Reviews Summary

Bruno.com has a 4.7 - star rating from 18 reviews, indicating a high level of customer satisfaction!

5 stars
14 Reviews
4 stars
3 Reviews
3 stars
1 review
2 stars
0 Reviews
1 stars
0 Reviews
Rating (1.0)

About company

Bruno, a veteran-founded, family-owned accessibility equipment company in Wisconsin, stands as a pioneer in setting industry standards for stair lift quality, design, and dependability. Their indoor, outdoor, straight, and curved stair lifts feature a vertical rail, maximizing space, minimizing maintenance, and offering superior lifting capacity. Notably, all indoor stairlifts come with an unmatched Limited Lifetime Warranty, emphasizing Bruno's commitment to quality. With the largest dealer network in North America, Bruno ensures widespread accessibility. For those considering a stair lift purchase, an Authorized Bruno Dealer in their community can provide a free quote or a complimentary in-home consultation, facilitating informed decisions.

Key Details:

  • Location: The company is headquartered in Oconomowoc, United States.
  • Founders: Bruno Independent Living Aids was founded by Mike Bruno.
  • Foundation Date: The company was established in the year 1984.

Customer reviews

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(5.0)
Man, dealing with these
by Marcelle

Man, dealing with these stair lifts has been a real headache! Got the straight ones installed for my mom, and one of them has this folding section to save space. But here's the kicker – that folding part acted up not once, but twice. First time, they swapped it out 'cause of some sensor glitch, and now, just two weeks later, it went haywire again. The thing straight-up rammed into it, and now we're stuck footing the bill for more hours of labor to replace the dang thing AGAIN. Major hassle, causing tons of stress for my mom. Honestly, steer clear of this brand – wouldn't wish this mess on anyone.

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(5.0)
Doug was really great to work
by Charles

Doug was really great to work with from the first phone call we made to the final check of the Bruno stairlift! He responded quickly and the lift was instaled within days of signing a contract. He and his team adjusted everything perfectly for my tall height so getting on and off is very comfortable for me. Doug is a pleasre to deal with and I highly recomend having him adress all your independent living needs.

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(5.0)
Man, tackling a 9-inch
by Diana Wroblewski

Man, tackling a 9-inch stair was turning into a full-on struggle, even with rails on both sides. Enter the stairlift superhero – now, going up and down those basement stairs is a breeze. No more wrestling with difficulty, and it's a painless journey that takes half the time. Easy to use and feels like a safety net. Stairlift, you're my new best friend!

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(5.0)
Ascending each step with ease,
by Robert Johnson

Ascending each step with ease, the stairlift from Bruno has become an indispensable aid, seamlessly facilitating my access to the upper floor. It significantly enhances my daily routine, contributing to a more accessible and healthier lifestyle. Gratitude extends to the entire team at Bruno and the VA for this valuable inclusion in my home.

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(5.0)
These guys installing our
by Carl Mayhew

These guys installing our chair lift were absolute champs! Worked their tails off, and they were super friendly. Took the time to show us the ropes on how to use the lifts. The chair lift itself is a winner, and if anyone's in the market, we're shouting out a recommendation for this company. Top-notch job, seriously!

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(3.0)
Customer service is elusive, making
by Alan Yale

Customer service is elusive, making it challenging to obtain parts information. When inquiring, I was directed to local retailers who failed to respond. Although the company possessed knowledge about the parts, they didn't proactively share it, leaving me to spend an excessive amount of time searching online.

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(5.0)
shoutout to our "stair-chair"
by Stanley Back

shoutout to our "stair-chair" heroes! These guys designed and installed it in a jiffy. We're talking a game-changer, especially for lugging groceries and deliveries up to our 2nd-floor condo. Seriously, it's like having a little slice of heaven right at home. Huge thanks for making life a tad easier!

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(5.0)
The installers demonstrated a commendable
by Sandra Holmes

The installers demonstrated a commendable level of personability and knowledge. They were notably helpful, ensuring a clear understanding of all chair lift information. The removal of debris added to the positive experience. Overall, a satisfactory interaction with very nice individuals.

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(5.0)
Our neighborhood mobility comfort
by sonia

Our neighborhood mobility comfort establishment team promptly handled the installation, yet we perceived the delivery duration for the stair lift as extended. Enabling an individual with a fractured hip to venture outside has proven to be a valuable outcome. Appreciations for that.

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(4.0)
Gettin' the stairlift was
by Kathy

Gettin' the stairlift was the best thin' we ever did for both me and my husband. The company was really nice to us when we went to get information. They made it really easy to understand how to use the stairlift and were really professional. We are very happy with our stairlift.

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(5.0)
Life's gotten a whole lot
by Todd Jones

Life's gotten a whole lot easier, thanks to this game-changer! No more painful and breathless treks to the basement for laundry or getting to the car – it's like a breath of fresh air. Seriously, it's made my living space feel like a breeze. Major win!

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(5.0)
Managed to secure a last-minute
by Julie

Managed to secure a last-minute appointment due to a woman's discharge from rehab, facilitated by the provision of a stair chair. The company's responsiveness in this urgent situation showcased their practical assistance.

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(4.0)
The company's system is good overall
by JD

The company's system is good overall, but there's a small hiccup with the lift after just a month. Seems like it might need some track upkeep, but nothing major. Besides that, everything runs smoothly.

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(5.0)
Bruno was amaizing!
by Darrell

Bruno was amaizing! We were in a hurry and had no idea how to get me up the stairs. Bruno took care of everything. Within a week, I was saving energy and feeling better for a good night's sleep.

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(5.0)
The product bein' decent quality.
by Dolores

The product bein' decent quality. Purchasin' and settin' up was smooth and done by pros. It's simple to use and handy for takin' care of your home.

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(4.0)
own two stairlifts and had to seek service
by Kenneth Matz

I own two stairlifts and had to seek service from the installation company to inspect the older one, which experienced occasional issues.

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(5.0)
The elevator stands strong, meeting
by Joan

The elevator stands strong, meeting our family's needs with reliability. It consistently offers the assistance we require.

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(5.0)
Thanks!
by Anonymous

Derek Avery was quick to respond and really helpful. My experience with the company was good. Thank you.

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