Reviews Summary

BikerUniverse.com has a 3.3 - star rating from 8 reviews, indicating a low level of customer satisfaction!

5 stars
2 Reviews
4 stars
3 Reviews
3 stars
0 Reviews
2 stars
1 review
1 stars
2 Reviews
Rating (1.0)

About company

Biker Universe, acclaimed as the nation's top online hub for motorcycle clothing and accessories, is dedicated to offering unparalleled quality, service, and the most competitive prices. With an ownership and operation team boasting over three decades of experience in the motorcycle industry, the brand brings an authentic understanding of rider needs. The majority of the team are avid riders themselves, ensuring a genuine passion for the lifestyle they cater to. Known for its commitment to excellence, Biker Universe stands as a trusted resource, delivering premium products that resonate with the vibrant spirit of the motorcycle community.

Key Details:

  • Location: The company is headquartered in White Marsh, Maryland, United States.
  • Founders: -
  • Foundation Date: The company was established in the year 2021.

Customer reviews

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(4.0)
The company sent me a vest that looked nice
by Randy

The company sent me a vest that looked nice in the package, but there was a snap broken in the left pocket. Otherwise, it's good quality, and my wife thinks it suits me. I like how it looks and fits.

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(4.0)
Service was quick & responsive.
by Mandy

Service was quick & responsive. Leather products are really great. Shipping is fast. Customer service is friendly & professional. I'd recommend BikerUniverse to anyone... Ordering from Biker Universe was a perfect choice. 5 star.

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(5.0)
The jacket waz just what
by Donald

The jacket waz just what I wanted nd what the ad showed it would be. They were fast with the delivery nd it waz on time with the delivery updates provided. The prices are great az well.

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(5.0)
Company is fast & responds quickly.
by Anonymous

Company is fast & responds quickly. Their leather goods are really good. Shipping is fast. Customer service is nice & professional. I'd totally suggest BikerUniverse to anyone. My choice was perfect. 5 stars.

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(1.0)
Ordered a vest, but mistakenly got
by Nathan

Ordered a vest, but mistakenly got the wrong size. Followed the return policy instructions and requested a refund because I wasn't satisfied with the size or style. A representative contacted me but consistently ignored my refund request, insisting on an exchange. I proceeded with the exchange, shipped the return vest 24 hours after they received it, but there was no tracking number or update. Upon contacting them, I was informed that it would take 5 days to process the exchange. I find it perplexing why it takes 5 days to inspect a returned item and ship the correct one. Seven days later, and still no tracking number or update.

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(2.0)
Compact in size, the company didn't
by Barbara D

Compact in size, the company didn't quite meet the standard expectations. The materials failed to leave a positive impression.

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(1.0)
My experience with this company has been disappointing
by MICHAEL ADKINS

My experience with this company has been disappointing. I ordered a jacket based on their sizing chart, but it didn't fit. Trying to exchange it has been a nightmare – no response to calls or messages. It feels like a scam. I strongly advise against doing business with them. The lack of customer service and unresponsiveness make it a frustrating and regrettable experience. Save yourself the hassle and explore alternatives for a smoother shopping experience.

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(4.0)
I ordered a vest from Biker Universe, but it didn't fit as expected
by Merryl Casanova

I ordered a vest from Biker Universe, but it didn't fit as expected. The return process was surprisingly easy, and my refund was processed promptly. Despite the sizing hiccup, I appreciate the quality of their merchandise and the reasonable prices. Biker Universe's commitment to customer satisfaction and straightforward returns ensures I'll be a repeat customer.

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