Monoprice.com

Monoprice sells good things at fair prices n' backs it up with responsive customer service; that's all i ask for and it's what Monprice has always done.

I ordered a bass guitar on Feb 7th, and it arrived on Feb 10th. The packaging was poor, just thin cardboard with a gig bag and no padding. The cardboard was ripped open, but the guitar seemed okay. There was only one color available online, a Jamm Flamed Maple guitar, which turned out to be the wrong color when it arrived – nearly all black or Charcoal. The learning course offered by Mono Price was disappointing; it only had a few free lessons, and then you had to pay. I bought some books instead. When I received the guitar, I noticed issues with the E string on the 13th or 14th fret, which caused buzzing sounds. All the strings were out of tune, but the $5.00 tuner I bought worked great. I appreciated the option of two pickups and two volume knobs, though a switch to toggle between them would have been nice. The return process was a hassle with conflicting instructions from automated emails and customer service reps. Eventually, I had to take a day off work for a FedEx drop-off and wait for a replacement. The replacement arrived on February 27, but once again, it was the wrong color. Customer service promised 15% off on my next order but never followed through. Overall, terrible customer service and disappointing experience. I won't be buying from them again.

My experience with Monoprice and their 15" V2 subwoofer was nothing short of frustrating. Unfortunately, my subwoofer, which had a blinking red light issue, never made it back to Monoprice. Whether it was lost or stolen during the return process is unclear. What adds insult to injury is Monoprice's refusal to provide a refund, essentially placing the blame on me for a situation that was beyond my control. This lack of accountability and customer support has left me extremely dissatisfied with my overall interaction with the company.

Incredibly questionable business practices, particularly with the inclusion of spam in order invoices. The company fails to transparently indicate that an ad directs customers to freeshipping.com, a service unrelated to their business or the placed order. This lack of professionalism raises concerns about the company's overall integrity and suggests potential involvement in other dubious practices aimed at exploiting customers. The denial of any compromise in payment information by monoprice seems unreliable, given the evident disregard for consumers displayed through such underhanded tactics. This unsettling approach not only casts doubt on the company's commitment to customer welfare but also aligns with suspicions of payment information leaks reported by other customers. A disconcerting experience that prompts serious reservations about the company's ethical standards and customer-focused values.

I was initially attracted to this company due to their promising shipping policy, which explicitly stated that orders would be dispatched within 1 business day. However, my experience has left me quite disappointed. Despite the assurance, my order is currently on its third day without being shipped. When I reached out to the customer representative for an explanation, the excuse given was a "new system." Unfortunately, this sounds all too familiar, and it's disheartening to encounter such delays. It would be beneficial for the company to be transparent about any ongoing issues, like the mentioned "new system," on the front page of their website. This way, customers can make informed decisions and manage their expectations accordingly. While I appreciate businesses growing and evolving, it's crucial for them to communicate effectively with their customers to maintain trust and satisfaction.