Trip.com

⭐ 0/5 I had an absolutely dreadful experience with Trip.com, and I strongly advise everyone to steer clear of this company. Here’s a detailed account of my ordeal: I booked a flight through Trip.com, which was scheduled for Thursday, June 27th, at 4:30 PM. The flight was delayed to 7:15 PM, and I received an email from Trip.com instructing me to arrive at the airport at least 2 hours before departure. Following their instructions, I arrived at 5:15 PM, only to find the check-in counter closed. This was confirmed by the photographic evidence I obtained, showing the counter closed at 5:00 PM, 2 hours and 15 minutes before the flight. Despite my best efforts, including spending four hours on the phone with both Royal Jordanian and Trip.com, I received no help. Over the next three days, I made countless calls, often late into the night, trying to resolve the issue. I ended up having to book a new flight out of pocket, which further drained my resources as I borrowed money from friends and family to cover basic necessities. I presented all the necessary evidence to Trip.com, only to have them fabricate excuses and outright lie about the check-in times, shifting blame to the airline. Their customer service was abysmal, with representatives like Darren and Martha refusing to take responsibility, despite their initial instructions leading to my missed flight. Trip.com’s response was to offer a measly 5000 Trip Coins as "emotional compensation," which is an insult given the financial and psychological toll this experience has taken on me. They ignored my evidence, dismissed my claims, and failed to provide a satisfactory resolution. They even had the audacity to claim that the airline's check-in system was outdated, a flimsy excuse to cover their negligence. In short, Trip.com’s lack of accountability, dishonesty, and appalling customer service has caused me immense stress, financial loss, and a significant disruption to my personal and professional life. They are unreliable, untrustworthy, and have no regard for their customers. I will be taking legal action and ensuring that everyone knows about my experience with this disgraceful company. Avoid Trip.com at all costs – they do not deserve your business. Ghassan Solh

I booked my flight with trip.com and got a fantastic deal with extra baggage included. After paying, I saw some negative reviews and got worried it might be a scam. But it turns out it's legit. I reached out to their customer service via online chat, and they replied fast, helping me with the booking process in a clear way. It's a bit more complicated than some other sites, but if you follow trip.com’s instructions to get confirmation from the airline or hotel, the savings are worth it.

The hotel's location is excellent, conveniently connected to a mall for easy shopping and dining. The room was clean, which I appreciated. However, our stay was marred by two hotel-wide blackouts on June 21st. Despite calling customer service at least five times during the outages, no one answered. They only replied via WhatsApp after power was restored, citing a vague 'technical issue.' This lack of communication during a critical situation was disappointing and concerning.

I recently stayed at the Movenpick Suriwongse Hotel in Chiang Mai again. The location is great, right near the Night Bazaar and various shops. The staff are very helpful and meet all your needs with a friendly attitude. Even though I didn’t use the tour services this time, their offers are reasonably priced. The hotel is clean and doesn’t have excessive charges. I recommend this place highly. I've already booked a suite for my next visit in October 2024.

I used Trip.com for the first time while visiting family in the UK, and I'm impressed! Instead of renting a car, I booked train tickets through the app and saved a significant amount of money. The platform was incredibly easy to use, and the savings were amazing. I'll definitely be using Trip.com as my go-to app for future UK visits. Thank you for making my travel more affordable and convenient!

Theo and Howard from the Duty Managers team worked really hard to assist me with cancelling my hotel booking, making several attempts to reach out to the hotel. I value their quick and good service, especially the personal calls! Even though the result was not what I was hoping for, I’m grateful for their voluntary coin creidts to help ease the situation. Thank you, team!

Hotel service was great..location is superb 2 mins walking distance from Munchen HBF. 5 mins walking distance from Hotel for City sightseeing Hop on Hop bus terminal. We had a great 2 nights stay @Maritim Munich. Breakfast was very good for Nonvegetarian people. But there is no option for Vegetarian people. Request you to include options for them also.

Awesome company and app to have on your phone. Very useful! I have bought hotel stays, train tickets, and even found cheaper tickets right when I needed them. You simply put your payment card in the machine at the station, enter the code, and get your tickets. Plus, you earn trip coins that can be used for your next buy!

Trip.com made booking a breeze! I was impressed by the wide variety of flight and hotel options available. Their assistance during urgent situations while traveling was greatly appreciated. I highly recommend Trip.com to all my friends for their travel needs.

I've used trip.com for many hotel bookings and flights, and I've never faced a problem. Everything worked smoothly. Their customer service is friendly too. No complaints yet, everything's been fine. Keep it up and thanks a lot.