Reviews Summary

UnitedStatesPostalService has a 1.2 - star rating from 6 reviews, indicating a low level of customer satisfaction!

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Rating (1.0)

About company

Their primary mission is to establish a foundation of trust, safety, and security in communication and services linking the Government and the American populace, as well as businesses and their clientele. Their commitment extends to fostering seamless connections among the American people themselves. This organization is dedicated to serving every corner of the nation, harnessing the potential of advancing technologies to achieve this goal. By prioritizing trustworthiness and security, they aim to facilitate transparent and reliable interactions between government entities, businesses, and individuals, fostering a stronger and more interconnected society built on the principles of safety and dependability.

Key Details:

  • Location: The company is headquartered in Washington, D.C. 20260-0004, United States.
  • Founders: United States Postal Service was founded by United States Congress.
  • Foundation Date: The company was established in the year 1971.

Customer reviews

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(1.0)
extremely frustrating
by Troy D

I recently visited the local post office to send an envelope to my mortgage company, and was advised to send it through priority mail with an estimated arrival time of 2 days. However, it has been over 10 days now and the envelope still hasn't reached its destination. When I finally spoke to someone about the issue, they simply stated that they don't know why it has been moving around so much in Michigan. Furthermore, I was also informed that I would not be receiving a refund for the extra money I paid for priority mail. This experience has been extremely frustrating and it makes no sense for a company such as the United States Postal Service to treat its customers this way and not take any responsibility for their error.

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(1.0)
I’m based in the UK and sent a parcel to the USA
by Susan

I’m based in the UK and sent a parcel to the USA. On July 24th, it showed "out for delivery," but on July 25th, it changed to "waiting for delivery" with ALERT in red. Since then, there have been no updates or emails explaining the issue. I reached out to the recipient, who hasn’t received the parcel or any notice from USPS. Why use ALERT without clarifying the problem? Are we supposed to guess what that means? The address is correct, so that’s not the issue. Poor service!

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(2.0)
The company's service was not good.
by Tina B.

The company's service was not good. I missed my package and when I went to collect it, they couldn't find it. Even after going multiple times and talking to the manager, they still couldn't locate it. They said it was sent back to the sender from Jefferson, IL, but the sender was from Las Vegas. They didn't give me a copy of the details. The sender confirmed they never received it back in Las Vegas. There seems to be confusion about where the package is.

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(1.0)
It is alarming to hear
by Beverly M

It is alarming to hear that multiple packages have been lost or stolen, especially coming from a small town in Vermont. This raises doubts about the reliability and security of this company's services. The fact that there seems to be a pattern of packages disappearing from Nashua only adds to my worry. I am also disappointed to hear that the company does not take responsibility or investigate these incidents.

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(1.0)
Submitted 4 address change
by john

Submitted 4 address change forms but still not getting mail after 3 months. Mail seems lost or thrown away. Bills not received, leading to late payments and credit issues. Twin Falls Idaho post office should be looked into. Doubt anything can be done since it's a government operation. Can't prove mail not received due to online system warning against reporting.

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(1.0)
Always terrible customer service
by Gina

Always terrible customer service from this company, never able to explain constant delays in their responses nor provide any information on the status of requests. Hard to get a live person to answer the phone, never a problem with other customer service providers like UPS or FedEx.

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