PolyAI (PolyAI Ltd.)

4.8

10 reviews
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Technology & Software

PolyAI is 391 out of 1074 best companies in Technology & Software on RealReviews.io

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About PolyAI

PolyAI is a technology company that develops conversational AI and machine learning solutions for enterprise clients. Its platform enables businesses to deploy AI-powered voice agents capable of handling customer service interactions in natural language at scale. Designed for high-volume contact center environments, PolyAI's technology helps organizations automate routine inquiries while maintaining service quality. The company serves enterprises across a range of industries, delivering AI voice solutions under a software-as-a-service model. Its systems are built to integrate with existing telephony and business infrastructure, supporting clients from initial deployment through ongoing optimization.

Key Details:

  • Location: The company is headquartered in London, United Kingdom.

  • Founders: PolyAI was founded by Nikola Mrkšić, Pei-Hao Su, and Tsung-Hsien Wen.

  • Foundation Date: The company was established in the year 2017.

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  • D

    Daud Ahmed

    1 reviews

    That first deflection

    The AI solved a password reset without a human and the queue dipped. I watched dashboards and grinned like a nerd.

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  • E

    Eyla Edvartsen

    1 reviews

    Responsive solution team

    Customer success answered integration questions clearly and fast, with code samples. Professional and patient on every call.

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  • L

    Linn Kulak

    1 reviews

    Enterprise quality voice AI

    Felt confident after hearing noise-robust demos. Longer setup and cost need planning, but results are strong.

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  • N

    Nikki

    1 reviews

    Impressive call handling

    Kickoff and onboarding were clear. Integration with our CRM was guided step by step. Once live, it answered like a real agent with references to past tickets.

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  • D

    David

    1 reviews

    Straightforward design phase

    Kickoff workshop was clear. Training with live call data had a small learning curve, but dashboards and transcripts are intuitive. Handovers carry full context.

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  • B

    Bobby Lee

    1 reviews

    Hand off like butter

    The agent said it’d transfer me and the human picked up mid-sentence with context. That seamless moment sold me hard.

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  • L

    Liam Nelson

    1 reviews

    Responsive project team

    Our questions on CRM integration were answered quickly with clear diagrams. Weekly calls stayed on track and blockers were addressed the same day. Excellent professionalism.

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  • W

    Wallace

    1 reviews

    Finally a bot that listens

    I braced for IVR pain and got an agent that actually parsed my accent and didn’t melt down with background noise. Color me impressed.

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  • P

    Peter Gilberts

    1 reviews

    Phones answered like humans

    Discovery to go-live took planning, but the agent handles routine calls beautifully and hands off with context. Our wait times dropped sharply. Pricing scales with minutes, which is fair for the coverage we get.

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  • T

    Tommy

    1 reviews

    Natural voice, patient rollout

    Felt confident hearing the barge-in and accent handling. Implementation was longer than hoped, but the quality of calls made it worthwhile.

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