Reviews Summary has a 2.0 - star rating from 4 reviews, indicating a low level of customer satisfaction!

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Rating (1.0)

About company

American Golf, the largest golf retailer in Europe, is the go-to destination for the latest golf clubs and equipment. With an expansive range of top brands, they offer substantial savings on premium golf gear. Boasting numerous stores across the UK and Ireland, American Golf provides convenient access for enthusiasts seeking quality equipment. Additionally, customers benefit from free delivery within the UK, enhancing the overall shopping experience. Whether in search of cutting-edge clubs or essential golf accessories, American Golf stands as a reliable and accessible resource for golfers of all levels.

Key Details:

  • Location: The company is headquartered in Warrington, United Kingdom.
  • Founders: was founded by Howard Bilton, Robert Bilton.
  • Foundation Date: The company was established in the year 1986.

Customer reviews

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I wuz a bit scared cuz of
by José

I wuz a bit scared cuz of the reviews of some users. I bought a Nikon coolshot 40 with a good promotion and it arrived much sooner than I expected.

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I bought some gloves and balls for £120.
by Shaun

I bought some gloves and balls for £120. It took two days to get an order confirmation, and then the items never arrived. Evri, the delivery company, didn't even try to deliver for three days, which isn't AG's fault. But after that, the customer service was bad. They said the parcel would be returned to them, and then they'd give me a refund, which might take up to ten days. I understand if they need to check returned items, but I never got the parcel, and Evri confirmed it was being sent back. I called again to ask for the refund, and eventually, they did it, but I still haven't got the money. I didn't even get a refund invoice, so I doubt they've even processed it. Not good from them.

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Another online disappointment.
by Brian

Another online disappointment. After my previous ordeal with online shopping at American Golf, I should have learned my lesson. Yet, I decided to give them another try... what a mistake. I was expecting my new driver to arrive this week after placing my order on March 8th, 2024. However, today, March 13th, 2024, I received an email informing me that my order has been canceled. I'm extremely frustrated once again. This is by far the worst online retailer I've ever dealt with. It's baffling how such a simple task can be mishandled. It seems like American Golf excels at this, judging by other reviews I've read. I find it hard to believe that these mistakes are accidental; it seems like it's part of their standard procedure. I won't be giving them another chance.

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The online service has been disappointing
by Susan

The online service has been disappointing. Two recent orders resulted in returns due to either subpar quality or ill-fitting items. Both times, they initially refunded less than the original charges, rectifying the issue only when confronted with a dispute. Their return process lacks integrity, making it unlikely for me to consider using them again.

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