Reviews Summary

SunExpress.com has a 2.0 - star rating from 3 reviews, indicating a low level of customer satisfaction!

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2 Reviews
Rating (1.0)

About company

As a sun specialist, the airline offers numerous direct connections between Europe and Türkiye (Turkey). They fly to many idyllic holiday destinations in Türkiye and reconnect passengers with family in Anatolian cities. Their success is driven by loyal passengers and over 3,500 dedicated employees who provide top-notch service. Committed to excellence, the airline strives to remain high-flyers for another thirty years. They ensure high-quality services for all guests.

Key Details:

  • Location: The company is headquartered in Antalya, Turkey.
  • Founders: SunExpress.com founded as a joint venture between Lufthansa and Turkish Airlines.
  • Foundation Date: The company was established in the year 1989.

Customer reviews

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(1.0)
We were not informed about the weight or size
by Kuberan N

We were not informed about the weight or size limits for our hand luggage at the check-in counter—stickers were given, and we were sent on our way. However, just before boarding, we were told that hand luggage meant backpacks only, not small trolleys. We had to pay extra or leave. We paid the extra charges, but they could have given us this info earlier, as we had one checked bag allowance unused. This could have been used as it was within limits, but it seems like a money grab by this airline. Avoid flying with them unless you want to pay more for what is usually standard hand luggage with other airlines.

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(1.0)
We tried to purchase morning tickets on their
by AK AK

We tried to purchase morning tickets on their site for 300€. They took our money but didn't send a confirmation email or tickets. Staff claimed it was a pending transaction and didn't process our order because tickets were sold out. Sadly, after the flight departed, they debited our account, despite no order confirmation, and we had to buy new tickets. No one is responding to us now. Cheaters.

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(4.0)
Flew from Manchester to Turkey
by Kevin Matthews

Flew from Manchester to Turkey with my wife who's disabled. Great service with wheelchair and check-in. Quick service, staff on plane helpful. On return, check-in delayed by 10 min due to software issue, but staff stayed calm. Security had same issue, police apologized for 5 min delay. Staff on plane excellent throughout. Would recommend airline. Good job to all who made our flights nice.

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