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Afta gettin' Cobra Custom fit irons at American

Afta gettin' Cobra Custom fit irons at American golf Swansea, jus' to git clubs that were way too heavy, D6 swing weight, nuthin' like what I ordered. They sent 'em back to Cobra to adjust but refused to do nuthin' and sent 'em back. Assistant manager said nothin' more could be done, custom fit order! Clubs were useless till the Store Manager at Swansea stepped in. Got 'em sent away to a Proper Golf Club maker/fitter to adjust swing weight, Somethin' Cobra refused to do!! Clubs are now perfect. Store Manager Tim is great, only one prepared to listen and help me. Woulda had a £900 set of irons I could not have used. Well done and thank you again.

I jus' bought 3 new woods at Bird Hills

I jus' bought 3 new woods at Bird Hills, an' the service I had from John was excellent. As well as findin' me the right shaft strength for my game, he gave me some help to improve my swing, an' I left feelin' very pleased with my purchase.

I recently went for a fitting at American

I recently went for a fitting at American Golf Ingleby Berwick. Richard was realy knowlegable and helped me find the right club for me, thinking about my age, fitness, and ability. It was a good session with lots of useful info.

I wuz a bit scared cuz of

I wuz a bit scared cuz of the reviews of some users. I bought a Nikon coolshot 40 with a good promotion and it arrived much sooner than I expected.

I bought some gloves and balls for £120.

I bought some gloves and balls for £120. It took two days to get an order confirmation, and then the items never arrived. Evri, the delivery company, didn't even try to deliver for three days, which isn't AG's fault. But after that, the customer service was bad. They said the parcel would be returned to them, and then they'd give me a refund, which might take up to ten days. I understand if they need to check returned items, but I never got the parcel, and Evri confirmed it was being sent back. I called again to ask for the refund, and eventually, they did it, but I still haven't got the money. I didn't even get a refund invoice, so I doubt they've even processed it. Not good from them.

I bought 2 golf bags from American Golf.

I bought 2 golf bags from American Golf. They didnt arrive, then I got an email saying they wont be sent and my money will be taken and returned in 3 to 5 days. Its been almost 2 weeks since the money was taken, and I still dont have it back, even after reaching out to them.

Ordered a set of irons online and chose store pickup in 2 hours.

Ordered a set of irons online and chose store pickup in 2 hours. When I got there, they had the irons but refused to give them to me. They said I had to wait for them to be delivered to the store, even though they were right there. I was very annoyed.

Don't recommend unless in shop.

Don't recommend unless in shop. Trusted big firm. Bad journey start to end. Delayed deliveries (4 days). Bad help (lies, no callbacks, nobody owning a problem). Never had a worse time. Many better options out there.

After placing an order with this company

After placing an order with this company, I quickly got an email saying the item was out of stock, and my order was cancelled. I made a new selection of the same value and placed the order, thinking no money would be taken from me since the first order was cancelled so fast. I saw both transactions in my pending account, assuming the second one would disappear because why would it be processed? But checking today, both payments have been taken! I chatted with Matthew at American Golf, and he was not helpful. He didn't take responsibility for their system being faulty. The website shouldn't let you order something that's not in stock, which it obviously knew because the cancellation email came so quick. I was told that their terms and conditions stated I would be charged at the time of purchase and would receive a refund in about 5 working days. That would be fine if I had actually received the item or changed my mind, but not when the system has such a clear mistake. Now I'm out of money until next week, and while I can manage it, many others might struggle, especially with the cost of living crisis. I won’t be a repeat customer because of the poor system, lack of responsibility from the company, and the bad customer service, which basically made it feel like this was all my fault (though Matthew didn't say it directly, it was definitely implied).

Another online disappointment.

Another online disappointment. After my previous ordeal with online shopping at American Golf, I should have learned my lesson. Yet, I decided to give them another try... what a mistake. I was expecting my new driver to arrive this week after placing my order on March 8th, 2024. However, today, March 13th, 2024, I received an email informing me that my order has been canceled. I'm extremely frustrated once again. This is by far the worst online retailer I've ever dealt with. It's baffling how such a simple task can be mishandled. It seems like American Golf excels at this, judging by other reviews I've read. I find it hard to believe that these mistakes are accidental; it seems like it's part of their standard procedure. I won't be giving them another chance.

The online service has been disappointing

The online service has been disappointing. Two recent orders resulted in returns due to either subpar quality or ill-fitting items. Both times, they initially refunded less than the original charges, rectifying the issue only when confronted with a dispute. Their return process lacks integrity, making it unlikely for me to consider using them again.

Wish I’d seen other reviews!

Wish I’d seen other reviews! Order couldn't be finished. One piece showed up on time, another part was canceled since it’s out of stock (but somehow still for sale online), and the last item was held back by a week. Customer service isn’t there, they just blame the old owners... How is this place still working?

When you order something online keep in mind

When you order something online keep in mind that you will have to pay for return shipping. None of the other online stores I shop at do this.