Reviews Summary

MusiciansFriend.com has a 1.8 - star rating from 4 reviews, indicating a low level of customer satisfaction!

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Rating (1.0)

About company

Musician's Friend offers a wide range of music gear at competitive prices, backed by over 130,000 customer-written product reviews and comprehensive instrument buying guides. With the best online guarantees for musical equipment, customers can shop with confidence and trust in the quality of their purchases. With multiple locations across the U.S., Musician's Friend ensures quick delivery and excellent customer service, catering to the needs of musicians nationwide. Whether you're a beginner or a seasoned professional, Musician's Friend provides a trusted platform to fulfill all your musical equipment requirements.

Key Details:

  • Location: The company is headquartered in Westlake Village, CA, United States.
  • Founders: MusiciansFriend.com was founded by Rob and DeAnna Eastman.
  • Foundation Date: The company was established in the year 1983.

Customer reviews

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(2.0)
I've been buying from MF for 25 years
by Mike

I've been buying from MF for 25 years, with 23 years of success. But I won't buy from Musician's Friend again. Clearly, I'm not alone. Look up MF online, and you'll find confirmation for a better business rating of 1.39 out of 5. They can't be trustid. Selling open box returns as new. Misrepresenting items. Saying items are in stock, when they don't actually have it and then failing to notify customers that the item is on back order. Yesterday, a MF rep told me they don't send out emails to notify customers that they purchased an item that's actually backordered but which the website said is in stock.. They also recently sold me a broken/damaged item that the website said was in level 1 mint condition. I could go on an on about my terrible experiences in the last year.

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(2.0)
Always fancied a Gibson 335.
by Jessy

Always fancied a Gibson 335. Fam got me one in '01, soon after GC got MF. Play pro now, got loads of gear. Still, this one's the worst. Couldn't ditch it, too sentimental. Fought it, never gigged it. Hardware corroded quick, pickups suck, action's bad. Top wood's dead, doesn't resonate, sound's off. Never knew then. Just dead. Hate writing this, but that's my story. Still hurts.

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(2.0)
I got an open box, it came in a box
by Gregory

I got an open box, it came in a box with holes and smashed corners. Sending open boxes and damaged ones isn't fair. No one owned up to the mistake, though they took my money. The box had notes saying it was damaged from a February shipment, so they knew.

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(1.0)
Completed their welcome survey.
by Orestis

Completed their welcome survey. The 15% off code they promised for this was never sent. They also didn't reply to my email about the code.

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