Read 5 Real Customer Reviews of StitchFix.com

Reviews Summary

StitchFix.com has a 2.4 - star rating from 5 reviews, indicating a low level of customer satisfaction!

5 stars

1 review

4 stars

0 Reviews

3 stars

0 Reviews

2 stars

3 Reviews

1 stars

1 review

About company

Stitch Fix, a personal style service for both men and women, adapts to individual tastes, needs, and lifestyles. The company is on a mission to revolutionize the way people discover clothes they love by integrating technology with the expertise of seasoned style professionals. More than just a curated experience, Stitch Fix offers a truly personalized approach tailored to each customer. With a commitment to saving time and enhancing personal style, the service provides an evolving fashion solution. Through a seamless blend of technology and expert guidance, Stitch Fix strives to deliver a unique and satisfying clothing discovery experience for its users.

Key Details:

Location: The company is headquartered in San Francisco, California, United States.
Founders: StitchFix.com was founded by Katrina Lake.
Foundation Date: The company was established in the year 2011.

Customer reviews

Sort by:

Sort by:
Most relevant
By date
By rating

(2.0)

Disappointed

by Anormalgal April 1, 2024

Disappointed. Clothing options lack style unless aiming for a granny look in baggy attire. I axed my upcoming fix, yet they billed me a styling fee regardless. Reached out, but they claimed inability to halt charges once started—not even shipped, just started. Advised to return upon receipt. Two weeks later, got the box, attempted return login, but my account was deactivated. Found out it's a frequent issue. Wouldn't suggest to others.

Respond as company

(5.0)

I've tested various styler services

by Anonymous March 9, 2024

I've tested various styler services, and Stitch Fix stands out as my favorite. The idea of having a stylist who pays attention to my preferences is a big plus, ensuring that I get a fix tailored to my liking. The app is handy for personalizing my style and checking out my fixes in advance. Exchanging items or making returns has never been an issue for me. Additionally, I appreciate the flexibility to buy items directly, especially when my favorites are on sale.

Respond as company

(2.0)

I used to look forward to receiving my

by Anonymous March 2, 2024

I used to look forward to receiving my Stitch Fix box and discovering the curated selections, but my experience over the past year has been consistently disappointing. Despite providing detailed feedback, updating my profile, and rating items, the selections I receive do not align with my preferences. It seems like my input is not taken into consideration, as I often receive items I previously disliked or explicitly asked not to be included. The overall experience lacks the personal touch and excitement it once had. If you're looking for a service that delivers random clothing items to your doorstep, then this might suit your needs. However, if you desire a personalized approach that considers your feedback and preferences, it's advisable to explore other options.

Respond as company

(1.0)

This company's handling of returns

by Shannon February 16, 2024

This company's handling of returns is unsatisfactory. They processed my returns only after I inquired about them, raising concerns about their responsiveness. Several return issues were mishandled, leading to frustration. Despite providing requested information, they now ignore emails and deactivated my account. They've jeopardized a $1,700 purchase, removed from my orders without explanation. Supervisor assistance was declined, prompting credit card fraud investigations. Multiple complaints indicate widespread dissatisfaction. A lack of transparency and customer support makes it challenging to trust and support this company, prompting me to return recent purchases totaling $500.

Respond as company

(2.0)

Stitch Fix has undergone a decline in quality

by Kellea LeSage February 5, 2024

Stitch Fix has undergone a decline in quality, straying from its once reliable styling service. Initially pleased with monthly boxes, recent experiences have proven disappointing. Selections no longer align with personal preferences, and the removal of the unlimited styling fee option is a significant drawback. This change deters customers from ordering, as there's no guaranteed refund for subpar selections. Stitch Fix needs a thorough reevaluation to ensure that sent items consistently match customer expectations. Addressing these concerns is imperative for the company to regain trust, uphold its reputation, and maintain customer satisfaction. Without such adjustments, the appeal of Stitch Fix as a personalized styling service diminishes.

Respond as company