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After a lot of research to find the best travel agency, I chose UME Travel. I needed a company that: 1) customizes tours (instead of fixed schedules and pre-chosen activities) 2) has agents based in Thailand (though UME's main office is in China, their agents work from Bangkok) 3) no extra charges (the quoted price is the final price) 4) has one contact person for any issues (rather than running around to find who to reach if something goes wrong, like when our ATV pickup was late. We messaged our agent, who then contacted the ATV company and kept us updated.) We were fortunate to have Dan Li assist us with planning our trip, which required 3 revisions. When two friends decided to join us after seeing our plans, Dan smoothly added them to our itinerary. There was a minor problem during the trip. We visited Bangkok, Chiang Mai, and Phuket. An agent met us at each place, but the Phuket agent was not ideal. I reached out to Dan, and he quickly arranged for a new agent. I appreciate how Dan stayed involved throughout our trip. UME made our Thailand trip wonderful! Thanks a lot to Dan Li.

Amber was our coördinator/planner, and she was so great to work with. She was patient when we needed to change some things around and was always available despite the time difference. During our trip Amber checked in on us and was also available incase we had questions or needed anything. Our trip went smoothly even with the amount of places we were visiting in Japan. Our driver Kilan was such a great driver. We felt super safe with him and he was very nice and respectful. His vehicle was very comfortable. Kilan was available anytime we needed him. We had several tour guides due to how far apart the cities we were visiting were but we really loved Cave and Xiao. They took tons of pictures of us and were very social. They had a lot in common with my husband making it easier to feel at ease with them but all your guides were respectful, friendly, and caring of our experience.

Eva Wang from UME Travel China planned a memorable solo trip for me to explore the Giant Panda bases in Chengdu, Dujiangyan, and Wolong. This has been a dream of mine, and Eva and UME Travel China made it happen. From the moment I arrived at Chengdu airport until my departure, I was attended by a friendly and knowledgeable tour guide who had all the facts about Giant Pandas. Wolong was the highlight, nestled in the mountains in their natural surroundings. Watching the pandas play and eat bamboo was wonderful. I highly suggest Eva and UME Travel China for your next adventure. You will be well cared for and see all the attractions listed in your itinerary.

Amber did a fantastic job organizing my Japan trip from start to end! I provided her with the dates, a list of places to visit, and my budget, and that’s all! We got a complete, detailed plan that covered transportation, guides, and drivers! Everything was taken care of, even things I didn’t consider like a SIM card for global travel and must-see spots. I couldn’t have hoped for a better experience. The hotels were good, with great breakfast! Our guides were very nice and helpful. I’d choose UME Travel again and again as it let our family enjoy the vacation without having to figure out an unknown country by ourselves.

Reflecting on our recent Thailand adventure, choosing UME Travel was undeniably a game-changer. Ivan's unparalleled assistance and responsiveness streamlined the planning, ensuring a seamless experience. From meticulous transportation arrangements to engaging activities led by exceptional guides like Ying, Kik, and Rut, every detail was expertly curated. The outstanding drivers added an extra layer of excellence to our journey, making it truly unforgettable. UME Travel proved instrumental in crafting the trip of a lifetime – a heartfelt thank you for their invaluable contribution!

I highly endorse UME Travel for your international adventures. Our dedicated travel advisor, Lan Liu, exhibited exceptional patience and expertise. They streamlined the entire planning process, accommodating our financial preferences. Lan's unwavering support, even during our overseas journey, ensured a seamless and enjoyable trip. My daughters and I embarked on a thrilling anime tour in Japan, exploring Tokyo and Osaka with joy. Without a doubt, I'd choose UME Travel again, specifically with Lan as our trusted travel advisor. A superb experience from start to finish!

I am hapy to share this reviwe. I contacted Steven for a holiday plan with a friend. He made a plan for us and we were ready for the journey. At the end, my friend couldn't come. Steven adjusted the trip for a solo traveler. It was a great trip! His communication was quick and clear. My tours were great and my guide, Puja, was amazing. Only one tour was not great. My guide helped me understand the local culture. Steven, thanks for making my trip easy even with the problems. I will use you again for another holiday. You are what people DREAM a travel agent would be.

We had a Thailand tour of 14 days and everything was amazing. Phoebe organized all our itinerary and she was excelent! very kind and friendly. We had a lot of back and forward emails, because of my questions and requirements. She helped me with everything and chose the best hotels and tours for us. I can't thank enough to her! The tour guides were extremely friendly and nice! the tours were awsome Ms. A (Bangkok) Ms. Indy (Chiang Mai) Ms. Kai and Ms. Lisa (Phuket) They also were special with me on my birthday day! That made my celebration unforgettable.

Huge shoutout to our organizer, Dan Li, who played a pivotal role in realizing our dream trip. His unwavering attention to our needs, both before and during the journey, made the entire process seamless. The agency's professionalism truly shone through - impeccable hotel choices, outstanding guides, and top-notch activities and meals. We wholeheartedly recommend this agency to friends, and we're already planning our next adventure with them for next year. Delighted with the service – a solid 💯! Can't wait for our next journey!

Our trip to Japan was amazing. Steve set us up with a couple great guides and our kids said this was the best trip they ever had. Everything was customized just for us and the tours were very private - just our family. We've done Gate1 tours and they are more group settings and on a rigid schedule. This was VERY different - like a good friend showing us around their home town. They took care of everything. We were all sad when the trip was over and we will looking forward to planning our next trip with UME in the near future.

I like to travel and experience different cultures. I usually go with big travel companies. But for Japan, I picked UME Travel. At first, I wasn't sure about them, but I was totally wrong. Lan Liu planned a great trip for me and my friends. She understood what I wanted and the plan was well-organized. Our Japan trip was perfect! Lan Liu is nice, polite, and knows a lot. She was patient with me, which isn't easy. She checked in with us a lot, even after the trip. I really suggest UME and I'll use them again.

I just got back from Japan and it was amazing! It felt like a dream for sure. My Travel Advisor, Steven Hu, did a great job even with some issues (like my return flight and the pilot strike); he helped me with everything I needed in a really quick way. I went to Disneyland Tokyo and Universal Studios Japan, spending 12h in each park, and I saw so many places. I explored Tokyo, Kawaguchiko, and Osaka. Riding the Shinkansen twice was a highlight! If I ever get to go back to Japan, I will for sure!!

We booked with UME Travel (Dan Li) for an 18-day journey to Japan and the Philippines. After a plane delay caused us to miss our Tokyo connection, Dan swiftly rearranged our transfers and itinerary. Later, when weather forced more changes, Dan promptly updated our plans, including new tickets. His quick responses and help were reassuring. All transfers and guides from UME were great, and the hotels were well-placed and nice. I'd definitely use UME Travel again for a trip to Asia.

We had a really engaging guide who definitely gave us a genuine glimpse of Bangkok. She was quite attentive, even visiting us the night before to double-check our needs, despite already covering this in emails. She noted down all our expenses and provided options for the day. She was amazing with the kids, gifting them a flower garland, small elephant, and food to feed the fish, making our day memorable. Would surely recomend.

Having a guide means you can plan your trip better before you go. You can enjoy your time without stressing over the small things. Eva Wang from UME Travel began by asking what I wanted to see. She was always there to help with any questions. My guides, Shirley and Rachael, were knowledgeable, friendly, and patient. They made sure I had a good time and enjoyed the trip.

Eva was awesome to work with and me family of 3 really liked our trip to Japan. A highlight was our tour guide in Osaka her name was JJ and she was super friendly and great with English. My only downside was the driving service they pressured us to start later each morning so we were consistently stuck in traffic and had to rush through some of the sites / activities.

Our time with the company during our group trip to Thailand was great! Everything was well planned and managed, mainly thanks to Phoebe. The excursions were fantastic and made our trip really enjoyable. Phoebe's knowledge and focus on details really made our journey special. We're really grateful to her and the company for such a wonderful experience!

Eva Wang with UME travel arranged an itinerary for us. We traveled for two weeks in Japan.The hotel arrangements, travel guide and transportation all ***beat*** our expectations. The tour guides and drivers were friendly and courteous. The tours were perfect. Will definitely call Eva in the near future when we travel to Asia again.

Mr. Sith was really good at guiding us. He told us a lot of stuff about Chiang Mai and its history. His English was very good, which made it easy to understand. He also took a bunch of pictures and videos for us, so we could have pictures together. It made our trip nicer.

Our agen Dan did a great job! The itinerary struck a good balance of Japan’s key sights and activities he tailored to our interests. The guides were knowledgeable, friendly, and made our trip enjoyable. Thanks Isaac and Cave! Everything went smoothly, and we had a blast!

Big thanks to Steven Hu at UME for arranging everything, it was a blast! The trip was awesome, we had a fantastic time, every day was packed with stunning sights and experiences!

I had a pleasant time with Eva Wang. She was a helpful agent for arranging our personalized trip to Japan. She answered all our questions quickly and frequently checked in on us.