PolyPads.co.uk

Custom colors, easy care

Setup on the horse was easy since there are no straps to fiddle with. Custom colors took an extra week, worth it. After several washes, padding kept shape. Only note, it runs warm on the hottest days.

Wither relief that works

Belt rubbing on my cob stopped once I switched to the wither relief pad. Saddle stayed put on a hack. Simple switch, big comfort difference.

First ride without rubs

Came back from a long canter, lifted the saddle and saw clean, dry skin. Relief flooded me. No straps to fuss with, just ride.

Durable pad, warm in summer

Ordered a wither relief pad for my native pony. Stitching is tidy and it washes well. In very hot weather it feels a bit warm, so I switch to a lighter option. Build quality and pressure distribution are excellent for the price.

Great lunging pad, my little pony has lost quite

Great lunging pad, my little pony has lost quite a bit of weight and his lunging roller was uncomfortable for him. We tried a numnah but it kept shifting around with the movement, so I searched online and found PolyPads. I picked turquoise to match his lunging roller, it’s a beautiful colour and very soft and cushy, making it just right for keeping my pony comfy while he works.

I've always liked PolyPads.

I've always liked PolyPads. Nice colors, strong quality and a good servis that lets you know where your order is.

I've always been a fan of PolyPads.

I've always been a fan of PolyPads. Nice colours, solid quality that holds up, and a service that keeps you updated on your order.

Even though the item had to be created

Even though the item had to be created, the estimated delivery time was fair, but the item came much faster. The communication was superb and ordering from this company was a pleasure. The pads are always well crafted, sturdy, and just what you want in a cushioning pad!

I placed an order over a month ago

I placed an order over a month ago and am yet to receive it. The customer service was disappointing, with a rude and dismissive response stating the package was lost with no refund or replacement until it's located. This is crucial for my horse's back issues, and the unhelpful attitude left me upset and dissatisfied with the company's handling of the situation.

Regrettably, my experience with

Regrettably, my experience with Polypads, also trading under Comfort Zone Equestrian, has been marked by poor customer service. Despite placing an order for a quarter sheet at Your Horse Live and being promised delivery within 10 days, the item has not arrived. Multiple attempts to reach out through calls, emails, texts, and even Facebook Messenger have all gone unanswered. This lack of responsiveness is disappointing, especially considering my initial interest in their product, as seen at the show. While I appreciate the appeal of their offerings, the subpar service has significantly dampened my overall impression of the company. It's disheartening when a potentially good product is overshadowed by the failure to deliver on basic customer service expectations.

Delivery times are extended

Delivery times are extended, and communication is lacking, creating a less than satisfactory experience. Despite the quality of the product, the prolonged wait and inadequate communication contribute to a disappointing overall situation.

disappointed

Experiencing disappointment as I received the incorrect order, and unfortunately, customer service has been unresponsive. Not a favorable situation, and I would not recommend based on this experience.

I faced frustration when I had to chase my order

My experience with Dmoose was mixed. I faced frustration when I had to chase my order, and their customer service phone line was unattended, making it hard to seek assistance. However, they were responsive via email, promptly addressing my concerns. I'd suggest they consider adding an answering machine to the phone line for better customer support.