Reviews Summary

Tripmate.com has a 3.3 - star rating from 8 reviews, indicating a low level of customer satisfaction!

5 stars
3 Reviews
4 stars
2 Reviews
3 stars
0 Reviews
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1 stars
3 Reviews
Rating (1.0)

About company

Trip Mate is the trusted partner for travel professionals seeking top-tier travel protection solutions for their clients. Their portfolio includes industry-leading travel insurance plans, demonstrating their commitment to providing comprehensive coverage and peace of mind for travelers. Beyond insurance, Trip Mate also delivers essential administrative services, ensuring seamless support throughout the travel experience. With a reputation for excellence and a focus on serving the traveling public, Trip Mate plays a pivotal role in enhancing the quality of travel for individuals and the travel industry as a whole. Travelers and professionals alike benefit from their expertise and dedication.

Key Details:

  • Location: The company is headquartered in Hazelwood, Missouri, United States.
  • Founders: Tripmate.com was founded by Brad Finkle.
  • Foundation Date: The company was established in the year 1988.

Customer reviews

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(5.0)
The company's service was good.
by Dietmar

The company's service was good. We canceled our trip due to a health problem. They charged a 100% fee. Luckily, we had TripMate insurance. We filled out the claim form with lots of papers about the health issue, trip cancellation, and flight details. They gave us money back in a month.

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(5.0)
My doughter got ill and couldn't travel.
by Mary L

My doughter got ill and couldn't travel. Claim process was easy. I filled claim form and sent it via email. I thout it will take long time to get refund, but they approved it quickly. Few days later, got refund by email. I'm glad I bought this insurance, otherwise we'd lose $2000.

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(5.0)
After paying for my trip
by Mj

After paying for my trip I was diagnosed with cancer and had to undergo treatment during the time of the scheduled trip. My refund was issued quick, and I even got the cancelation fee refunded. I only paid for the cheaper insurance so I wasn't sure if the cancelation fee would be refunded.

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(4.0)
The company quickly and correctly
by Betty

The company quickly and correctly dealt with my claim. I filled out the form online and provided the needed documents, then I didn't need to do anything more. I'm really happy! I'll surely use their services whenever I go on trips.

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(1.0)
Stay away from this company.
by Anonymous

Stay away from this company. It's a complete fraud. They made me repeat paperwork for 6 months, never ending. Then they'd switch me to someone else who wanted more documents. They exhaust you until you quit or they deny your claim with a fake excuse.

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(1.0)
I suffered a leg injury
by Francis

I suffered a leg injury in Jamaica in May 2023, and despite needing medical attention, the local hospital required cash, so I opted to wait until returning home. Upon reaching the emergency room, I filed the necessary paperwork, seeking reimbursement for expenses like a brace, cast, walker, and a few physical therapy sessions totaling $330. Unfortunately, my claim was denied by the insurance company, making the overall experience disappointing.

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(1.0)
Trip Mate is an utterly
by Beth Wit

Trip Mate is an utterly disappointing company that engages in scams, leaving people without the coverage they paid for. Despite their policy stating they cover trip cancellations, when my flight was canceled twice, they refused to honor their commitment and cover the expenses incurred during the cancellations. This company falls short of deserving even a single star. I strongly advise choosing reputable alternatives like Allianz. I'm so dissatisfied that I'm considering creating a podcast across my social media platforms, reaching over 10 billion followers, to expose these scammers.

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(4.0)
I'm delighted to have my claim approved
by GAME COCK

I'm delighted to have my claim approved, which encourages me to leave a positive review. However, there's room for process improvement. It would be more efficient to request all necessary documentation from multiple providers, such as airlines and tour companies, simultaneously instead of over the course of several months. This would streamline the process and enhance the overall experience.

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