Rugs.co.uk Reviews: 24

Runner fit my hallway

Filters made it easy to find the exact size and color. Ordering was simple, updates arrived promptly, and delivery was quick. The rug looks like the photos and lays flat. The room-by-room navigation really helped me narrow choices without getting lost.

Absolutely amazing!

I lost the email about my order and needed to know when it would arrive. I contacted the company through chat, and they were really helpful with the delivery info. They even sent the email again and stayed on the line to make sure I got it!

Great filters for UK homes

Rugs.co.uk made browsing by size and room super easy. Delivery options and return info were up front. Support quickly confirmed care instructions. The tidy layout and GBP pricing clarity stood out for me.

Filters made it easy

Account set up quickly, then I filtered by size and pile height to fit under a door. The room photos and measurements were spot on. Checkout felt safe and quick.

Bought a rug last year and wanted one more just like it.

Bought a rug last year and wanted one more just like it. Company was very friendly and helped me locate it quickly. Very happy with their servise.

Shopping was really simple

Shopping was really simple, the feature to visualize rugs in your living room with the app was very useful. It’s a clever concept. Appreciate it.

Lovely choice of rugs, lots of

Lovely choice of rugs, lots of shapes and sizes. Prices good. Can't comment on the actual rug yet, just ordered it. Website easy to move around.

Great rug selection, lots

Great rug selection, lots of shapes & sizes. Prices good. Can't comment on rug yet as just ordered. Website easy to navigate.

Soft pile, sturdy backing

I felt confident right away. The texture is plush and the backing feels durable. Looks premium without the premium price tag.

Return question answered fast

Support replied in under an hour, explained UK return steps, and sent a prepaid label. Clear and courteous the whole way.

Good UK rug shopping

Search by size and color worked well, and VAT-inclusive pricing was clear. I asked about returns, got a fast, precise reply. Delivery arrived on schedule. Slight curl on a corner but settled in two days with the included tips.

I had a lot of truble trying to pay via PayPal

I had a lot of truble trying to pay via PayPal, which I would have prefered to do. Otherwise, I am hoping that I will be happy with my order when it arives.

First step feels cozy

The first morning, stepping onto the new runner felt like a quiet little luxury. Sunlight hit it and the color warmed up nicely.

Pile lower than expected

Color was slightly lighter in daylight, but still lovely. Pile feels soft underfoot. I felt confident keeping it after a week.

Good, color slightly different

I like the rug and the quality is there. Under warm lights the tone leans a bit darker than photos. Still keeping it.

The rug looked really nice and matched what we wanted

The rug looked really nice and matched what we wanted, but it turned out too small for our room – our own fault. I didn’t know the company was based in the USA since the site ends with ‘co.uk’. It was a long process to get proper help for returns, mostly stuck with a chat box, but after some days we managed. Sending it back to Switzerland cost a lot. Now we have a rug we don’t really need – pretty to look at, but still a shame!

Terrible

Ordered a large leopard print rug in grey a couple of months ago paid well over £100 for it and this morning had to take to tip.. was always out of shape I hoped would settle but never did tried all the usual to weight down, pull it into shape etc etc but looked cheap, nasty out of shape and poor quality I contacted rugs uk but they simply ignored my request for a response, please don't waste your money the quality is terribly inferior and within months belong at the recycling centre I'll never give them another penny added to which this company is NOT UK BASED but based in Switzerland so you have to pay shipping Costs back to Switzerland when the inferior rug actually arrives why I had to keep mine.

After a 10-day wait for my carpet

After a 10-day wait for my carpet, I contacted the company seeking information, but all I got was a tracking number without a link or any details. A call revealed they claimed it was delivered to my address, which wasn't true. Despite promises of evidence and a call back in 2 minutes, it took 20 minutes to receive a photo with the wrong delivery address. A week later, still no resolution. Customer service is horrendous.

Well, let me tell you, this company

Well, let me tell you, this company isn't even based in the UK, to start with. So, I ordered this rug, right? It's cheap, yeah, but honestly, it's not even worth the money. It just doesn't fit in my room properly, no matter what I do. So, I thought, okay, I'll just return it. But get this, they want me to pay £80 for the return! Can you believe it? Absolutely outrageous.

I invested £600 in two rugs from

I invested £600 in two rugs from this company during a renovation, but due to the ongoing construction, I didn't open them immediately. When I finally did, one was past the 30-day return window, revealing hideous Barbie pink instead of the ordered pale blush. rugs.co.uk refused a return, leaving me with unusable rugs and a £600 loss. I won't be a repeat customer.

My experience with the company

My experience with the company was disappointing. Despite the seemingly attractive sale price, the product's quality fell short. The dimensions were noticeably off, and the pile height was significantly less than the advertised 1/2". Though I managed to secure a 50% refund after expressing my concerns, the overall value still seems overpriced.

Not in UK

I was going to order a rug until I checked the returns policy. They have NO UK base despite being called RUGS.CO.UK. And if you want to return anything YOU have to pay shipping to SWITZERLAND !!!!!

Szép szőnyeg, pontos szállítás

Könnyű volt méretre és stílusra szűrni. A képek valósághűek, a leírás részletes. Fizetés után azonnal jött a nyomkövetés. Egy kérdést e-mailben tettem fel a tisztításról, hasznos választ kaptam. A csomagolás gondos, a szőnyeg gyönyörű.

Minőségi darab, jobb hangulat

Elégedett vagyok, a szőnyeg vastag és puha. A vásárlás után megnyugtatott a részletes e-mail, a szállítás pontos volt. A színek élők, pont mint a fotón.