Reviews Summary

P&O Cruises AU has a 2.3 - star rating from 3 reviews, indicating a low level of customer satisfaction!

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Rating (1.0)

About company

P&O Cruises Australia has been offering memorable holidays for over 90 years, making it a well-established cruise line for Australian travelers. Its fleet includes the Pacific Adventure®, Pacific Encounter®, and Pacific Explorer® ships, departing from various cities like Sydney, Brisbane, and Melbourne. The line offers cruises to stunning destinations throughout the South Pacific, Australia, New Zealand, and Asia. Guests can enjoy onboard activities, dining, entertainment, and over 500 shore tours. Designed with Australian cruisers in mind, P&O Cruises provides a range of options for families, couples, and groups looking to relax and explore.

Key Details:

  • Location: The company is headquartered in Southampton, United Kingdom.
  • Founders: P&O Cruises was founded by Brodie McGhie Willcox, Arthur Anderson, Richard Bourne.
  • Foundation Date: The company was established in the year 1932.

Customer reviews

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(5.0)
My partner and I don’t usually go on cruises

My partner and I don’t usually go on cruises, but we decided to try P & O for a 5-night trip on the Pacific Explorer to witness the April 20 solar eclipse. I didn’t expect much after reading some negative reviews. However, considering the cost, I’m giving this cruise a solid 5 stars for VALUE FOR MONEY. It’s definitely a budget cruise line, and the price reflected that. The cabin was small, but typical for cruises. Everything worked well except for an old television. We had enough space to hang clothes and store our empty suitcases under the bed. The shower was good. The public areas were clean, stylish, and well kept. We didn’t join in on the regular entertainment but enjoyed the special astronomy lectures, which were great. We didn’t pay extra for any special dining and only ate in the main dining area. The food wasn’t fantastic, but it was okay with a decent variety, typical of a buffet. After five days, we were ready for something different, but it was fine. The dining room was busy at peak times, but we always found a table. Staff were very friendly and helpful. For a company that doesn’t encourage tipping, they were excellent. We ended up tipping our room steward Iris in cash because she worked so hard and always greeted us by name. While we might not go on another P & O cruise, mostly because we’re not big cruisers and would prefer to spend more for something more luxurious, I would still recommend this company to anyone on a tight budget.

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(1.0)
Excessive charge for guest change

Excessive charge for guest change Earlier this year, I enjoyed the Australia Day cruise with a family friend, and the experience on the ship was nice. While I was still aboard, I made a booking for next year with the same guest. I was informed that I could change the guest later if needed. Unfortunately, that person can’t join anymore. I’ve already paid for the cabin and plan to go alone, so I called P&O to update the booking. To my surprise, I was told I would incur a 25% charge to change the guest's name, despite the fact that the cabin price remains the same whether one or two people are in it, much like a hotel. When I raised my concern, they explained it was their policy, and the only way to avoid the fee was to add a different person. Absurd? You tell!

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(1.0)
Had a credit note to use with P&O Cruises

Had a credit note to use with P&O Cruises but couldn't get in touch with them directly. Had to book through a third party, Ozcruising.com.au, who charged almost twice as much as the price listed directly with P&O. We felt forced to pay to avoid losing the $1200 credit, especially since we were about to leave the country. Ozcruising claimed it was the last cabin available, but the ship was less than three-quarters full! The itinerary changed to just one stop, Port Vila. The crew was great, but I was very let down by P&O, who haven’t responded to any of our follow-ups, despite the ship's reception trying to reach them.

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