Read 6 Real Customer Reviews of FiveGuys.com

Business information:

[email protected]

https://www.fiveguys.com/

866-345-GUYS (4897)

United States 1940 Duke St., Fifth Floor Alexandria 22314

Reviews Summary

FiveGuys.com has a 2.3 - star rating from 6 reviews, indicating a low level of customer satisfaction!

5 stars

1 review

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3 stars

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2 stars

4 reviews

1 stars

1 review

About company

Five Guys, renowned for its burgers, fries, and hot dogs, offers customers a choice of 15 free toppings to customize their meals. With a rapid expansion strategy, the chain has burgeoned to over 1,000 locations across 47 states and six Canadian provinces. Continuously updating their website with new locations, Five Guys maintains transparency and accessibility for its growing customer base. The brand's emphasis on fresh ingredients and customizable options has earned it a dedicated following. With its widespread presence and commitment to quality, Five Guys remains a prominent player in the fast-casual dining landscape.

Key Details:

Location: The company is headquartered in Alexandria, Virginia, United States.
Founders: FiveGuys.com was founded by Janie and Jerry Murrell.
Foundation Date: The company was established in the year 1986.

Customer reviews

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sue May 29, 2024

May 29, 2024

(2.0)

On May 28, 2024, I went to Five Guys in Woodbridge

On May 28, 2024, I went to Five Guys in Woodbridge, Store number VA 4040 and the owners should look at the tape and see what was about to happen with an order. The order was #62 and was for the hamburger and small cajun fries. Notice how the customer moves around and figure out why by watching the cook as she prepares the burger toppings and finally the burger. The burger and fries were very good as usual, but a few months ago I ordered the same order and when I got home the burger had none of the toppings and it was old and dried and I was puzzled and disappointed.

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Christopher August 5, 2024

August 5, 2024

(1.0)

Whenever I place an order, they always forget an item

Whenever I place an order, they always forget an item. This happens regularly, and when I called to express how annoying it is to keep missing things, they just told me to accept it. I refused to agree and mentioned that I spend a lot of money each time I order, but still end up missing items. The person on the line said he’d try to help, put me on hold, and then just hung up. Their service is unhelpful and impolite.

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Mr. Hunt September 1, 2024

September 1, 2024

(2.0)

I recently went to the Five Guys at Staines Two Rivers

I recently went to the Five Guys at Staines Two Rivers and had a very bad experience with the service. After I used the washroom, the manager came over and started shouting at me, claiming I used the facilities without buying anything. This kind of rude behavior is not right, especially from a manager who should be more professional. This place needs to make some serious changes.

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Levi Stru July 10, 2024

July 10, 2024

(2.0)

Ordered phone for pickup at 3:27pm.

Ordered phone for pickup at 3:27pm. Told 10 mins. Wife stops by at 3:57pm, pays, walks up to find it just sitting there—no call-out as usual. Had to be remade. 4 kitchen workers left, leaving just one guy. Can't believe they get paid for this. Corporate needs to know!

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Gary May 25, 2024

May 25, 2024

(2.0)

Went to five guys on Brown Street dayton

Went to five guys on Brown Street dayton near UD. Food was terrible & overpriced $26 for a hotdog small hamburger & fries felt robbed of money never going back. They used to be a nice place, not anymore.