unresolved issues.

I've reached out to this company

I've reached out to this company quite a few times. I paid for the skates two months back, but they still haven't sent them out. All they did was make a shipping label. They never reply to emails.