Reviews Summary

CanterburyTimbers has a 3.8 - star rating from 5 reviews, indicating a low level of customer satisfaction!

5 stars
3 Reviews
4 stars
0 Reviews
3 stars
1 review
2 stars
0 Reviews
1 stars
1 review
Rating (1.0)

About company

With a rich legacy since 1954, Canterbury Timber & Building Supplies stands as a trusted provider for construction, building, carpentry, and DIY needs. As an Australian Owned and Operated business, they have garnered multiple industry awards, attesting to their legendary service and extensive experience. Boasting a vast inventory of over 28,000 products, including timber, hardware, and building materials, they are a comprehensive resource for a diverse clientele. Their commitment is evident in sourcing from major Australian suppliers, ensuring quality and reliability. Going above and beyond, if a specific product isn't in stock, Canterbury Timber & Building Supplies is dedicated to sourcing it for their customers.

Key Details:

  • Location: The company is headquartered in Canterbury, New South Wales, Australia.
  • Founders: -
  • Foundation Date: The company was established in the year 1954.

Customer reviews

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(3.0)
My experience was a mix of convenience and frustration
by Vivien R.

My experience was a mix of convenience and frustration. Consolidating everything I needed in one place made ordering easy, and the staff was friendly. However, the delivery fell short. Despite assurances, no advance notice was given, and the promised morning delivery arrived in the afternoon without warning. To compound matters, the delivery team left the timber on the grass verge instead of the requested driveway location. This unexpected deviation forced me to relocate the materials myself. While the product quality met expectations, the delivery process lacked communication and adherence to instructions, making it a less-than-ideal experience that could benefit from improvement in logistical coordination.

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(1.0)
I placed an online order and specifically
by Saee

I placed an online order and specifically requested a 3-meter call length. Unfortunately, the delivered order had no length specified (0 meters). The delivery driver used a large truck and couldn't bring the items to my door. Instead, the order was left far from my garage, and I had to manually transport the 210-meter timber to my house. Despite the weight and size, the driver didn't assist with the delivery, which I believe is part of their responsibility.

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(5.0)
When I went to Canterbury
by Marina

When I went to Canterbury Timber Yard, I asked this young guy in the store about taking off glue from window tinting. He said De-solv-it might do the trick. I liked how nice and smart he was about his stuff. He also helped me with other things I needed. The whole gang there was super nice and knew their stuff. I reckon this store is great, and I'm excited for more DIY projects. Thanks a bunch for the help, Carl and Frank!

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(5.0)
I'm delighted with my experience
by Donna L.

I'm delighted with my experience and will certainly be a returning customer. The extensive product range, helpful staff, and swift delivery exceeded my expectations. Special kudos to the phone support team and the delivery driver for going above and beyond. Thank you!

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(5.0)
They were alright to work with
by Doug P

They were alright to work with, and it went smoothly overall. Just wished they'd given me a heads-up before the delivery guy got here.

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