Reviews Summary

HennessyFord.com has a 3.7 - star rating from 3 reviews, indicating a low level of customer satisfaction!

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Rating (1.0)

About company

Hennessy Automobile Companies has served the metro Atlanta area for 60 years, offering expertise in vehicle sales, servicing, and leasing. Known as a reliable fixture in the community, Hennessy provides a range of automotive solutions tailored to customer needs. Their team focuses on delivering quality service to enhance the ownership experience for each client. With decades of industry knowledge, Hennessy remains dedicated to customer satisfaction and automotive excellence. The company is committed to maintaining its reputation as a trusted resource in the Atlanta automotive market.

Key Details:

  • Location: The company is headquartered in Atlanta, Georgia, United States.
  • Founders: Steve Hennessy, Owner of HennessyFord.com.
  • Foundation Date: The company was established in the year 1964.

Customer reviews

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(1.0)
I had a pretty disappointing experience with Hennessy

I had a pretty disappointing experience with Hennessy Ford Atlanta's service department. I took my car in for service on 9/26/24, after scheduling an appointment three weeks ahead of time. It's now 10/24/24, about four weeks later, and I’ve just heard from my service advisor, Luis Hernadez. Yes, you read that right—four weeks to get an update! They didn’t respond to any of my voicemails or calls, and the service manager, Quincy Mosley, ignored all my messages as well. I called over ten times and left five voicemails, but no one got back to me. I had to go through Ford’s customer relationship center just to get a response. This wasn’t a one-time issue either. It took them more than two months to complete a basic repair. If I had known about this poor service, I would have gone to another dealership. I will keep posting reviews each week about my experience and sharing them across social media. It’s important for others to see the real customer experience at a place that clearly doesn’t value its clients.

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(5.0)
I regularly take my Lincoln for service at this place

I regularly take my Lincoln for service at this place, and I highly recommend speaking with Ralph, whether you own a Lincoln or a Ford. He's a great service advisor who always keeps me informed and is straightforward about what's happening. Definitely a good person to deal with. Give Ralph a call!

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(5.0)
I had some problems with my Ford Mustang

I had some problems with my Ford Mustang and discovered I needed a new key fob along with a few other repairs. "P.J." in sales was very helpful in ensuring I got the right support to fix everything quickly. I'm grateful to Hennessy and appreciate P.J.'s help!

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