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Amber was our coördinator/planner, and she was so great to work with. She was patient when we needed to change some things around and was always available despite the time difference. During our trip Amber checked in on us and was also available incase we had questions or needed anything. Our trip went smoothly even with the amount of places we were visiting in Japan. Our driver Kilan was such a great driver. We felt super safe with him and he was very nice and respectful. His vehicle was very comfortable. Kilan was available anytime we needed him. We had several tour guides due to how far apart the cities we were visiting were but we really loved Cave and Xiao. They took tons of pictures of us and were very social. They had a lot in common with my husband making it easier to feel at ease with them but all your guides were respectful, friendly, and caring of our experience.

We had a Thailand tour of 14 days and everything was amazing. Phoebe organized all our itinerary and she was excelent! very kind and friendly. We had a lot of back and forward emails, because of my questions and requirements. She helped me with everything and chose the best hotels and tours for us. I can't thank enough to her! The tour guides were extremely friendly and nice! the tours were awsome Ms. A (Bangkok) Ms. Indy (Chiang Mai) Ms. Kai and Ms. Lisa (Phuket) They also were special with me on my birthday day! That made my celebration unforgettable.

I like to travel and experience different cultures. I usually go with big travel companies. But for Japan, I picked UME Travel. At first, I wasn't sure about them, but I was totally wrong. Lan Liu planned a great trip for me and my friends. She understood what I wanted and the plan was well-organized. Our Japan trip was perfect! Lan Liu is nice, polite, and knows a lot. She was patient with me, which isn't easy. She checked in with us a lot, even after the trip. I really suggest UME and I'll use them again.

I am hapy to share this reviwe. I contacted Steven for a holiday plan with a friend. He made a plan for us and we were ready for the journey. At the end, my friend couldn't come. Steven adjusted the trip for a solo traveler. It was a great trip! His communication was quick and clear. My tours were great and my guide, Puja, was amazing. Only one tour was not great. My guide helped me understand the local culture. Steven, thanks for making my trip easy even with the problems. I will use you again for another holiday. You are what people DREAM a travel agent would be.

Eva was awesome to work with and me family of 3 really liked our trip to Japan. A highlight was our tour guide in Osaka her name was JJ and she was super friendly and great with English. My only downside was the driving service they pressured us to start later each morning so we were consistently stuck in traffic and had to rush through some of the sites / activities.

Our time with the company during our group trip to Thailand was great! Everything was well planned and managed, mainly thanks to Phoebe. The excursions were fantastic and made our trip really enjoyable. Phoebe's knowledge and focus on details really made our journey special. We're really grateful to her and the company for such a wonderful experience!

Mr. Sith was really good at guiding us. He told us a lot of stuff about Chiang Mai and its history. His English was very good, which made it easy to understand. He also took a bunch of pictures and videos for us, so we could have pictures together. It made our trip nicer.

I highly endorse UME Travel for your international adventures. Our dedicated travel advisor, Lan Liu, exhibited exceptional patience and expertise. They streamlined the entire planning process, accommodating our financial preferences. Lan's unwavering support, even during our overseas journey, ensured a seamless and enjoyable trip. My daughters and I embarked on a thrilling anime tour in Japan, exploring Tokyo and Osaka with joy. Without a doubt, I'd choose UME Travel again, specifically with Lan as our trusted travel advisor. A superb experience from start to finish!

Huge shoutout to our organizer, Dan Li, who played a pivotal role in realizing our dream trip. His unwavering attention to our needs, both before and during the journey, made the entire process seamless. The agency's professionalism truly shone through - impeccable hotel choices, outstanding guides, and top-notch activities and meals. We wholeheartedly recommend this agency to friends, and we're already planning our next adventure with them for next year. Delighted with the service – a solid 💯! Can't wait for our next journey!

Reflecting on our recent Thailand adventure, choosing UME Travel was undeniably a game-changer. Ivan's unparalleled assistance and responsiveness streamlined the planning, ensuring a seamless experience. From meticulous transportation arrangements to engaging activities led by exceptional guides like Ying, Kik, and Rut, every detail was expertly curated. The outstanding drivers added an extra layer of excellence to our journey, making it truly unforgettable. UME Travel proved instrumental in crafting the trip of a lifetime – a heartfelt thank you for their invaluable contribution!