BookOnline.com Reviews - 12

Tarah really helped with everything.

I was concerned about getting a room my 90-year-old mother could use, but Miss Tarah made it so easy! I was so worried about mobility... Tarah fixed it for us! Her kindness during the whole process was a nice change from most customer service. I was going to Yelp just to praise her, and she offered a survey. Please give Tarah a raise! She's worth a million to those of us who need help with our stay. With Tarah's help, I have less to worry about with accommodations and more time to show my sweet mother the Quilt Gardens she longed to see because she used to quilt beautifully. Thank you for letting me thank Tarah for her great attitude and help. What a DOLL!

Nester (Tony) showed great knowledge and was very

Nester (Tony) showed great knowledge and was very helpful with my room booking for September. He managed to get a better price than I thought and clearly went over my reservation to make sure everything was right. A nice experience dealt with in a professional way. Thanks a lot.

Honestly, Angel really looked after me well.

Honestly, Angel really looked after me well. The first person who answered the phone was quite rude and when I tried to ask questions, they childishy hung up on me. My experiance with Angel was spot on. He explained the hotel fees clearly. Thanks Angel, really grateful.

Gisell Enedina was AMAZING

Gisell Enedina was AMAZING in helping me find a place that fit my budget. She was patient and friendly and clearly enjoyed the “hunt” in helping me. I wish I could have Ms. Enedina for every service call I make. I really liked her!

Agustin was very supportive and

Agustin was very supportive and understanding with me. I was attempting to book a room for my sister's family—they are now without power, water, or internet. Many thanks Agustine!

Nelsida was a ncie rep with booking

Nelsida was a ncie rep with booking and giving the extr info that I needed. She was also very patient as my fone reception was in a complicated area at the time.

The timer moved too quickly to see the details properly and exactly.

The timer moved too quickly to see the details properly and exactly. For instance, room type, availability of certain floors. All charges and costs.

Booking online was fairly simple

Booking online was fairly simple, but checkout was confusing. I found an $18 cancellation insurance charge I didn't request. Sneaky move! Be transparent with charges upfront so customers can choose.

The phone call was tough to understand.

The phone call was tough to understand. They didn't show the final cost with tax until I confirmed. Getting a better price without discounts took forever. The process was overly long and annoying.

Scam website. Ignore all the positive reviews

On June 6th as I was preparing for my vacation the next day, I realized that I needed an extra night at the Holiday Inn Express we were staying at in Mississippi. In a rush I clicked on BookOnline's sponsored link on Google, thinking it was the actual Holiday Inn Express website and paid via PayPal for a reservation for June 11th to June 12th (one night). After a couple hours of waiting for my confirmation email from Holiday Inn Express (which never came), I realized my mistake, filed a claim with PayPal, then paid for a completely separate reservation using the IHG mobile app (which is actually affiliated with Holiday Inn Express). Eventually on June 11th, I finally received a rather sketchy text message on my phone that contained a confirmation number and itinerary number. The message was detected by Google as a scam and would not let me open the link for the receipt. After checking into the hotel using my real reservation, I asked the girl at the desk to verify whether or not the BookOnline confirmation number was valid, and she said it wasn't in the system at all. It's a very good thing I followed my instinct and made an actual reservation using IHG, otherwise if I had only relied on the BookOnline confirmation number, I wouldn't have gotten a room at the hotel. After this transpired I reached out to BookOnline (which goes by several names, including HotelPlanner, HotelReviews and Lexyl Travel Technologies) for a refund. I received zero response back from the company. This is a classic case of living and learning, and I definitely learned a good lesson here. All I can do now is urge everyone that sees this review to *never* use BookOnline for reserving a hotel room-- they will give you a fake number and you will be stuck without a room. Avoid "sponsored" links on Google search results and always book reservations with the actual hotel through their official website. Stay safe, and do not fall for this scam!

Deceptive & Expensive

My Wife thought she was booking with the hotel site. After we paid we found out it was with booking.com. We ended up having to cancel because of illness. Booking.com policy say's that they do not collect cancelation fee's, it is up to each accommodation service provider and each is different. Before cancelling we called the Hotel and was told they do not charge cancelation fee's, we gave more than 24 hour notice and even our confirmation from booking.com noted "verbal confirmation of no cancellation fee" but they only refunded half my money. However when I contacted them to find out why and who got the other half, they couldn't tell me and only said it will be reviewed and someone will be back with me. Nothing yet. I also found out their "discount rate" was more than the hotel normally charged for the room so there wasn't even any saving on their part. Definitely do not use Booking.com! Be sure you are dealing with the site you wish to make reservations because it is deceptive.

They didn't book the room with the hotel

BookOnline.com allowed me to book a family suite at a hotel then didn't book it with the hotel. So when we showed up they didn't have a room for us. The hotel tried to rectify it the best they could, but all they had were 2 rooms on different floors. As a mom of kiddos, that was unacceptable. When I emailed customer service about it, they took over a week to get back to me and had the audacity to blame it on me, even though I have the confirmation of what I booked. Definitely won't be back.