Reviews Summary

MyChargeBack.com has a 2.7 - star rating from 34 reviews, indicating a low level of customer satisfaction!

5 stars
10 reviews
4 stars
2 reviews
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2 reviews
2 stars
8 reviews
1 stars
12 reviews
Rating (1.0)

About company

Established in 2016, MyChargeBack swiftly emerged as an industry leader, aiding consumers in disputing complex card-not-present transactions with uncooperative merchants. Cultivating relationships with over 800 banks across 100 countries, the company has successfully recovered millions of dollars in disputed claims. Evolving its services, MyChargeBack now employs cutting-edge technology for forensic blockchain investigations, tracing cryptocurrency paths from origin to cash-out exchanges. The company also provides cyber intelligence reports utilized by courts, over 450 law enforcement agencies, and police cybercrime units globally. MyChargeBack's multifaceted approach showcases its commitment to resolving financial disputes and combating cybercrime.

Key Details:                                                                  

  • Location: The company is headquartered in New York, United States.
  • Founders: MyChargeBack.com was founded by Michael B. Cohen.
  • Foundation Date: The company was established in the year 2016.

Customer reviews

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(2.0)
I'm giving this company 2 stars instead
by Kenneth

I'm giving this company 2 stars instead of 1 because they did make an attempt, though it didn't amount to anything. A while ago, I had a serious situation and had to relocate, so my case became inactive. They did manage to track where my crypto went. But Binance didn't seem to care one bit, which wasn't surprising. And here's the kicker: they advise you to file a police report. Imagine explaining to your local police about your crypto stuck in another country and requesting to file a report. Good luck with that. MyChargeBack insists they can't proceed without a police report. It's like a magical document. And they seem genuinely surprised when both the police and Binance offer no assistance. Yes, I'm a real customer. If they claim otherwise, it's false. I did have a pressing emergency that prevented me from following up for some time. But that doesn't change the fact that we hit a dead end. The initial fee is all spent, and saying they worked diligently doesn't mean much when it yields nothing, right? I did inform them about my need to pause due to the emergency, and they were more than willing to halt their efforts and keep the initial fee. Since there's been no further communication from MyChargeBack, my contact was EVAN. By the way, MyChargeBack also has a YouTube channel. I voiced my grievances there too.

(5.0)
White Glove Treatment
by Benjamin

White Glove Treatment. This company is all hands on deck. They're responsive, actively reaching out as the process of finding lost funds is being pursued. I'm still working with them and just received an incredibely well-prepared report of what happened to me behind the curtains with regard to the scam to which I fell prey. This makes the work of any detective complete, as they have everything they need on hand. With so many scams occurring post-pandemic, I would highly recommend anyone who has suffered a financial loss to work with the folks at MyChargeBack, as they are there for those who really need them. The regular, middle class, who are largely ignored by the police due to the massive amount of fraud being perpetrated on the public. These people are incredible. As a customer/client, I've never been so seen and helped, and it's been a huge encouragement through one of the most difficult times of my life.

(1.0)
So far, disappointing
by Nicholas Paul Byram

I have been a client of theirs for almost 2 years. So far, it has been disappointing to say the least. I was under the impression that since I had made direct bank wire transfers to the investment scammers in question (easier to track, rather than the much more nebulous crypto transfers, which are definitely more difficult to trace), I would have better odds of recovering invested funds, and even helping law enforcement bring these fraudulent creeps to justice. But apparently not. I have paid my steep retainer fee and I will keep at it as long as it takes, but I am resigned to recovering nothing and also being out the up front retainer fee. I suppose there will be no percent of recovery contingency fees if nothing is ever recovered, so there is that.

(1.0)
COMPLETE SCAM!!!
by Michael

COMPLETE SCAM!!! SCAM COMPANY, stay away from them. They have fake Youtube accounts with just a few subscribers and they create fake videos in order to lure people so they can steal money from them! Just think logically, if they're legitimate company, why are they hiding behind various fake Youtube channel names? Every legitimate company has a Youtube channel under their company name, Bloomberg, CNBC etc... They claim to be able to recover your crypto or at least try their best to do so. What happens instead is THEY ASK YOU FOR MONEY UP FRONT for so called service and they just keep asking for more and more until you lose all the money. NO ONE IS ABLE TO RECOVER CRYPTO ONCE WHEN IT'S SENT. DON'T GET SCAMMED BY THESE SCAMMERS.

(2.0)
Initially, they seemed very supportive
by Kelvin Florness

Initially, they seemed very supportive, gathering all the necessary details and preparing a crypto trace report for which I paid over 1700.00 CAN. My local police couldn't assist, but the report said not to worry and assured me they had global law enforcement contacts that might help. However, that didn’t happen. The case was forwarded to their legal team, but instead of focusing on the Exchange where my crypto was moved to Binance, they looked at the previous exchanges. This caused my crypto account to be shut down, and I now have bank issues. I requested a quote to pursue Binance, but never received one. It felt like they didn't go through the crypto report at all. Not really satisfied with their servcie.

(2.0)
Hello. I hired your services in December 2022
by Jo

Hello. I hired your services in December 2022, and up to now, your work is summed up in a few letters and an incomplete trace report. Not much progress for 50% of the fees asked. Your only reply to my emails is to request the remaining fees, so maybe your company can take a look at this and respond to my questions and ideas. Let’s see if you are a reliable company like you claim. I hope to hear back from you. P.S. To all the new costumer, please be very careful with the services and timelines promised. At first, everything seems simple until you pay the fees asked... but then all the issues and challenges come to light… Just a warning to everyone to be careful...

(2.0)
Spent £3.2k following persistent persuasion
by Wakefield

Spent £3.2k following persistent persuasion to recover £48k lost to a crypto scam. Mychargeback located £14k in two exchanges but struggled to engage UK police fraud department for a simple confirmation of the crime number and validation of my KYC documents, a process I found equally challenging. Doubts arise regarding Mychargeback's assertion of cooperation with the UK police force, potentially misleading me during the sales pitch. If mistaken, the absence of success in recovering my frozen funds raises questions. Felt abandoned by Mychargeback, as they adhered to their policies without hesitation.

(1.0)
I paid $5000 upfront, expecting progress
by Trevor Haefs

I paid $5000 upfront, expecting progress on my case with Estelle's assistance. However, after a month and a request for the next payment, I discovered they hadn't even started working on my case. Estelle falsely claimed it was progressing well, but when I investigated through the portal, there was no evidence of any work done. They insisted on the next payment without proof of effort. The company held my paperwork for six weeks, accomplishing nothing. Others share similar experiences. Beware, as they seem more interested in payment than actual results, leaving me skeptical about their legitimacy.

(1.0)
MyChargeBack, a promising solution for forex disputes, unraveled as a scam
by Gilbert

MyChargeBack, a promising solution for forex disputes, unraveled as a scam. Despite assurances, the service provided was subpar, offering a mere standard bank letter and an unremarkable "Cyber Intelligence Report" after an agonizing four-month wait. The climax was a dubious proposal to involve an unknown law firm in an exotic location. This process proved an unnecessary and costly exercise, generating false hope. MyChargeBack's limited and ineffective approach leaves users disillusioned, emphasizing the importance of caution and thorough research when dealing with financial recovery services.

(1.0)
The company's selective approach
by Georgina Hanbridge

The company's selective approach to assisting only those scammed for larger amounts is disheartening. All scams, regardless of monetary value, share the same criminal essence. By neglecting those affected by smaller scams, the company inadvertently allows scammers to exploit numerous individuals for lesser sums, ultimately enabling a culture of deception and potentially resulting in widespread harm. The focus should be on combating scams across the board, irrespective of the financial magnitude, to truly address the root issue and protect a broader range of people from fraudulent activities.

(1.0)
Ever been scammed out of $1000?
by Peter

Ever been scammed out of $1000? It happened to me at mychargeback! I paid upfront, waited months with zero progress, and finally had to dispute the charges. That's when things got interesting. Evan S. suddenly took notice, promising to resolve it—but only if I canceled the dispute. Naively, I did. And just like that, Evan vanished, ignoring my emails and leaving me out of pocket when my credit card company took back the $1000. Don't fall for their tricks like I did. Read my cautionary tale and think twice before trusting them with your money.

(2.0)
Stop! Don't fall for it!
by Jodi

Stop! Don't fall for it! Scammed and left in the dust? Imagine this: I'm left hanging by scammers in some far-off land. Local authorities can't touch them, and my money? Gone like smoke. Enter MyChargeBack, promising to right the wrongs. But wait! After shelling out, they vanish into thin air, leaving me high and dry. No answers, no refunds. I'm done chasing shadows. Learn from my costly lesson. Before you trust your money to anyone, read this cautionary tale.

(4.0)
Stop right there!
by Anonymous

Stop right there! Let me tell you about George at chargeback! He didn't just assist me today—he transformed my entire experience. But here's the kicker: the lessons I learned could save you from being scammed. George's advice was invaluable. If you've ever felt cheated, this is your chance to take action. Contact George now; he might just help you recover what's rightfully yours through chargeback. Don't wait—act now and thank me later!

(5.0)
I want to express my gratitude to Evan and his crew
by Wille

I want to express my gratitude to Evan and his crew for their dedication over the years in helping me recover some funds from a scam I encountered in 2018/19. Although we didn’t manage to catch those responsible or retrieve the lost money, they have consistently maintained their focus and effort on my case and will keep working to achieve a favorable result, even after all this time. I am very grateful for their support.

(2.0)
It seems the only way to get a callback or help is by leaving a bad review
by Anonymous

It seems the only way to get a callback or help is by leaving a bad review. I mentioned that my local police aren’t well-versed in crypto crimes and asked many times for help, but it took 2 weeks to get a reply and a curt response from George, who eagerly took my money. I moved from filing a police report to filing a FOIL request to get the report and still no word from MY CHARGEBACK. Some support would be nice.

(1.0)
My case manager's approach is defensive
by Erik Alda

My case manager's approach is defensive and sluggish, consistently contradicting previous statements. Only a third of the promised deliverables have been fulfilled, prompting me to withhold payment until completion. Anticipating the company's response to be the typical "complex case" excuse, I have evidence disproving their claims. Caution is advised when engaging with this company.

(5.0)
I am checking out this company
by Triple

I am checking out this company, and the response team is very careful. They correct negative reviews with facts, which is good. Can I get an email explaining how your program works and what I need to pay upfront? Alphabulltrades.com has my money because I messed up. But I'm pretending everything's fine, hoping they can be held responsible so others won't get trapped too.

(5.0)
The only real crypto scam recovery company
by James

The only real crypto scam recovery company I found that is trustworthy after numerous calls and days of checking. I did my research. Their parent company is Cactil LLC. Directors and agents are listed on LinkedIn. It will take time to get my funds back, if possible, but at least I have a skilled company working for me. I couldn’t handle this alone. I’ll update as needed.

(3.0)
I'm new to mychargeback and have some hope in their help.
by Marcel

I'm new to mychargeback and have some hope in their help. I'm handling a fake wallet scam with btc and discussed my case with Nathan. I've seen many reviews, both good and bad, so I'll share an honest take on their services. I hope I get a positive result and for those who had a bad experience, I am really sorry. I know how tough this situation can be.

(1.0)
This company only assists
by Anonymous

This company only assists individuals who have been scammed for significant sums of money. Scams are scams, plain and simple. If scammers realize they can carry out smaller scams without consequence, they'll exploit countless people for lesser amounts, potentially racking up millions. The magnitude of the scam shouldn't diminish its seriousness.

(5.0)
I was checking out this company
by Trip

I was checking out this company, and their response team seems quite thorough. It's good how they address negative reviews with facts. Can they send an email explaining their program? How much do I pay upfront? Alphabulltrades.com has my funds due to a big mistake. I'm pretending everything's fine, hoping to hold them accountable.

(5.0)
They described exactly what I had suspected.
by Kathy Russell

They described exactly what I had suspected. The scammer I encountered was very convincing and made me feel comfortable during our interactions. I had a small voice in my head warning me that it seemed too good to be true. Thanks to that voice, I didn't lose more than I did, because it was indeed too good to be true.

(1.0)
Scammers ?
by Zibute Janeliunas

I hired this company to get my cryptocurrency funds back - now i find out that their company has been seized by the FBI. They did send letters to everyone but that is all - and now the law firm wants more $$ to continue.................. I guess once scammed always scammed -- i could cry.

(2.0)
Failed to return $$
by DIANE BUTCHART

I wanted my $1000 back I paid half with my bank and the other with a credit card. I received the credit card amount back but not the bank one. My bank blocked my account I kept telling Mycharge back and gave evidence ti no avail. So basically they ripped me off of $450. I'm not happy!!!

(1.0)
I strongly advise steering clear of this company
by Simon Wang

I strongly advise steering clear of this company, given its observed ineffectiveness. In my experience, "Easy Bee" stands out as the only broker I can consistently trust. Exercise caution when considering alternatives to ensure a reliable trading experience.

(1.0)
MyChargeBack charged me $1500 promising to recover $70,000 worth
by Brian

MyChargeBack charged me $1500 promising to recover $70,000 worth of VeChain stolen by a fake Geek Squad agent. They lied about helping, and never worked with my police's cybercrimes unit. FBI seized their site, proving fraud. They're a scam—avoid them!

(3.0)
Hey, can I ask how to deliver a case
by Mustafar

Hey, can I ask how to deliver a case to a police officer in the UK? Does the company know any officers there or will I get a KYC report and have to send it myself to action fraud? If it involves a crypto scam.

(4.0)
Customer service and case manager are awesome.
by John V

Customer service and case manager are awesome. Still waiting for outcome after 6 months of investigation. I'm curious why no reviews show customers getting back all or part of lost money from crypto scams.

(5.0)
Mychargeback didn't help me get my money back
by Anonymous

Mychargeback didn't help me get my money back, but Ben, the agent, was honest and gave helpful suggestions on how I can try to solve the issue myself. I appreciate Ben's willingness to help.

(1.0)
SCAM
by Anonymous

Ze komen heel eerlijk over maar dit is ook oplichting.... Stelletje kloo. Tzakken Video call enz gehad. Mooie rapporten laten zien maar gewoon oplichting.

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