Ro.co

4.1

116 reviews
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82%

82% of reviewers recommend Ro.co. Above average in this category

Above average

Reviews Summary

4.1

82% of reviewers recommend Ro.co.

Ro.co reviews reflect a mixed sentiment, with many users praising convenience and care, but notable concerns about transparency and customer support. Customers frequently highlight Ro.co’s easy-to-use website, fast onboarding, and discreet, prompt medication delivery as standout advantages. Many appreciate the responsive clinical staff, personalized treatment plans, and the ability to manage health needs remotely—especially for ED and weight loss. However, negative Ro.co customer reviews consistently point to issues with unclear pricing, unexpected membership or medication costs, difficulty obtaining refunds, and slow or limited customer support (particularly the lack of a direct phone line and delayed email responses). Some users felt misled by initial promotional offers or frustrated by delays in medication shipping and insurance handling. In summary, while Ro.co offers accessible telehealth services and positive outcomes for many, prospective users should carefully review pricing details and be aware of communication limitations before signing up.
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Each brand on RealReviews.io belongs to a specific category, where it holds a position in the top rankings. The ranking is determined by various factors, such as the overall rating on the site, the number of reviews, the business's activity in managing reviews, engagement with customers, and more.

Category:

Health & Medical

Ro.co is 643 out of 736 best companies in Health & Medical on RealReviews.io

About Ro.co

Ro is a healthcare company dedicated to streamlining patient care for optimal effectiveness and convenience. They achieve this through vertical integration of crucial care components, including the doctor's office, laboratories, and pharmacies. This approach ensures that patients receive top-tier treatment from any location. By bringing these elements together under one platform, Ro simplifies and enhances the healthcare experience, enabling patients to focus on their health goals without the logistical complexities. Ro's commitment to providing best-in-class care marks a significant step toward accessible and effective healthcare delivery.

Key Details:

  • Location: The company is headquartered in New York, United States.
  • Founders: Ro.co was founded by Zachariah Reitano, Saman Rahmanian, Rob Schutz.
  • Foundation Date: The company was established in the year 2017.

Ro.co is a specialized company oriented on improving or supporting its clients’ health from the comfort of their homes. Such online visits, when adult patients are provided with thorough examinations and help with various health issues, are becoming very popular today. People who suffer from different disorders but are unable to visit their doctor personally successfully incorporate such a distant approach into their lives, receiving personalized treatment with all necessary prescriptions. This Ro.co review intends to present all important aspects and relevant information on how this particular online healthcare system works to provide future customers with a clear view of the issue. With great team support and high technology enhancement in the company, completing an online visit and detailing the symptoms has become simple as the US-licenced professionals from Ro.co work with clients, devoting all their time and energy effectively. On every healthcare platform, including Ro.co, the doctors and nurses undergo an extensive background check and license verification process to guarantee the patients an honest and reliable service they can offer. Many other Ro.co reviews agree that such a professional approach is a key factor in a company's growth and success, which also changes how patients think about science-backed means of health treatment. Delivering supportive and empowered care is essential to the modern world healthcare system. Today, an increasing number of patients receiving assistance from the Ro.co service are recognizing the value of such care, which helps them enhance their health and enjoy life to the fullest. Any negative Ro.co reviews and complaints from customers weren’t noticed in various online platforms and forums, showing the company’s success in hitting its clients’ health goals. 

Background Information on Ro.co

Ro.co founders Zachariah Reitano, Saman Rahmanian, and Rob Schutz honestly claim that they started their venture from scratch, believing they were doing the right thing. Thus, the company was launched in 2017 in New York City with mutual efforts, which turned into a big business with a promising future. The question, “Is Ro.co a scam?” has not been raised in any credible sources. Since its inception, the company has proved its reliability and effectiveness in both telemedicine practice and pharmacy services, providing assistance to individuals dealing with a range of serious health concerns, including those related to skin, hair, fertility, and sexual health. The company started as a telehealth business aimed to help men with different sexual problems. But today, it provides a wider range of treatment services for both men and women, which made Ro.co take second place in Wellness in Fast Company’s World’s Most Innovative Companies in 2019. Thus, questions like “Is Ro.co legit?” are not really a concern, as the company quickly gained popularity to show patients the importance of taking control of their health. 

Services and Offerings by Ro.co

Regarding services, the spectrum of Ro.co healthcare offerings is enormous. Working with trusted licensed organizations like American Telemedicine, Gelesis, LefitScript, ASOP Global, and others, Ro.co gained a lot of success in healthcare, policy, and beyond. The service Ro offers to its clients is immeasurable and highly valued by those who at least once had a chance to turn to the company for help. The Ro.co platform is perfectly designed so users wouldn’t worry about privacy and security. The Ro.co systems are working in compliance with all applicable privacy laws, implementing various technical and organizational security measures to protect patient’s information against unauthorized disclosure or access. Thus, questions like “Is Ro.co safe?” are not even raised in any reviews or forums. Positive reviews from those who received a qualified Ro.co health treatment guarantee the company’s competence and professionalism in its service. 

Reputation and Trustworthiness

The Ro.co world-renowned experts helped millions meet their health goals. Over the years, Ro extended its services to such business lines as women’s health, smoking cessation, and weight loss, filling that niche in the healthcare industry, which normally skips the attention of many health-oriented medical companies. Even though Ro.co operates outside the traditional US health insurance system, it doesn’t stop new clients from visiting this online healthcare organization with more requests and questions concerning their health condition. Simply by using the Ro.co phone number, clients can solve many health issues that troubled them for a long time. According to client feedback, a qualified physician reviews the results and prescribes medication if deemed appropriate. Ro.co has a medical advisory board that includes a former Surgeon General, world-renowned clinical directors, and medical leaders in fields including psychology, relationship counseling, sexual health, addiction, and family medicine. Thus, the treatment at Ro is qualified and trustworthy, which demonstrates again that Ro.co is reliable

Telemedicine Impact and Accessibility

The largest advantage of the telemedicine system is its accessibility. Today, almost everybody has reliable Internet and wireless service that enables customers to contact the medicine team on the Ro platform and get the required help. Managing registration through the Ro app became even easier, especially for those with computers, smartphones, tablets, and other devices, enabling patients to engage with their requests easily. All from the comfort of home. With Ro.co's evolution and changes, clients from different parts of the globe can have access to qualified experts who deal with a wide variety of health issues. The influence of such organizations is tangible, providing people with relevant help in emergency situations. Partnerships with other medical organizations, such as Gelesis, make Ro more qualified and experienced in other health issues. 

Legal and Ethical Considerations

Ro is a legitimate company offering FDI-approved medication and appointments with licensed doctors. According to customer reviews, Ro.co is real and provides people with helpful service that solves many difficult health problems with a single phone call. Regarding ethical considerations, Ro understands the importance of confidentiality and privacy concerning health information. All the customer information is governed by applicable federal and state-specific privacy laws and regulations, enabling the Ro organization to participate in medical treatment legally. 

Patient-Centric Approach and User Experience

Those experiencing health issues or seeking to improve their health can easily contact Ro.co for help. The organization’s patient-centric approach creates a perfect environment for clients who prefer private and individual methods in their treatment procedures. Especially the ones who stay at home and solve various personal issues from their comfort place prefer Ro.co to assist with their health concerns. All Ro.co visitors are satisfied with the service the company offers. Moreover, the patients’ reviews are filled with gratitude to the company that helps them undergo difficult times in their lives. With the Ro health guide, clients are provided with ongoing care, which implies the doctors stay in touch with patients 24/7, discussing and updating their treatment and answering health care issues online. 

Conclusion

Those who dream about effective and patient-oriented medicine should get acquainted with Ro.co and its efficient healthcare approach. Ro is considered one of the quickest and most successful online companies, providing patients with quick and discreet treatment. Their clients can have medication delivered fast from 6 nationwide pharmacies. Qualified experts will help to diagnose and manage any health issues, from sexual health and fertility problems to weight loss. Personalized treatment recommendations can ensure the patient gets a convenient approach and required privacy. According to the Ro customers’ reviews, no other organization can make people feel empowered while helping them understand what is happening in their bodies. 

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Customer reviews

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  • D

    David

    1 reviews

    Convenient but pricey combo

    Felt cared for during check-ins and confident starting meds, yet a bit sticker-shocked when membership plus medication added up. Clear instructions eased my nerves.

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  • C

    Caroline

    1 reviews

    So easy, zero awkwardness

    Signed up in 5 minutes, the intake was clean with real pricing shown up front. Messaging my provider felt normal, not awkward. Refills shipped fast with tracking. No weird subscriptions to chase.

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  • T

    Terri PJ

    1 reviews

    Helpful care team response

    I asked to transfer my prescription to a local pharmacy. Support replied the same afternoon, outlined steps clearly, and updated me when it was done. Polite, professional, and my question was fully resolved.

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  • N

    Nathan

    1 reviews

    Convenient but watch billing

    Provider messaging was responsive and the process to get ED meds felt straightforward, with discreet delivery as promised. I hit a snag with an auto-renew I didn’t realize was active, and support took a day to reply. The pharmacy back-and-forth added time, but once finalized, shipping was fast. Good service, just read billing terms.

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  • M

    Marie River

    1 reviews

    Easy intake, quick meds

    Signed up on Ro.co for a GLP-1 consult and was surprised how fast the intake was. A few health questions, ID check, then a provider messaged me in the portal. Navigation felt clear and the instructions on dosing were simple. Once approved, shipping was quick and discreet.

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  • A

    An E.

    1 reviews

    Good service with gaps

    Communication was timely and polite, and the site is easy to navigate with logical menus. I hit a small snag finding one policy link, but chat sent it quickly. Clear instructions stood out positively, though I wish onboarding emails had more detail up front.

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  • J

    Jasper Laws

    1 reviews

    One click felt magical

    When the confirmation ping landed seconds after I submitted the form, I actually grinned. Fast, tidy, reassuring. It felt like someone cared about the small stuff.

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  • L

    Lory Ice

    1 reviews

    Clean site, fast pages

    Pages loaded quickly and felt trustworthy, so I left confident after reading the policies and FAQs. Clear layout reduced any guesswork.

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  • H

    Happy user

    1 reviews

    Straightforward navigation and signup

    Created an account with two steps and verified email instantly. Menus are sparse but logical, and the legal docs are easy to find. Took a minute to learn where support lives.

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  • A

    April Sea

    1 reviews

    Minimalist look that works

    It’s a tiny brand name with a clean site, and that actually helped me focus. I liked that pages didn’t shout. I did have to dig one click for contact info, but once found, it felt tidy and legit.

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  • A

    Alexa N

    1 reviews

    Minimal design that just works

    I like how clean the site feels and how fast pages load. Signing up took a minute and I always knew what came next. Not flashy, just focused. I felt looked after, which matters when you share personal info.

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  • L

    Lary McS

    1 reviews

    Convenient, with real care

    I was nervous about doing anything health-related online, but the intake was respectful and the clinician messages felt personal, not canned. Shipping was discreet and on time. I appreciated the reminders to loop in my regular doctor too.

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  • P

    Peter Gilberts

    1 reviews

    Refill ping right on time

    I got a refill reminder the morning I left for a trip. Two taps and it was sorted. The timing felt spooky-good and very helpful.

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  • J

    Jasper C.

    1 reviews

    Discreet, modern, reassuring

    The online intake was simple and the clinical follow-up felt thoughtful, not rushed. Packaging was discreet and the portal messages were clear about next steps. Whole experience felt respectful and modern.

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  • A

    Anonymous

    1 reviews

    United States

    Misleading - the charge is only for the membership

    Don’t spend the money, learn from this review. Ro.co leads you to believe that you are signing up to receive medication, they even give you $100 off of your first month! Great right? That’s what I thought when I sent them $45 thinking I was signing up to receive GLP1 medication. The sign up process even says if you’re not approved for the medication you will get a refund… well low and behold you’re paying simply to be a “member” and they want to charge upwards of $200+ additional each month. Absolutely misleading advertising. I requested a cancellation and refund not even 30 minutes after signing up because I found out this information while completing the process and have been told my “membership” is non refundable. Don’t trust these companies.

    Pros

    • Absolutely none

    Cons

    • $145/month just to enter the website
    • Medication is additional costs on top of the $145/month

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  • A

    Alicia Troglin

    1 reviews

    United States

    I suggest Ro to anyone who is looking to begin

    I suggest Ro to anyone who is looking to begin this treatment, it’s really simple to get answers when you ask something. The staff is always ready to help you.

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  • T

    Tracy Toefoi

    1 reviews

    United States

    I really like ro!

    I often forget appointments and have lost money before. Being able to chat with a provider online anytime is very handy. My life has changed a lot and I thank ro for that!

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  • A

    Anonymous

    1 reviews

    United States

    Great communication, fast shipping

    Great communication, fast shipping, regular update alerts, easy shipping choices, clear understanding of my needs and medication, reasonable cost.

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  • B

    Beverly W

    1 reviews

    United States

    Because they asked the correct questions

    Because they asked the correct questions about my past and present medical history. They really listen to our worries during this process. I think it will improve my overal health and wellness.

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  • B

    Betty Smith

    1 reviews

    United States

    The speed at which my weight loss program was managed

    The speed at which my weight loss program was managed to fit my needs and my budget. I didn’t need to do a thing, everyhting was taken care of for me.

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  • K

    Kathy Keck

    1 reviews

    United States

    Love this company!

    Love this company! There are a lot of Tele Health providers but this one really stands out. They are very open about the membership fee and make clear that prescriptions are seperate, and not many Tele Health places even give access to Eli Lilly Direct, which was a big reason I picked them since I didn’t want meds from a compound pharmacy. The company gives great guidance for starting a new health path and shares clear and useful details. This is a real company you can trust. It’s up to you where you turn for Tele Health care and medicine, but if you would rather spend cash on compound meds that are not FDA checked that’s your choice, but if you want a trusted company that connects to Eli Lilly direct the maker of Zepbound then this is the place! I feel so lucky I went with them for my weight loss jorney!

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  • S

    Susan Wigelsworth-Geiger

    1 reviews

    United States

    My time with Ro was really good!

    My time with Ro was really good! Everything went fast, and it made me feel calm to talk with a doctor who could give me the medicin.

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  • T

    Tammy Coffey

    1 reviews

    United States

    Even though I haven’t tried the GLP-1 yet

    Even though I haven’t tried the GLP-1 yet (it’s coming tomorrow), my experience so far has been really good. The entire process went very fast. And all the people I talked to were very helpful, nice, and clear. I felt like I was working with people who really knew their stuff, which made me feel at ease. I would surely suggest this company to my family and friends. Thanks, Ro.

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  • M

    MJ Jackson

    1 reviews

    United States

    What made my time with them good was seeing results in under a week.

    What made my time with them good was seeing results in under a week. Since they posted a lot on social media, it felt like they were inviting me to join right away.

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  • D

    Devinnie Wysocki

    1 reviews

    United States

    The website is very easy to use, with simple navigation

    The website is very easy to use, with simple navigation that helps me find information quickly. Talking to Ro has been great—she answers fast and shows real care for my needs. Their detailed replies show they really want to help with all my questions, making me feel important and supported.

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  • M

    Mary Jefferson

    1 reviews

    United States

    Think twice

    I am writing to express my deep dissatisfaction regarding my recent medication order, which never arrived due to an incorrect shipping address and was rendered unusable. Despite notifying you of this issue and clearly requesting a replacement or refund, no action was taken. Given the time-sensitive nature of the medication and the lack of urgency or accountability, I have lost trust in your service and no longer wish to participate in this program. No one contacted me about my refill neither any resolution for $145 I’ve lost.

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  • M

    Maria Shaffner

    1 reviews

    United States

    At first, things went well.

    At first, things went well. Then they tried to charge my credit card without warning for their $145 fee. I really need to know the exact date of the charge because I get paid just once a week and don’t have endless money. I asked three times for a customer service phone number, but every time I checked, the messages were gone after I confirmed my questions were sent. Maybe they are so busy they don’t mind if they lose me.

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  • A

    Anonymous

    1 reviews

    United States

    A real lifesaver. No more stressing about eating

    A real lifesaver. No more stressing about eating the wrong stuff too often. When I slip up, I don’t feel great. And that’s fine. Some people need that reminder so they don’t return to bad eating habits that caused problems before. Stick to the plan and be serious about it because it does work! And don’t ever quit.

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  • E

    Ezra Layson

    1 reviews

    United States

    I’m really happy I checked all the reviews and opinions

    I’m really happy I checked all the reviews and opinions here before joining. I have to say, companies like this just take advantage of people who are overweight to earn lots of cash. They focus on making MONEY, not on helping us fix our health problems.

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  • E

    Eschylon Williams

    1 reviews

    United States

    Ro has been great for me and my weight goals.

    Ro has been great for me and my weight goals. It’s really quick, clear, and made just for your specific needs. The whole process felt simple and the support was very helpful every step of the way. I’m happy with how it fits into my routine and helps me stay on track.

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