Reviews Summary

Zala Hair Extensions has a 2.4 - star rating from 5 reviews, indicating a low level of customer satisfaction!

5 stars
1 review
4 stars
1 review
3 stars
0 Reviews
2 stars
0 Reviews
1 stars
3 Reviews
Rating (1.0)

About company

ZALA, a leading international hair and beauty brand, specializes in luxury hair extensions, achieving widespread acclaim. Committed to innovation and user-friendly products, ZALA focuses on delivering exceptional value to its customers. The brand's ultimate aim is to enhance self-confidence, ensuring individuals feel their absolute best. ZALA's sets boast 100% Remy Human Hair, the highest-grade human hair, ensuring seamless blending with natural hair, tangle-free maintenance, and a soft, shiny, and silky texture. Notably, ZALA prioritizes ethical sourcing and manufacturing practices, reinforcing its dedication to quality and responsibility in the beauty industry.

Key Details:

  • Location: The company is headquartered in Salt Lake City, Utah, United States.
  • Founders: Zala Hair Extensions was founded by Lachlan Gorman.
  • Foundation Date: The company was established in the year 2013.

Customer reviews

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(4.0)
Definitely recommend getting their extensions!
by Anonymous

Definitely recommend getting their extensions! They really boost your confidence. The customer service was great - got my hair matched on Monday and got the hair by Tuesday! The color matches perfectly and the quality is way better than other brands! I'll definitely come back for more.

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(1.0)
This company, formerly known as
by Sophie P

This company, formerly known as Nzazu, has rebranded but remains unchanged. Avoid purchasing from them. Many reviews express dissatisfaction and complaints about their service. They seem uninterested in addressing issues once they've received payment. Changing their name doesn't erase their fraudulent practices.

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(1.0)
After just three weeks, my hair
by Jacklyn Lewis

After just three weeks, my hair turned into an unmanageable frizz, leaving me incredibly disappointed. Checking the BBB page confirmed the widespread dissatisfaction. Trust me, don't make the same mistake I did!

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(5.0)
The Zala ponytail extension we got for
by NS

The Zala ponytail extension we got for our daughter's formal was simply amazing. The quality and ease of application exceeded our expectations. The personalized support for color matching, including sending a picture, was a standout feature. Our hairdresser was impressed with how well it took additional color, praising the extension's remarkable quality. Zala's top-notch service, exceptional quality, and fantastic products make them our go-to choice. We highly recommend Zala for anyone seeking that extra wow factor for any occasion. Thanks to Zala, our daughter had the night of her life, radiating confidence and beauty.

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(1.0)
Zala's recent decision to replace same
by Rachell

Zala's recent decision to replace same-day delivery and express post with Aftership has left me thoroughly disappointed. Despite my initial assumption that they would use a reliable courier like Australia Post, my first order mysteriously vanished. Zala, in response, sent a replacement, expressing confidence it would arrive, but to no avail. It took an additional request from me to use Australia Post for the third attempt, and only then did my package arrive on Monday. Zala's persistent defense of these couriers, coupled with numerous similar complaints, has led me to conclude that I won't be dealing with them again.

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