Reviews Summary

Lugg.com has a 4.5 - star rating from 10 reviews, indicating a high level of customer satisfaction!

5 stars
8 Reviews
4 stars
1 review
3 stars
0 Reviews
2 stars
0 Reviews
1 stars
1 review
Rating (1.0)

About company

Lugg serves as a versatile, nationwide solution for on-demand moving and hauling services across 20+ cities. They've simplified various tasks, including apartment moves, store deliveries, and junk removal. As official partners with major retailers like IKEA and HomeGoods, Lugg offers fast same-day delivery. Using their user-friendly app, you can easily schedule a Lugg, track your crew's real-time progress, and rely on their well-vetted Luggers to handle your items. Plus, comprehensive insurance coverage ensures the utmost care and protection for your belongings, making Lugg a convenient, safe, and reliable choice for your moving and hauling needs.

Key Details:

  • Location: The company is headquartered in San Francisco, United States.
  • Founders: Lugg was founded by Eric Kreutzer, Jordan Brown.
  • Foundation Date: The company was established in the year 2014.

Customer reviews

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(1.0)
Very disappointed with this
by C. K.

Very disappointed with this moving crew. Arrived ill-equipped and refused to move the dresser, citing its weight. A simple solution like removing drawers or using an appliance dolly seemed beyond their grasp. Engaged in heated arguments with my wife, claiming concern for their backs. If you're in the moving business, back strength is essential! The dresser remained untouched, making the entire experience an absolute waste of time. Unprofessional and inefficient – steer clear of this company!

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(4.0)
The company is okay.
by Jeff

The company is okay. They showed up when they said they would, were careful with my stuff during the move, and were nice to talk to. They told me how much everything would cost upfront and didn't charge extra unexpectedly. But, their app automatically allows marketing cookies without asking first, which isn't great. It should be the other way around.

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(5.0)
The communication was outstanding
by Cristina Miller

The communication was outstanding throughout the entire process of picking up my Facebook Marketplace order. Received detailed photos of the securely packed dresser and mirror, assuring a worry-free delivery. The team went above and beyond, displaying exceptional friendliness, even towards my dog. Their extra efforts truly brightened my day!

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(5.0)
Erick collected items for me in Boston and took
by Liz S

Erick collected items for me in Boston and took them to the hospital where my nephew is staying. Since we live far away in South Carolina, we couldn't handle it ourselves. He even put my nephew's name and room number on the gifts. He really went the extra mile and showed a lot of care and thoughtfulness.

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(5.0)
I've been a regular user of Lugg and
by Chris M.

I've been a regular user of Lugg and once again, the service didn't disappoint. The team arrived promptly within the specified time frame and swiftly completed the move. Their efficiency and friendliness stood out, earning them a solid five stars.

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(5.0)
Two capable workers arrived promptly
by Kat

Two capable workers arrived promptly, demonstrating excellent communication. They efficiently addressed the task at hand. The overall experience surpassed my expectations, and I couldn't have asked for a more satisfactory service.

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(5.0)
I had a positive encounter with Lugg
by Sandi

I had a positive encounter with Lugg, finding their service to be professional, personable, and punctual. The efficiency stood out, making it a commendable experience overall.

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(5.0)
Two awesome dudes with a seriously
by Brittany

Two awesome dudes with a seriously big truck! It was big enough to haul my 14' sailboat that washed ashore and needed to be Lugged back home. Phew, what a relief!

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(5.0)
They moved our table and chairs.
by Anonymous

They moved our table and chairs. The mover was helpful and professional. We had a problem at drop off. He helped us get it sorted out. Recommend the service!

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(5.0)
The service was awesome!
by liang l

The service was awesome! The driver was friendly and really helpful. I'll definitely use Lugg again with confidence, and I'd totally recommend it.

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