Kiwi.com

Cheap flights, extra homework

Loved the price. Hated reading three policy pages. Still, I made my connection and the deal was worth the mild headache.

Support tried their best

Response was timely and polite during a delay. Explanations were clear, though options leaned to credits first. My question was answered.

Creative routing, careful terms

Kiwi.com found a cheaper combo with self transfer. Booking flow is straightforward. Learning curve was around baggage rules and the Guarantee options. It works, just read the fine print on credits vs cash refunds.

Good price, managed disruption

I booked a multi-airline trip easily and liked the breakdown of transfer times. When a schedule change hit, support offered Kiwi Credit quickly. Responses felt scripted at times, yet they provided viable alternatives within my window.

Value with tradeoffs

Felt satisfied with the fare, slightly nervous about self transfer risk. The itinerary worked out fine and I would use it again.

this place is trash scam

zero if i can rate them worst travel website no phone number no customer service. i ordered flight and tried to cancel within 30 minutes airline company accept full refund however Kiwi charge me $30 when airline issued full refund that's outrageous. BE AWARE STAY AWAY BAD SERVICE AND UNRELAIBLE.

Cheap routes, read the fine print

Booking was easy and the search filters are powerful. Virtual interlining saved money, but baggage and visa checks added homework. The app layout is clear, yet some add-on fees pop up late.

Smart routes, extra vigilance

Love the creative itineraries and flexible filters. You trade convenience for price, so pack patience and plan longer connections. For me, worth it.

That moment the price dropped

Watched a fare alert hit below my target. Heart skipped, fingers flew, and the booking locked. I exhaled, smiling at the final number.

Chat help, not instant human

Got answers through the chat bot and then an agent. Explanations were clear on their Guarantee timelines. Not fast to reach a person, but my question was resolved.

Good value, cautious confidence

I felt satisfied with the savings. Still kept receipts and screenshots, just in case. It worked out, and I felt reassured by the app updates.

Savings with some caveats

I appreciated the price and the clear breakdown of segments. Rechecking bags was a hassle, but communication on a delay was honest and timely.

Great price, mind connections

Found a cheap combo via self-transfer. App warnings about visa and baggage were clear. A schedule change hit one segment, and Kiwi messaged options quickly. Had to recheck bags, but instructions in the booking helped. Saved money with a little effort.

Prompt help during delay

Their chat explained my rights and offered reroute choices when a flight slipped overnight. The explanations were clear, and vouchers came through fast.

Tight sprint at madrid

I ran between terminals with a backpack bouncing, laughing at the chaos. Self-transfer is spicy, but the booking notes saved me minutes.

THEY GAVE ME A FAKE FLIGHT -- SCAM and DECEITFUL

They have given me a fake flight number, they did not informed us of a disruption in our flight, now they do not want to refund us our money! They even faked a screenshot showing me that my flight had successfully flown on the scheduled time but when I scrutinized the screenshot photo, it was from another date! They were intentionally making ways to fool / scam customers. DON'T BOOK FROM THIS STUPID WEBSITE EVEN IF THEY LURE YOU WITH LOWER FARES. The small amount you'll save is not worth the stress and anxiety that they brought to us!

We were happy with Kiwi's service.

We were happy with Kiwi's service. Really liked the full trip printout with all times, ticket numbers, seats, ... everything together and easy to understand. Everything went smooth!

Hi there, Kwi was quick with the purchase process

Hi there, Kwi was quick with the purchase process and helped me with the refund for my cancelled flight (Easy Jet cancelled flight). Sadly, no refund for the hold baggage purchase. Also, I was charged extra when I bought hold luggage for 3 airlines. I ended up buying the same hold luggage directly from the airlines for my partner, and it was $95 cheaper. I shared proof of my purchase through the Help Desk, but they just said it was the airlines' charge??? Hmm!

Kiwi, where is my money?

Kiwi, where is my money? I want to share my experience with Kiwi.com. My booking number 544810794 got canceled, and now I am still waiting for a refund that they promised. They have left me without answers and without the money I expected to get back. I've tried to stay calm, knowing that issues can happen. But it gets hard when promises are made and then nothing happens! Customers should get respect, clarity, and quick solutions to their problems. I urge anyone with similar problems to speak out. The more people that know, the harder it will be for the company to ignore their customers' needs. Please spread this message to raise awareness. Let them know that ignoring customers isn’t right! Kiwi, this is your final chance to prove you care about your reputation. Where is my money?

I’ve used Kiwi for three flights so far, without

I’ve used Kiwi for three flights so far, without their insurance, and I’ve faced some problems. The one thing that really annoys me is that their baggage allowance isn’t the same as the airline's. I had to buy extra baggage through the airline, which turned out to be quite a hassle (AirAsia). However, regarding the flights, the ease of booking, and the cost... no major complaints, so I might use them again.

This was my first experience with Kiwi

This was my first experience with Kiwi, and I doubt I will try it again. Sadly, I faced travel issues due to bad weather, and since the flights are all with different airlines, I couldn't get any compensation for the delays and ended up spending about $1000 more on my way back. Also, the carry-on fees were very high, so I opted for just a personal bag. I would suggest this service to someone with flexible plans and who can travel light. They should also be good at managing airport transfers alone.

I was just using hand luggage, so I didn't have to

I was just using hand luggage, so I didn't have to check in any bags again. I had online check-in, and Kiwi sent me my boarding passes. The only flight I needed to check in at the airport was easy in the Transit area. I would surely use them again—much cheaper choice—it does take longer to get to my destination, but the trip went fast with the various flights and stuff.

Finding budget flights is really simple.

Finding budget flights is really simple. Kiwi lets you choose flexible dates and even destinations to find the lowest fare for your travel. It's user-friendly. I enjoy using it for those spur-of-the-moment trips. With some flexibility on your part, Kiwi will surely locate a fantastic deal for you.

Booking the flight was easy, with many choices

Booking the flight was easy, with many choices for comfort and backup plans if things didn't go as planned. The site also sent helpful reminders and pre-check-in updates. The price was good compared to other options.

In my view, the route search is arranged quite well.

In my view, the route search is arranged quite well. There are some perks like picking from various airports for departure and arrival, as well as different airlines, plus setting filters and sorting options. Your search experience is very smooth. Support and service are also great 👍. Thanks

Kiwi was reliabul.

Kiwi was reliabul. They communicated very well and everything about my flite went smothly as far as they were involvd. The airline, JetSmart, on the other hand, had the worst quality seating and cheepest service I have ever experienced on an airline. They dident even offer WATER!!!

The operator was fantastic and determined to sort out our problems for us

The operator was fantastic and determined to sort out our problems for us. She took over and checked us in while we held on the line. She could not have been more helpful, constantly reassuring us and ensuring we didn't feel abandoned. The service was exceptional. 10/10! Highly recommend it to anyone needing assistance with their bookings.

Soporte algo lento, resolvió

El soporte tardó un poco en WhatsApp, pero entendieron mi problema de equipaje y lo ajustaron. No fue inmediato, igual quedó bien resuelto.

Bueno para ahorrar

Sirve si querés precio y aceptás autotransferencias. La app explica tiempos de conexión y opciones extra. En un cambio de horario ofrecieron crédito rápido; preferiría cash, pero me salvó.

Conexión rara que resultó

En Lima me avisó la app que la puerta cambió y el tiempo de conexión era justo. Corrí, llegué, y agradecí haber visto el aviso altiro.