Reviews Summary

Ryson Real Estate & Vacation Rentals has a 1.0 - star rating from 3 reviews, indicating a low level of customer satisfaction!

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3 Reviews
Rating (1.0)

About company

Ryson Vacation Rentals offers over 240 vacation homes on Galveston Island, ranging from private homes to one-bedroom condos. They are consistently rated as one of the best vacation rental companies. Ryson's properties cover the island from East to West, beach to bay, catering to various budgets. They also provide an in-house concierge service to meet guests' needs. Located on the Gulf of Mexico, Galveston boasts some of the best weather in Texas. Guests are encouraged to book directly for the best rates, with 24-hour online reservations available.

Key Details:

  • Location: The company is headquartered in Galveston, United States.
  • Founders: Ryson Real Estate & Vacation Rentals was founded by Jason Keeling.
  • Foundation Date: The company was established in the year 2006.

Customer reviews

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(1.0)
STILL WAITING FOR A RESPONSE
by Anonymous

My family rented TWO beach houses 2 weeks ago. This was my second time using one of their places. This time I stayed in NEPTUNES SANCTURY. The house was DIRTY and ROACH-INFESTED. When we arrived at the house, the trash bins were FULL. Customer service said someone would come to take out the trash but NEVER did. There was hair in the Master bathroom and bed. There were ROACHES all over the 2nd floor, the kitchen, including INSIDE the refrigerator! I have photos and video and many text messages to show all this. Our private chef spent most of his time killing roaches while trying to make a clean meal! RYSON and VTrips have yet to contact me about a solution. I keep getting crappy answers with NO SOLUTION. After spending almost 4K for 2 houses for 3 days, you’d think someone would care. Never do business with them!

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(1.0)
Terrible experience - Caution!
by Jim K

Terrible experience - Caution! From my time with Ryson Rental. We got told just over 5 hours before check-in that we couldn't get in due to the cleaners not being able to finish and that we might be able to get in the next day, but with no promises. We were already on our way to Galveston TX with 8 family members who had taken time off for a family reunion and with 3 more joining us later. Ryson Rentals refused to refund our prepaid amount of over $3,900.00. WATCH OUT FOR THEIR RENTAL AGREEMENT!!!! The biggest mistake I made was thinking Ryson would do the right thing and give us a refund. They chose not to, so I lost over $3,900.00 with no way to get it back due to their lack of a cleaning crew. So unbelievably sad ..........

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(1.0)
The beds were meant to be a king and 4 twins.
by Christy K.

The beds were meant to be a king and 4 twins. When we arrived, we found a full bed, 2 twins, and 2 rollaway cots instead. The air conditioning wasn't working right either. After calling many times over 5 hours, they sent someone to check it out. He said the system's duct work was not good enough for the house, so it wouldn't cool properly. There was nothing he could do. It was over 100 degrees outside, and the best we got inside was 78. The curtains were coming off the wall and the floor had many soft spots.

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