Reviews Summary

Temu.com has a 2.3 - star rating from 27 reviews, indicating a low level of customer satisfaction!

5 stars
7 reviews
4 stars
1 review
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1 stars
16 reviews
Rating (1.0)

About company

Temu.com, an online discount store, is part of PDD Holdings, a notable name in the e-commerce sector. With its headquarters in Boston, Massachusetts, Temu represents a dynamic entrant in online shopping, leveraging innovative business strategies to offer a wide range of products at competitive prices.

A key aspect of who owns Temu is its association with PDD Holdings, which also operates Pinduoduo, a significant e-commerce company in China. This backing by a major player in the e-commerce world adds to Temu's credentials. But where is Temu company located? The answer is Boston. Such a location provides a strategic advantage regarding access to varied markets and consumer bases.

Product Categories

Temu showcases various categories of products, including fashion, home goods, and appliances. But why is Temu so cheap? The reason for such questions lies in the fact that the price of some goods may be lower than the average in regular stores by 15% or even more. The platform's competitive pricing strategy can be attributed to its innovative business model, known as Next-Gen Manufacturing. This model focuses on efficiently matching supply with consumer demand, leading to significant cost savings passed onto customers.

So, where is Temu shipped from? Products on Temu are largely sourced globally, with a considerable number originating from China. The platform has garnered attention through its user-friendly interface and a broad selection of products, as reflected in Temu website reviews. Customers often highlight the convenience and diversity of products available on the site. Additionally, Temu occasionally offers promotions like Temu free items, attracting a wide range of consumers seeking budget-friendly shopping options.

Pricing & Discounts

Temu's pricing and discount strategy is centered around its production direct discount model. This approach allows for a streamlined connection between manufacturers and consumers, reducing overhead costs typically associated with intermediaries. The efficiency of this model results in competitive pricing, with the savings directly passed onto the customers. Temu's website features various deals, including flash sales and daily offers, which provide consumers with time-sensitive opportunities to purchase items at even lower prices.

A notable aspect of Temu's discount offerings is the Temu $100 coupon, a promotional strategy to entice new and existing customers to the platform. Alongside this, Kubonus Temu also offers additional discounts and deals, enhancing the overall affordability of products on Temu. The Temu website is designed to prominently showcase these discounts, making it easy for customers to locate and take advantage of these offers.

Website & Mobile Apps

The Temu platform, comprising its website and mobile apps, is designed for ease of use and customer convenience. So, what is Temu app? It's a mobile application that extends the functionality of the Temu website to mobile devices, allowing users to shop on the go. The app mirrors the main features of the website, offering a seamless shopping experience across devices.

But what is Temu in the broader sense? It's an online discount retail platform that offers a wide range of products across various categories. So, is Temu good? This question can be answered by looking at the user experience it offers. Both the website and the app are user-friendly, with intuitive navigation and search functionalities that make it easy for customers to find what they want.

In addition to its core shopping features, Temu provides various customer conveniences like order tracking, customer support, and user account management. The Temu app enhances this experience by offering mobile-specific features like notifications for new deals and discounts. Furthermore, Temu coupons are available across both platforms, providing additional savings opportunities for users. Overall, the Temu website and its mobile apps are designed to offer a convenient, efficient, and enjoyable shopping experience.

Payments & Shipping Policies

Temu offers a variety of payment options to cater to its wide customer base. These include major credit cards, PayPal, and other widely used payment methods, ensuring convenience and security for users. Temu aims to balance efficiency with cost-effectiveness regarding delivery times, typically providing reasonable shipping durations that vary depending on the product and destination.

Temu returns policy is designed to be customer-friendly, allowing for a straightforward process for those needing to return products. This policy is a key aspect of a Temu review, directly affecting customer satisfaction. In addressing the query "Is Temu trustworthy?" the clarity and fairness of its return policy play a significant role. Customers can initiate a Temu order return through the website or app, which outlines the steps and conditions for returning products.

Customer Service Offerings

Temu places a strong emphasis on customer service, offering multiple channels of support. Customers can contact Temu's support team through email, phone, or live chat, ensuring that assistance is readily available. This availability is crucial, especially when users seek information about Temu shopping reviews or need help with orders.

Regarding Temu reviews and complaints, customer service is pivotal in addressing and resolving issues. The platform actively monitors feedback and responds to concerns, reflecting its commitment to customer satisfaction. Reviews for Temu often mention the effectiveness and responsiveness of the customer service team, highlighting it as a strong point of the company.

Additionally, Temu periodically offers promotions such as a Temu promo code, further enhancing customers' shopping experience. These codes are usually accessible through the website and app and can be applied during checkout for discounts. The provision of such codes and the efficiency of the customer service team contribute significantly to the overall positive reception of Temu by its users.

Seller Program

Temu's seller program is structured to create a mutually beneficial ecosystem for merchants and customers. Merchants looking to sell through Temu must adhere to conditions that ensure quality and customer satisfaction. It includes compliance with Temu's ethical standards and a commitment to maintaining the integrity of product listings.

A key aspect of the program is including promotional tools like the Temu discount code. Merchants can use these codes to attract customers to their products, enhancing sales opportunities. Additionally, the program offers robust support, including access to the Temu customer service phone number, ensuring merchants have the necessary assistance to manage their online storefronts effectively.

Temu reviews from sellers often highlight the platform's ease of use and the effectiveness of its sales tools. Furthermore, the program facilitates promotional strategies like the Temu coupon code, which merchants can offer customers additional discounts. This approach benefits the sellers in terms of increased sales and enhances the shopping experience for customers.

Company Background

So, what is the background of Temu company? The answer to this question provides insight into its operational efficiency and market success. As part of PDD Holdings, Temu benefits from extensive e-commerce experience, leveraging innovative strategies to optimize online retail. This foundation enhances the platform's ability to offer a wide range of products at competitive prices, making it a strong contender in e-commerce.

Is Temu real? Sure! In addressing concerns like "Is Temu safe?" it's important to note that Temu's affiliation with an established e-commerce group adds credibility and reliability to its operations. The platform employs stringent security measures to protect user data and transactions, addressing the safety concerns of online shoppers.

Moreover, Temu's legitimacy is further reinforced by its transparent business practices and commitment to customer satisfaction. The platform regularly offers a coupon code for Temu customers, providing additional savings to its customers. These codes can be used across various products, reflecting Temu's focus on delivering value. The vast array of products and user-friendly interface is a testament to the group's solid e-commerce experience and customer-centric approach. So, the Temu store is a good place to get what you want.

Security & Compliance

Is Temu a legit company? Sure. It is also safe to order from this site! Temu has implemented various measures to ensure data security and protect its users' information. These measures are crucial in addressing concerns such as "Is Temu a scam?" The company employs advanced encryption technologies and follows strict data protection protocols to safeguard user data against unauthorized access and cyber threats.

Furthermore, Temu regularly undergoes security audits and compliance checks to ensure its systems and practices adhere to the highest data security and privacy standards. This commitment to security is integral to its operations and helps reinforce the trust of its customers and partners.

Regarding product offerings, Temu clothing reviews often reflect customers' satisfaction with their purchases, indicating that the products meet the expectations set by the platform. So, Temu company as a reliable and trustworthy e-commerce platform.

Customer reviews

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(4.0)
Tembu did a great job.
by Najla

Tembu did a great job. The deals are great, and the delivery is super quick. The products are awesome and cheap. Thanks a lot!

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(3.0)
Not too shabby of a company
by david

Not too shabby of a company. Stuff's a tad better than your usual China junk. Prices are okay. The downside is they're sluggish with delivering your stuff and use the crummiest courier-Hermes/Evri. Still waiting for my stuff. Had something from China arrive faster. Delivery is what stops me from giving five stars. If they switched courier and sped up, they'd get five stars.

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(5.0)
Under investigation
by Donna

Yes my name is Donna. I started shopping at Temu I think in October about a couple of things and wow they got good prices so I kept shopping and kept shopping. I was spending four and 500 a month shopping there. I’m buy for children that don’t have much I try to make them smile cute outfit, shoes toy anyway I’ve been having fun doing this and I realized I returned back and I didn’t think I got my money back for it or credit so I went to Support Ask, what they look it up and they tell me I didn’t send the items back that the order came back but the pants weren’t in there but there was extra items in there but they look into it I said OK so I look into it well, I find the order where they refunded the pants for credit I go back to Support and tell them. my apologies here’s the order it was refunded… You know I’m in full-blown investigation they cut me off I can’t shop there anymore. They won’t let me they just keep saying I’m under investigation and won’t tell me why or what’s going on. I’ve never been told I couldn’t spend my money anywhere. I just don’t understand I love shopping at Temu. It is like the best place I’ve ever found to shop. . I want to shop again. Please. Thank u. Donnajoe

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(1.0)
The company seems quite shady,
by Anonymous

The company seems quite shady, relying on various local couriers and leaving packages at the front door without notifying the customer. They won't give refunds for undelivered items, and their customer service is confusing and unhelpful, leading you in circles when trying to make a claim.

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(1.0)
Ordered for the first time, but despite
by Anonymous

Ordered for the first time, but despite turning off app notifications, I'm inundated with relentless messages for three days. The constant barrage of clickbait promises of free items and shipping, coupled with self-proclaimed excellent customer service, is off-putting. My initial order hasn't even arrived. This experience is pushing me to sever ties permanently.

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(1.0)
The company's performance is abysmal
by Juan

The company's performance is abysmal and dubious. It appears to be a scam, providing substandard products. I've reported the matter to law enforcement for investigation. Anticipating swift action for a shutdown.

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(1.0)
I find Temu quite noteworthy. Recently
by David Martin Davies

I find Temu quite noteworthy. Recently, I mistakenly ordered an oversized coat, but their return process amazed me. Despite being in the UK, Evri swiftly processed my return, crediting the full amount to my Temu account. The overall product quality is commendable, and the hassle-free return system assures me of future orders. Good job, Temu and Evri!

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(5.0)
I can't believe there's any criticism
by Angel

I can't believe there's any criticism for this online store! Initially skeptical due to the affordable prices, I was pleasantly surprised by the quality of my first outfit. The material was thick and soft, comparable to a pricier option on Amazon. The value for money is remarkable, and their swift delivery adds to the positive experience.

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(1.0)
Disappointed with Temu's lack of responsiveness
by Fion Live

Disappointed with Temu's lack of responsiveness in addressing Fastway delivery issues. My Fastway order has been stuck at Dublin airport for 17 days, and Temu shows no accountability. The delay is frustrating, and attempts to secure a refund are met with stalling tactics. Temu's choice of Fastway, a consistently tardy delivery service, adds to the aggravation. Improved customer service and a more reliable courier selection are essential for a better experience.

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(1.0)
Our order never made it to
by Shahzad Alam

Our order never made it to us despite raising the issue with both Temu and the delivery company. The status magically changed to "delivered," yet the package never showed up. Attempting a refund was futile as we were deemed outside the 30-day window. Now, out £40 and relying on Paypal for resolution. A regrettable experience, and a costly lesson in choosing reliable vendors.

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(1.0)
Temu recently increased their
by Dan J

Temu recently increased their minimum spend to £20, which was quite inconvenient. My experience with their returns department was disappointing. After spending £10.66 on thermal leggings, I received a mere £3.60 refund. The discrepancy between the purchase amount and the refund left me dissatisfied with the overall transaction.

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(1.0)
Beware of lax age verification
by Marilyn

Beware of lax age verification when purchasing knives from this company. I acquired various bladed items without any age confirmation, including a cleverly disguised key knife. While the latter is sharp and effective, the absence of age checks raises concerns about safety protocols. Take a closer look at the mixed reviews; patterns emerge when comparing 5-star and 1-star feedback. Question the authenticity and reliability of the positive ratings. Fishland, a controversial product, reveals desperation among users. This raises questions about the legitimacy and ethics behind the product. Strong doubts about data security discourage future use of the company's services. While a few products meet expectations, the majority fall short in terms of quality. Skepticism arises regarding social media promotions. Question the authenticity of positive reviews and promotional content. The extremely low product prices raise questions about production costs and profit margins, prompting reflection on the company's business model and potential compromises in quality. Exercise caution, conduct thorough research, and consider the possible implications before engaging with this company. Data security concerns and product quality issues warrant careful evaluation.

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(5.0)
Temu is absolutely trustworthy
by Mr T

Temu is absolutely trustworthy! I've placed numerous orders, and every delivery has been smooth. Any minor issues are promptly and unquestionably resolved by their exceptional customer service. The clothing quality is remarkable, boasting impeccable stitching. While some extras may be delicate, they gladly refund dissatisfaction. In a sea of scams, Temu stands out as a beacon of reliability.

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(1.0)
Ordered for the first time,
by Sharon Dhanoa

Ordered for the first time, but my items never arrived with Evri! Shockingly, the proof of delivery showed a completely different address. Contacted customer service, specifically Temu. Initially, they claimed redelivery was possible. Later, a human representative assured redelivery with a refund in 5-14 days. Absurd! I won't risk ordering again, especially with Temu. Cautionary tale for everyone!

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(1.0)
I recently purchased a skirt
by CLAIRE GIBSON

I recently purchased a skirt from Temu, enticed by its appealing online presentation. Unfortunately, the reality was a stark contrast – poor quality material, excessive length posing a hazard. Despite my negative review mysteriously absent from the site, I appreciate Temu's prompt refund. Curious why only glowing reviews are showcased, given my vastly different experience.

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(1.0)
My experience with this company
by Donna

My experience with this company has been extremely disappointing. They consistently lure customers with false offers, advertising products at enticing prices on social media only to inflate them during checkout. Even at a higher cost, the quality is subpar, making it more expensive than reputable alternatives. Despite uninstalling the app and unsubscribing, spam emails persist. Avoid this website at all costs.

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(1.0)
Made a purchase, and sadly
by GAMAL M

Made a purchase, and sadly, my order arrived incomplete. Dealing with their customer service proved futile, resulting in a frustrating experience. Regrettably, I'm £40 poorer with missing items. A cautionary note to fellow UK shoppers: steer clear of this site; they operate like scammers.

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(5.0)
These guys are legit, but be ready
by Karma D

These guys are legit, but be ready to play the waiting game since most stuff ships from China. The upside? They keep the convo going with you throughout. I'm a Temu fan for sure and I'm coming back for more – they've got the whole shebang!

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(1.0)
One star is being too generous
by Maria Pilar

One star is being too generous! So, they sneakily threw in the one-click product with my order, and when I tried to cancel it, guess what? They didn't bother taking it off my bill. Talk about a major pain. Not the smoothest experience

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(1.0)
All the products I have
by Eve Tabaka

All the products I have ordered are trashy and not like the pictures ! The delivery was left in full Veiw on door step ! The toys I bought were missing bits and broken ! It’s a con ! They said I was receiving a refund never did ! Won’t be buying anything else

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(1.0)
Oh, that's a total headache!
by Bob F

Oh, that's a total headache! Product not delivered, and now they're saying no refunds? That's a major red flag. Contacted the chat, and they're blaming it on some mysterious system problem, preventing you from getting your money back. Seriously? Forgetting about the money is not an option – that's hard-earned cash. This situation is beyond frustrating!

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(2.0)
I purchased dog toys from
by FL Burn

I purchased dog toys from Temu, and they arrived within the specified timeframe. However, I have reservations about the quality of the toys. Despite being marketed as dog-friendly and suitable for strong chewers, the toys, in my opinion, don't meet these criteria. I specifically chose toys with sewn-on eyes rather than fixed ones. Unfortunately, some of the toys had plastic screws for eyes that screwed into a plastic fixture inside the toy's head. This design is potentially dangerous for pets that chew. Additionally, the constant influx of unsolicited emails prompted me to delete the app, and I don't plan on using Temu again.

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(5.0)
I'm truly disappointed with Temu
by Castor

I'm truly disappointed with Temu. In September of this year, I placed an order for a set of items advertised on the site for $5.99, and to date, I haven't received anything. I'm questioning whether this was a scam. The site was on Facebook. I've always enjoyed shopping with Temu and would like to continue, but this experience has left me uncertain.

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(5.0)
Fantastic experience!!!!
by Mia

My household has placed 26 orders, and we've been consistently pleased with our purchases. The prices are competitive, and the quality of the products is impressive. What sets Temu.com apart is their money-saving opportunities. We've enjoyed substantial discounts and earned coupons through their engaging games, which encouraged us to place multiple orders. I highly recommend downloading the app and trying the '440266114' cash rewards game; it's an easy way to earn money directly into your PayPal account. Additionally, '440536622' offers another enjoyable game called Fishland. Temu.com's commitment to customer satisfaction is remarkable. They offer price adjustments if a product's price drops, along with coupons. Moreover, they provide a £5 credit for late deliveries, demonstrating their dedication to customer service. Overall, Temu.com is an outstanding online marketplace that values its customers and offers both great deals and entertainment. I'm a satisfied and loyal customer!

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(3.0)
I received a notification claiming
by Margaret D

Hi there! Two days ago, I received a notification claiming that my delivery had been made, only to discover it was incorrect. This kind of misinformation can be frustrating. Furthermore, like many organizations, Temu.com seems to prioritize new customers over loyal ones, offering better deals to newcomers. It's disheartening for long-time customers like me. I believe valuing and rewarding loyal customers is crucial, as it fosters trust and long-term relationships. I hope temu considers improving its services for existing customers, ensuring a more equitable and satisfying experience for all

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(1.0)
Absolutely regret
by s.r.wright

I've been attempting to reach out to TEMU through various email addresses, but regrettably, I haven't received any responses.My inquiries pertained to assistance with purchasing items, a concern I had as a loyal and regular customer.It's frustrating that their email communication appears to be unreliable, and it's essential for them to provide functional email addresses for customer support.While their website deserves a 10/10 rating,the -10 for communication reflects my disappointment.

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(5.0)
TEMU 5 stars
by Cristina Madeira

I wholeheartedly give TEMU 5 stars. Their customer service is exceptional—fast and super efficient. While their product range is generally good, there may be occasional disappointments, but the ease of exchanging or returning items more than makes up for it. I'm thoroughly pleased with their efficiency and commitment to customer satisfaction.

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FAQ
  1. Is it Safe to Order on Temu?

    It is a legitimate site but receives some complaints, including late deliveries and damaged items.

  2. Why is Temu So Affordable?

    The affordability of Temu's products can be attributed to the fact that most of its suppliers are based in China, the world's largest manufacturing nation. China accounts for a significant portion of global manufacturing output. Temu's direct-to-consumer approach eliminates intermediaries, leading to substantial cost reductions, which are then passed on to customers.

  3. Is Temu the Same as Shein?

    Despite some surface-level similarities, it's important to clarify that Temu and Shein are distinct and separate organizations with no affiliation to each other.

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