HoodiesForHeroes.shop

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No package, no refund, no contact

I ordered from this shop a few weeks ago. I received an email saying it was delivered- but was not. So I contacted customer support- who said they would look into their logistics team because according to them it was delivered. Then- they ghosted me. I have been emailing support at least once a day to check in- no one has responded. So at this point, not only do I not think I will ever receive my package, I doubt they will refund me. Their support s*** because you can't call, and after the first contact being so fast- now it's just radio silence. AND THEIR WEBSITE CLAIMS A 30 DAY REFUND! This was so unprofessional for a website that claims they are working for a good cause- which at this point I am starting to doubt. That's the whole reason I shopped with them- and now I regret not just going on ETSY or Amazon. Be wary if you are ordering- they seem to be great, but then you're left with unanswered emails

I placed an order for two bags a fortnight ago, and aside from the initial confirmation

I placed an order for two bags a fortnight ago, and aside from the initial confirmation, there has been no further communication. Despite reaching out to inquire about the shipping status, I have yet to receive a response. While I was initially drawn to their purpose, the lack of communication has left me feeling disappointed with the overall experience.

I really like my "You make me smile" canvas bag.

I really like my "You make me smile" canvas bag. I got two! One for me, one for my buddy. I got 'em in orange - love the color! The canvas is tough, and I dig the insert color too. Can you tell how much I like my bag? And 20% of proceeds go to the International Association for Suicide Prevention (also fundraise for AFSP-American foundation for suicide prevention personally).

I got my bags really fast.

The bags are well made and always make me happy whenever I see them. The extra smile cap that came with the order is a nice touch. My husband and son each got one too. I’d definitely buy these bags again. Good quality, exactly what I was looking for.

Glad to help this great cause.

I bought three bags: one for my daughter, one for a friend, and one for me. All had good quality, nice colors, and fair prices. We really like our bags and started using them right away. Thanks a lot; I’ll keep you in mind for future presents.

Beautiful items with a great idea behind them.

Beautiful items with a great idea behind them. Good price and really nice quality, my smile bag is strong and works perfect for work use. When I needed to talk to them, they got back to me quikly.

Great item, came neatly packed and quickly, I got 3 bags

Great item, came neatly packed and quickly, I got 3 bags, thinking of giving them all as presents, but ended up keeping one for myself. Definetly suggest, there is nothing bad to say.

I adore everything

I adore everything, superb quality. I know what it is to loose someone so much loved. I lost two sons and think of them everyday. Thank you for your support and God bless you.

I got the orange smile bag and it’s really bright and fun.

I got the orange smile bag and it’s really bright and fun. It’s large enough to hold my school work, books, papers, and other things. Really like it!

I have purchased several things from this amazing website.

I have purchased several things from this amazing website. I admire the cause they back and the items are great. Highly recomend.

I went ahead and ordered, but now I'm not sure what will come

I went ahead and ordered, but now I'm not sure what will come, or if anything comes at all. Should have looked on Trust Pilot first, reviews don’t look good and if it’s not real, it’s really bad to take advantage of Mental Health like that. I’ll just wait and see what shows up...

I wanted to support a worthy cause

I wanted to support a worthy cause, but I'm not sure this charity is genuine. The quality isn't that great for the cost, and the bags are sent from China.

It took way too much time to arrive.

It took way too much time to arrive. I’m not really sure what the letters on the back of the sweater mean. The sweater is comfy and fits nice.