Reviews Summary

Tp-link.com has a 2.8 - star rating from 4 reviews, indicating a low level of customer satisfaction!

5 stars
1 review
4 stars
1 review
3 stars
0 reviews
2 stars
0 reviews
1 stars
2 reviews
Rating (1.0)

About company

TP-Link, established in 1996, is a global leader in providing dependable networking devices and accessories that seamlessly integrate into people's daily lives. Their consistent excellence has secured them the top position as the No. 1 provider of Wi-Fi devices for 12 consecutive years, according to IDC. They distribute their products to over 170 countries, connecting billions of people across the globe. TP-Link boasts a legacy of offering stability, performance, and value, and they offer a wide range of products designed to cater to the networking needs of individuals from all walks of life. As the world of connected living evolves, TP-Link is committed to exceeding the demands of tomorrow.

Key Details:

  • Location: The company is headquartered in Kowloon, Hong Kong.
  • Founders: Tp-link.com was founded by Jeffrey Chao.
  • Foundation Date: The company was established in the year 1996.

Customer reviews

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(5.0)
I rang TP Link thinking there was a problem
by Iain

I rang TP Link thinking there was a problem with my modem. Sonia, the technician, helped me a lot. She knew a lot and guided me through fixing it. Now, no more modem problem. I'm happy. Thanks, Sonia.

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(1.0)
The products never work
by Jiaxin F

The products never work, a blatant case of consumer fraud. Customer service is a joke and virtually nonexistent.

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(1.0)
My RE305 stopped working
by Caelan Thompson

My RE305 stopped working just 2 months before the 3-year guarantee expired. The process to get them to replace the faulty unit is a convoluted farce. Numerous emails with tech support, repeatedly asked to take steps I've already proven don't work, submitting proof of payment multiple times despite it being on the account. To add insult to injury, they attempt to charge £6 for delivery, the cost of the replacement (supposedly refunded later), and expect me to cover the expense of sending the old unit back. A complete waste of time for a worthless guarantee.

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(4.0)
I was initially surprised to find that the agent could only communicate in Mandarin
by KP

I was initially surprised to find that the agent could only communicate in Mandarin. However, I appreciated Daria's patience as my son wasn't fluent in Mandarin. Despite the language barrier, they successfully resolved the issue.

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