Read 8 Real Customer Reviews of Glasses.com

Business information:

[email protected]

https://www.glasses.com

1-800-GLASSES, 800-452-7737, 1-855-LX-ACCESS (855-592-2237)

United States Luxottica Place 4000 Mason 45040

Reviews Summary

Glasses.com has a 3.6 - star rating from 8 reviews, indicating a low level of customer satisfaction!

5 stars

4 reviews

4 stars

1 review

3 stars

0 reviews

2 stars

2 reviews

1 stars

1 review

About company

Glasses.com offers a premium selection of designer eyewear, including both glasses and sunglasses. Customers can personalize their preferred models, and all purchases come with complimentary lenses. The convenience of free shipping enhances the online shopping experience, while the added perk of free frame adjustments ensures a perfect fit. Providing a comprehensive online platform, Glasses.com ensures customers can effortlessly find their ideal pair, complete with top-notch lenses and treatments for optimal vision and style. Elevate your eyewear game with the perfect combination of customization, quality, and convenience at Glasses.com.

Key Details:

Location: The company is headquartered in Mason, United States.
Founders: Glasses.com's owner is Mr. Doug Harris.
Foundation Date: The company was established in the year 2011.

Customer reviews

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(2.0)

I bought a pair of "premium" glasses from Glasses USA.

by Drew C July 23, 2024

I bought a pair of "premium" glasses from Glasses USA. Shortly after, the glasses broke because of a faulty earpiece. I called customer service and they promised to give me a credit for a new pair. After three different text conversations, I finally spoke to one person, but all three of them said they would help but didn't. I've got all this on paper. This is the worst customer service I have ever faced. I've never left a bad review before, but this company never does what they promise. Their service is awful. I've always used EyeBuyDirect and bought 11 pairs from them, so I wanted to try something new. Don't count on Glasses USA to follow through. I talked to three reps, heard three different stories, and was lied to each time. Glasses USA is very unprofessional and doesn't stick to their own policies, at least their customer service doesn’t. The glasses were ordered over a month ago and still haven't arrived.

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(1.0)

Man, Glasses.com has got some serious

by Gail Shue November 17, 2023

Man, Glasses.com has got some serious communication issues! Tried calling, but their phone system's like a maze with no exit – can't even talk to a real person. And the chat? Don't get me started. After a 20-minute chat marathon, the agent just pulls the plug with no fix in sight. Oh, and returning those glasses? Nightmare. The system played hard to get, saying my glasses weren't refundable when their own website shouts about a 100% money-back guarantee. Something smells fishy here. Thinking BBB might need to step in. Not the smoothest glasses-buying journey, that's for sure.

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(2.0)

Man, these frames looked

by Benny Metal November 18, 2023

Man, these frames looked cute, but quality? Total letdown! The letters on the sides decided to go on a solo mission, and I didn't even mess with them. Called up customer service, got an apology, and they sent me a replacement pair. Great, right? Nope! Couple of weeks later, the new frames were pulling the disappearing act with the letters too! Seriously? I've got pics to prove it. Not the kind of quality I signed up for.

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(4.0)

So, they got these XS-sized

by Anne Robinson December 1, 2023

So, they got these XS-sized glasses, and the prices? Cheaper than the other joints, nice! But here's the kicker – the website's acting like it's stuck in slow-mo, loading glasses like it's taking a nap. Plus, where's the size filter at? Trying to find the perfect fit shouldn't be this much of a quest. Come on, website, speed up and get those filters in check!

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(5.0)

The company offers decent quality

by M. S. March 20, 2024

The company offers decent quality lenses and popular brand frames, and it's convenient to utilize my insurance benefits. However, I do wish their website would remember the information as you browse through different frame options. It gets bothersome having to input everything again each time.