Matalan.co.uk

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I ordered a pair of petite jeans online.

I ordered a pair of petite jeans online. It's nice that the petite collection is listed apart from the regular sizes. The ordering process is easy. I selected the delivery choice and they arrived super fast. Got a great deal. The petite range fits my 5'1" frame really well. The only issue is that my size 14 isn't always in stock. Maybe it’s the most wanted size.

Consistently good! Clothes are worth the money.

Consistently good! Clothes are worth the money. They're priced well and made nicely. In-store service is good. Home delivery is really good too. I paid extra for next day delivery. I ordered in the evening, and it came before 12 noon the next day.

I ain't never ordered online before

I ain't never ordered online before, but I'll sure be doin' it again. Got what I wanted, no hassle. Delivery was free for orders above £49.99. Showed up in 3-5 days like they said. They kept me posted the whole time, thanks!

Online shopping's fine.

Online shopping's fine. Products are nice, prices good. But returning in-store's a pain. Staff always chatting, no acknowledgment when you're there.

Wow, the stuff I got was so good!

Wow, the stuff I got was so good! I got a deal 3 for 2 and 25% off coz I spent over £50. Got loads for the kids for summer.

It's disheartening to encounter sizing inconsistencies, resulting in numerous returns

It's disheartening to encounter sizing inconsistencies, resulting in numerous returns. Even more frustrating, the pet toy tidy didn't withstand travel, warranting its return. Visiting the local store proved futile, as it lacked the desired size and variety in women's Solelux items. This not only wastes time but also discounts. Enhancements in sizing consistency and stock availability are crucial for ensuring a more satisfying customer experience. It's imperative for the company to address these issues promptly to retain customer trust and loyalty.

I was disappointed when I discovered that they don't notify customers about unavailable items

I was disappointed when I discovered that they don't notify customers about unavailable items. Instead, they simply omit them from the order and issue a refund after the fact. It would be more convenient if they communicated such issues upfront to avoid confusion and disappointment upon delivery.

I ordered something, but it hasn't

I ordered something, but it hasn't arrived yet. I contacted them, got an automated reply confirming they got my email. Now, I got an email asking for a rating, but still no response about my missing item. Not happy. No stars.