Reviews Summary

TicketClub.com has a 3.4 - star rating from 31 reviews, indicating a low level of customer satisfaction!

5 stars
12 reviews
4 stars
6 reviews
3 stars
4 reviews
2 stars
1 review
1 stars
8 reviews
Rating (1.0)

About company

Ticket Club operates as a membership site offering tickets for concerts, sports, and theater events. In a model reminiscent of Amazon Prime, Sam's Club, and Costco, members benefit from significant cost savings, enjoying low prices without any additional service fees. Unlike many competitors, Ticket Club eliminates these often hefty fees, which can inflate ticket prices by 10% to 30% or more. Members witness transparency in pricing, as the first displayed price is the final cost, excluding only shipping fees, which vary based on the chosen shipping method. While all ticket prices are at the Club level, membership is not required to access these prices, distinguishing Ticket Club in the ticketing industry.

Key Details:                                                                  

  • Location: The company is headquartered in South Windsor, Connecticut, United States.
  • Founders: TicketClub.com was founded by Oleh Paholkiv, Justin Fallon.
  • Foundation Date: The company was established in the year 2005.

Customer reviews

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(4.0)
Navigate the chaos of Arrowhead Stadium's tailgate like a pro!

Navigate the chaos of Arrowhead Stadium's tailgate like a pro! As out-of-towners, we followed the directions to the letter—but ended up lost in the parking maze. The confusion cost us our spot, forcing us to pay again if we left. Despite this hiccup, the event tickets were decent, and using the gift cards was a breeze. It's our 4th trip, and while we had a great time overall, here's why we won't be buying those tailgate tickets again...

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(5.0)
Say goodbye to ticket fees forever!

Say goodbye to ticket fees forever! Imagine saving $88 on three game tickets just hours before kickoff. Thanks to Ticket Club, I paid only $118 per ticket—no extra fees! That's $38 straight into my pocket after a $50 membership fee. With deals like these, Ticket Club isn't just a service—it's a game changer. Don't miss out on saving big every time you buy tickets!

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(1.0)
Imagine eagerly purchasing tickets for the grand opening ceremony, expecting them within 4 weeks.

Imagine eagerly purchasing tickets for the grand opening ceremony, expecting them within 4 weeks. But weeks pass, and not a peep. Despite sending 13 messages and emails, and calling their listed number—nothing. It's as if they've disappeared. Feeling like a victim of vanishing acts? Don't let it happen to you!

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(1.0)
I feel deeply disappointed and angered

I feel deeply disappointed and angered by the company's deceptive practices. As a veteran, it is disheartening to experience such dishonesty, especially considering the explicit claim on their website that no fees would be charged, and veterans are promised the lowest prices. However, I was charged exorbitant fees on top of the ticket price. Despite reaching out to the Winter Garden Theatre and securing a partial refund, the amount received was only $45.59 out of the $182.00 owed. The failure to provide the full refund has left me frustrated and compelled to report this misleading conduct to ID.me, the Better Business Bureau, and potentially 7 On Your Side TV if the outstanding balance is not promptly returned.

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(4.0)
I was quite let down by the Tailgate

I was quite let down by the Tailgate directions, causing us to miss the event. Despite diligently following the provided instructions, which indicated it was in the parking lot of Arrowhead, we were misled. The paper mentioned it was across the street, but seeking guidance from locals only added to the confusion, resulting in us missing the Tailgate since we had already parked inside Arrowhead, and leaving would incur additional parking fees. The event tickets were acceptable, and the gift cards were straightforward to use. Despite this hiccup, we still had a good time and might consider attending again. It's my fourth trip, but I'll likely refrain from purchasing Tailgate tickets in the future.

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(1.0)
We bought tickets through TicketClub

We bought tickets through TicketClub for a weekend football game, expecting an unobstructed view. However, disappointment ensued as we discovered a cameraman obstructing our seats, despite assurances from Brian and his team. Daily calls for updates proved futile, with miscommunication and unhelpful suggestions from the call center. Brian, the supposed supervisor, offered a mere 10% refund for the inconvenience. Despite providing evidence post-event, there has been no response. TicketClub's failure to acknowledge and rectify the issue, coupled with unfulfilled guarantees, leaves a bitter taste. Future patronage seems unlikely given this frustrating experience.

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(1.0)
My tickets were promised by 12/28

My tickets were promised by 12/28. On 12/30, live chat assured they'd arrive. Repeated inquiries on 12/31 received the same response. On 01/01, event day, live chat suggested waiting 15 minutes due to a supplier error. A call revealed a time mistake, requiring an extra hour. 90 minutes before the event, in the stadium parking lot, no tickets. Live chat then admitted unavailability, offering a refund. These tickets, meant as a Christmas gift, led to disappointment. Despite getting last-minute tickets, 21 rows higher, and a $25 refund, the stressful experience and lack of support make me hesitant about using the ticket club again.

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(4.0)
I was quite let down by the Tailgate directions and missed it.

I was quite let down by the Tailgate directions and missed it. We're not from here and followed given directions which seemed to be at Arrowhead's parking. The paper said opposite but locals were confused and we missed it as we parked inside Arrowhead and if we left we'd have to pay again. Tickets were fine and gift cards were simple. Had a good time and would return. This is our 4th trip. Just won't get the tailgate tickets.

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(1.0)
I feel let down by this company.

I feel let down by this company. They only gave a short time to sell tickets at a reduced price and didn't try hard enough to make sure those tickets were actually sold during that time. I gave them my tickets, which they probably resold, but I ended up paying full price and didn't get to attend the concert. I won't be using their services again.

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(4.0)
The sellers on this site offer a nice selection

The sellers on this site offer a nice selection of seats and prices. It may take a little time to learn the menus and find the right tickets, but what makes Ticket Club stand out is their discount deals - not from the sellers, but from the platform. They should definetly expand, and with time, challenge the major players in ticket resales.

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(1.0)
Ticket Club is terrible, I wouldn't recommend them.

Ticket Club is terrible, I wouldn't recommend them. I had a really hard time getting in touch with the right person to sort out my tickets. If you don't claim your tickets within 48 hours, you might lose them and your money, even if your event is months away. The website kept showing error signs, which almost made me lose my tickets.

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(1.0)
My attempt to purchase tickets for an event ended in frustration as the order was never processed

My attempt to purchase tickets for an event ended in frustration as the order was never processed. The lack of notification about this issue left me in a last-minute scramble to secure tickets. Improved communication and a more reliable ticket processing system are essential for a better customer experience.

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(3.0)
The insistence on printed tickets remains a drawback

The overall experience was fairly smooth, but the insistence on printed tickets remains a drawback. In today's digital age, where most people don't own printers, it seems outdated. Many ticket delivery services embrace digital-only options, which I find more convenient and preferable.

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(3.0)
The seats we bought didn't match

The seats we bought didn't match the ones we got. Originally, we had prime center seats, but the seller unexpectedly relocated us to front left seats at the last minute. Unfortunately, these seats offered an obstructed view, which was disappointing.

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(5.0)
The corporation is somethin' I

The corporation is somethin' I fancy both factions. That alone makes it somethin' special. It's been a bit since we seen pro basketball. The game went back 'n forth and had some cool plays. The crowd was really into it. Pleasant evening all around.

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(1.0)
At renewal time, they may not process

At renewal time, they may not process the automatic charge, citing issues. Customer service proves unhelpful, leaving you to handle the situation yourself. Purchasing to evade additional fees requires another payment akin to the initial charge.

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(3.0)
At first, it looked like a great offer

At first, it looked like a great offer, but I missed out on one set of tickets and the second set (same cost) was much poorer. I would have saved $20 by going through the Hollywood Bowl (fees included). It’s a letdown.

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(2.0)
Arrived at gate, ticket canceled

Arrived at gate, ticket canceled, confused, paid extra $300, traveled 4 1/2 hours for concert, left out, called, told should've called yesterday, ordered ticket yesterday, want refund NOW.

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(3.0)
Buying tickets from Ticket Club was annoying because

Buying tickets from Ticket Club was annoying because I had to deal with Ticketmaster to get them. I don’t like how Ticketmaster controls all ticket sales for Everything-Everywhere.

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(4.0)
very helpful

Company's customer service was very helpful when I was trying to buy a ticket. My credit card kept showing fraud alerts, so I couldn't finish the transaction.

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(5.0)
I placed my order online

I placed my order online. I showed up at the Theater 30 minutes before the show and got my tickets without any issues. Nice service!

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(5.0)
The whole experience was awesome!

The whole experience was awesome! The tickets were awesome and were cheaper here than any other vender! Thank you!!

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(5.0)
The buying process was really easy

The buying process was really easy on a safe and secure site, and I got the tickets within 48hrs after buying them.

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(5.0)
Buying was smooth and I got some really

Buying was smooth and I got some really good seats for a great deal. The follow-up emails and texts were helpful.

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(5.0)
The experience was really simple to buy

The experience was really simple to buy on a safe site, and I got the tickets in under 48hrs after buying them.

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(5.0)
The entire experience was awesome!

The entire experience was awesome! The tickets were fantastic and cost less here than anywhere else! Thanks!!

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(4.0)
This company needs to talk quicker

This company needs to talk quicker with other systems to stay current. You can't sell tickets you don't got.

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(5.0)
The website’s quality and response

The website’s quality and response to issues are good for sending tickets. It’s a good place to buy tickets.

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(5.0)
My ticket arrivd early by 2days

My ticket arrivd early by 2days so I had them in hand when I arrived at my hotel 2 days before the event.

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(5.0)
Always quick and good service.

Always quick and good service. You can really speak to a person if there’s an issue. Strongly recommend.

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