Rugs.co.uk

Shopping was really simple

Shopping was really simple, the feature to visualize rugs in your living room with the app was very useful. It’s a clever concept. Appreciate it.

Lovely choice of rugs, lots of

Lovely choice of rugs, lots of shapes and sizes. Prices good. Can't comment on the actual rug yet, just ordered it. Website easy to move around.

Great rug selection, lots

Great rug selection, lots of shapes & sizes. Prices good. Can't comment on rug yet as just ordered. Website easy to navigate.

I had a lot of truble trying to pay via PayPal

I had a lot of truble trying to pay via PayPal, which I would have prefered to do. Otherwise, I am hoping that I will be happy with my order when it arives.

After a 10-day wait for my carpet

After a 10-day wait for my carpet, I contacted the company seeking information, but all I got was a tracking number without a link or any details. A call revealed they claimed it was delivered to my address, which wasn't true. Despite promises of evidence and a call back in 2 minutes, it took 20 minutes to receive a photo with the wrong delivery address. A week later, still no resolution. Customer service is horrendous.

Well, let me tell you, this company

Well, let me tell you, this company isn't even based in the UK, to start with. So, I ordered this rug, right? It's cheap, yeah, but honestly, it's not even worth the money. It just doesn't fit in my room properly, no matter what I do. So, I thought, okay, I'll just return it. But get this, they want me to pay £80 for the return! Can you believe it? Absolutely outrageous.

I invested £600 in two rugs from

I invested £600 in two rugs from this company during a renovation, but due to the ongoing construction, I didn't open them immediately. When I finally did, one was past the 30-day return window, revealing hideous Barbie pink instead of the ordered pale blush. rugs.co.uk refused a return, leaving me with unusable rugs and a £600 loss. I won't be a repeat customer.

My experience with the company

My experience with the company was disappointing. Despite the seemingly attractive sale price, the product's quality fell short. The dimensions were noticeably off, and the pile height was significantly less than the advertised 1/2". Though I managed to secure a 50% refund after expressing my concerns, the overall value still seems overpriced.