Reviews Summary

BikerUniverse.com has a 3.6 - star rating from 11 reviews, indicating a low level of customer satisfaction!

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Rating (1.0)

About company

Biker Universe, acclaimed as the nation's top online hub for motorcycle clothing and accessories, is dedicated to offering unparalleled quality, service, and the most competitive prices. With an ownership and operation team boasting over three decades of experience in the motorcycle industry, the brand brings an authentic understanding of rider needs. The majority of the team are avid riders themselves, ensuring a genuine passion for the lifestyle they cater to. Known for its commitment to excellence, Biker Universe stands as a trusted resource, delivering premium products that resonate with the vibrant spirit of the motorcycle community.

Key Details:

  • Location: The company is headquartered in White Marsh, Maryland, United States.
  • Founders: -
  • Foundation Date: The company was established in the year 2021.

Customer reviews

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(1.0)
Ordered a vest, but mistakenly got

Ordered a vest, but mistakenly got the wrong size. Followed the return policy instructions and requested a refund because I wasn't satisfied with the size or style. A representative contacted me but consistently ignored my refund request, insisting on an exchange. I proceeded with the exchange, shipped the return vest 24 hours after they received it, but there was no tracking number or update. Upon contacting them, I was informed that it would take 5 days to process the exchange. I find it perplexing why it takes 5 days to inspect a returned item and ship the correct one. Seven days later, and still no tracking number or update.

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(4.0)
I searched for leather jeans on Google

I searched for leather jeans on Google, and your site popped up right away. Biker Universe offers a wide range of styles, and the prices are fair, especially with the nice discount. The leather pants look great and are suitable for any event. In fact, I'm lounging in them now while watching TV. They’re super comfy and stylish. The straight leg design is spacious at the bottom, making them perfect with boots, sneakers, or even slippers. Plus, being leather, they should hold up well over time.

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(1.0)
My experience with this company has been disappointing

My experience with this company has been disappointing. I ordered a jacket based on their sizing chart, but it didn't fit. Trying to exchange it has been a nightmare – no response to calls or messages. It feels like a scam. I strongly advise against doing business with them. The lack of customer service and unresponsiveness make it a frustrating and regrettable experience. Save yourself the hassle and explore alternatives for a smoother shopping experience.

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(4.0)
I ordered a vest from Biker Universe, but it didn't fit as expected

I ordered a vest from Biker Universe, but it didn't fit as expected. The return process was surprisingly easy, and my refund was processed promptly. Despite the sizing hiccup, I appreciate the quality of their merchandise and the reasonable prices. Biker Universe's commitment to customer satisfaction and straightforward returns ensures I'll be a repeat customer.

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(4.0)
Service was quick & responsive.

Service was quick & responsive. Leather products are really great. Shipping is fast. Customer service is friendly & professional. I'd recommend BikerUniverse to anyone... Ordering from Biker Universe was a perfect choice. 5 star.

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(5.0)
Company is fast & responds quickly.

Company is fast & responds quickly. Their leather goods are really good. Shipping is fast. Customer service is nice & professional. I'd totally suggest BikerUniverse to anyone. My choice was perfect. 5 stars.

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(4.0)
The company sent me a vest that looked nice

The company sent me a vest that looked nice in the package, but there was a snap broken in the left pocket. Otherwise, it's good quality, and my wife thinks it suits me. I like how it looks and fits.

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(5.0)
The jacket waz just what

The jacket waz just what I wanted nd what the ad showed it would be. They were fast with the delivery nd it waz on time with the delivery updates provided. The prices are great az well.

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(2.0)
Compact in size, the company didn't

Compact in size, the company didn't quite meet the standard expectations. The materials failed to leave a positive impression.

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(5.0)
Tha items come pretty fast.

Tha items come pretty fast. The leather jacket & gloves fit good. I am very satisfide and give this company a thumbs up.

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(5.0)
Excellent support as usual.

Excellent support as usual. This is my second time buying from Biker Universe, and they will keep my busines.

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