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Headway.co Reviews - 156

2.6

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Category:

Health & Medical

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Headway.co is 667 out of 712 best companies in Health & Medical on RealReviews.io

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Summary

Headway.co has a 2.6 - star rating from 156 reviews, indicating a low level of customer satisfaction!

  • 5 stars

    28%

    45 reviews

    45 reviews

  • 4 stars

    10%

    16 reviews

    16 reviews

  • 3 stars

    3%

    5 reviews

    5 reviews

  • 2 stars

    4%

    7 reviews

    7 reviews

  • 1 stars

    55%

    83 reviews

    83 reviews

  • Reviews from other countries:

  • K

    Kristen Johnson

    1 reviews

    United States

    I’ve been using my insurance

    I’ve been using my insurance for over a year without any issues, paying $25 per visit. But then my husband added me to his insurance, so I had double coverage. Suddenly, I get charged again by Headway, but this time based on the secondary insurance, which cost five times more! They retroactively applied the charges, and it feels like they’re just trying to squeeze more money out of me. This can't be right; it feels like theft and maybe even fraud. Really disappointed and frustrated with this situation.

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  • H

    Holly

    1 reviews

    I recently had a rough

    I recently had a rough time with this company's customer service. You can only reach out via a contact form, and it takes forever for them to reply, like way more than 48 hours. When they finally get back to you, the answers are half-baked, and it feels like they just want to tick off a checklist. Then, you gotta start all over again with a new request. There's no option to email back your response; it's back to square one with a new claim. The whole process is super frustrating and time-consuming.

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  • A

    A A

    1 reviews

    United Kingdom

    I had a terrible experience

    I had a terrible experience with this company. When someone hit my car from behind, I called them immediately and sent all the necessary evidence. Trying to reach them on the phone was a nightmare, though. After finally getting through, I thought things were sorted. But nope, the next week I got an email out of nowhere saying they were dropping my insurance. Completely unprofessional and frustrating. If you value decent customer service, avoid this company. It’s just not worth the hassle.

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  • L

    Lakesha SawyerStrickland

    1 reviews

    United States

    Awful

    Man, I used to be a huge fan of Headway. Been with them for nearly a year, and it was all good in the beginning. But now? Their customer service is just awful. There's no number to call, so you have to submit a ticket. And then you wait... and wait. It takes like 2-3 weeks just to get a response, and even then, no real solution. It's super frustrating. If you value your sanity, seriously, just avoid Headway. Not worth the headache.

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  • B

    B

    1 reviews

    United States

    I had an appointment with

    I had an appointment with Rena Miller, arranged everything around it, even left work early. But she never called. I waited, emailed her after 5 minutes, no answer. Then I tried to call Headway, no luck there either. Emailed them too, took them forever to get back, and when they finally did, they had nothing helpful to say and acted like it was my fault. Felt really strange and very unprofessional.

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  • C

    Christina R

    1 reviews

    United States

    I can't believe what happened

    I can't believe what happened with my mom's credit card. She's 88, and somehow this company started charging her card repeatedly without her knowledge. I tried to contact their customer service, but it’s like they don’t exist. No one answers, and we’re stuck with these charges popping up every few days. It feels so shady and dishonest. Beware, don't get involved with this company!

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About Headway.co

Headway facilitates the growth of therapists and psychiatric providers while aiding individuals in accessing affordable mental health care. Recognizing the issue that 1 in 4 Americans experience treatable mental health conditions but often forego treatment due to cost, Headway strives to eliminate this barrier. Their innovative solution involves creating a nationwide network of therapists who accept insurance, enabling more competitive pricing. For providers, this means easier access to enhanced rates, guaranteed biweekly payments, and simplified administrative tasks. Patients benefit from a streamlined process that matches them with the right therapist, calculates insurance costs, and allows them to book directly through Headway. Thousands of providers already rely on Headway as a free solution, streamlining care for all.

Key Details:

  • Location: The company is headquartered in New York, United States.
  • Founders: Headway.co was founded by Andrew Adams, Jake Sussman, Dan Ross, Kevin Chan.
  • Foundation Date: The company was established in the year 2017.
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