AelfricEden.com Reviews - 126

I ordered a few items

I ordered a few items from this store and they were seriously awesome! The quality really impressed me. I had to swap one for a different size and let me tell you, customer service was on point. They helped me out fast and were super friendly. It was such a smooth process. I’m definitely going to buy from them again!

Definitely worth it

I recently bought from Aelfric Eden, and wow, the customer service was something else. Seraphine was quick to respond and had my tracking number ready in no time. It's nice when you don’t have to wait ages for info like that. Makes the whole process smoother. I’m definitely sticking with Aelfric Eden for future buys.

Thanks a lot, Brian!

Ordered a sweatshirt for my daughter, but it ended up at the wrong place. Reached out to Aelfric Eden and got Brian on the line. Brian was super quick and helpful, he sorted everything out in no time. Now a new sweatshirt is on its way to my daughter, thanks to Brian. Really appreciate his help. Thanks a lot, Brian!

I had a great experience

I had a great experience with their customer service. They fixed my issue and handled the return all within 6 hours. Super friendly too! My daughter and niece are obsessed with their new hoodies. Now I’m thinking of getting one for myself! Definitely planning to pick up more for holiday presents. Thanks a bunch! ❤️

I wanted to buy something,

I wanted to buy something, but it was sold out. Customer Care reached out with different options. Picked a substitute, sent my request. Then Brian got back to me super quick with all the details and what to expect next. Really appreciate the great service. Can’t wait to get my order!

I had a problem when

I had a problem when some items got lost during shipping. I reached out to customer service and they got back to me super fast. They helped me sort everything out with barely any hassle. Honestly, I'm really impressed with how they handled it. And the products? They're fantastic too.

Had to return a couple

Had to return a couple things, and their support team was just amazing. They answered all my questions, and helped me out exactly where I was stuck. Super friendly and patient too. Honestly, I'd recommend them to anyone. Their products are top-notch as well, so it's a win-win.

Thanks for the help!

Hey there, I had a bit of a mix-up at first with the whole “make up the difference” thing. It was kinda confusing. I followed the instructions, but then I saw a new charge on my credit card for the discount on my exchange. I mean, how would you know the new half-price discount without knowing what I ordered? Anyway, after a bit of back and forth, everything got sorted out. Now, I'm happy with how it turned out. The kids absolutely love their new hoodies, and I’m really pleased with the final result. Thanks for the help!

I recently had an issue

I recently had an issue with a product and reached out for help. The customer service was fantastic! They got back to me really fast and were super helpful with solving the problem. Even though it’s a bummer that returning the item isn’t a good idea because of the expensive shipping, they came up with other ways to help me out. I felt like they truly cared about making things right. It's rare to find such dedicated support these days. Overall, I'm really happy with how they handled everything.

I was so excited

I was so excited when I ordered these shoes, and when they finally arrived, they were incredible. But wow, the shipping was a nightmare. It took an entire month because the shipping company was just terrible. They even sent my shoes to the wrong address! I had to keep going back and forth between the shoe company and the shipping company to sort it out. Honestly, it was such a hassle. Unless they switch to a better delivery service, I’m not ordering from them again. The shoes are great, but the shipping experience just ruined it for me.

I ordered some clothes online

I ordered some clothes online and the shipping was a nightmare. No updates, nothing. After almost two weeks, I suddenly remembered my package. Guess what? It was delivered to the wrong house and no one bothered to inform me. I found out it had been at my neighbor's for a week, and now they won't return it. Aelfric Eden did offer to help, but this is the third time this sort of mess has happened. It's so frustrating and makes me wary of ordering from them again. The whole experience was just really disappointing.

I got this email on

I got this email on December 28th saying my package can't be tracked yet. Fast forward three weeks, they tell me it was undeliverable on December 26. Now, I have to deal with the shipping company myself. It's funny, because the "Happiness Team" was the one to break this news to me. The company did say they will resend the product, so fingers crossed it gets here this time. If it does, I’ll update this review and hopefully have better things to say.

I bought these Leopard print

I bought these Leopard print Shorts Dungarees and some full-length ones back in February. The plan was simple: long ones for chilly days, shorts for when the sun decides to show up. Living in the UK, it wasn't until late April that I could wear the shorts. The long dungarees were fine, so I didn't think much of the shorts and tucked them away until it got warmer. When the time finally came to wear them, disaster struck. After just one day, the stitching between the bib and bottom came apart, leaving a huge hole. I reached out with photos, but they said since it’s been over 30 days, all I get is a $15 voucher. I find their logic completely baffling. Won't be buying from them again; the quality and service were a letdown.

My daughter got two sweatshirts,

My daughter got two sweatshirts, but one was way too big. Tried to exchange it for a smaller size, but the return process was a nightmare. Their return options were super confusing, and after weeks of calling and leaving messages, still no response. What’s worse, their website didn't mention anything about returns being on the buyer, and we checked before she used her own money to buy them. Frustrated and disappointed, we’re stuck with a sweatshirt that doesn’t fit and no way to get our money back. This whole experience has been so annoying. Wouldn’t recommend this hassle to anyone.

I was browsing Aelfric Eden's

I was browsing Aelfric Eden's site, everything was in AUD. I double-checked the prices, all good. But when I added an item to my cart, bam, it switched to USD. The USD symbol was tiny, so I didn't notice. I thought I was spending $46, but it ended up being $74! I know I should've paid more attention, but it feels like they did this on purpose. It's kinda sneaky and unfair. Now I gotta work extra hours to cover the difference. Honestly, this experience left me feeling pretty frustrated and cheated.

I can't believe the hassle

I can't believe the hassle I'm dealing with over some sweatshirts! I bought three from your site as Christmas gifts for my daughter and niece, but they were too big. So, I sent two back to exchange for smaller sizes, paid for return shipping, and your facility got them on January 8th. I even included paid shipping for the return trip. But here we are, and still no word! I've called three times, left messages, and nada. Emailed too, and Donna from the "Happiness Team" said I'd hear from the "returns team" soon. Then she said they were at training. Now she claims they'll respond by Wednesday. Meanwhile, I feel like I've lost the sweatshirts, the money, and the extra $25 for shipping. And my daughter and niece are really disappointed. This is beyond frustrating! I wouldn't recommend your company to anyone!

Bought a sweater in early

Bought a sweater in early December and paid extra for expedited shipping to get it before Christmas. Well, it's December 29 and still no sign of it. Should’ve been here in 7-10 days but it's stuck somewhere in transit from China. I've got no updates, and the customer service is useless, feels like talking to a robot. They keep thanking me for my patience, but seriously, I'm out of patience! Tried to get a refund for the expedited shipping cost, but no luck there either. It’s either a scam or they’re just terrible at this. Really frustrating, no Christmas gift for my kid because of this. Not worth the $60+ for a mediocre sweater. Won't be buying from them again, and neither should you.

Ordered a shirt for my

Ordered a shirt for my daughter’s birthday ages ago, thinking it’d arrive in time. They said it would take 10-15 days after shipping, but here we are, a month later, and it's still sitting in their facility. I got a tracking number, but it’s like the package decided to take a vacation or something. Reached out to customer service, and they said it was stuck in customs. But honestly, it looks like it never even left their place. Asked them to sort it out, maybe send a replacement quickly, but nope. They just sent another one the same slow way. Now, my daughter’s birthday is long gone, and I’m super frustrated. Not going to order from them again.

I really hate to write

I really hate to write this, but here it goes. I placed an order on December 3rd, hoping it would arrive in time for Christmas for my daughter. It's now almost the end of the month, and it still hasn't shipped. I've emailed the company twice and got the same generic response both times. This was my first time ordering from them, and it might be the last. They have such adorable clothes, so it's really disappointing. They mentioned bad weather and holiday delays, and that the package is in transit. I get that things happen, but I expected better communication and service. Now, I’m just anxiously waiting and hoping it gets here soon.

Ordered a sweatshirt for my

Ordered a sweatshirt for my daughter during their holiday sale at the end of November. It finally arrived on December 12th, which was cutting it close, but our party wasn't until January 7th, so no big deal. She wore it the next week and noticed a small hole. Tried to get a replacement, but they said no because it was past their 30-day policy. Kinda frustrating since it was exactly 30 days when I emailed them, and most places give extra time for holiday returns. Also, their customer service is a joke. The 1-800 number just tells you to email them because of "high call volumes." Total hassle. Won't be buying from them again.

Honestly, I think I got scammed

I ordered this thing and it took forever to arrive. When it finally got "delivered", it wasn't even to my address! The delivery address kept changing and at one point, some Canadian company called UniUni had it. I contacted Alefric Eden through multiple emails and they eventually offered to send me another package, but only if I paid for shipping. They sent me a link that looked like it was for donating to their brand. The link was titled "make up the difference" with different dollar amounts to choose from. I can't share the link here because of guidelines, but it felt really sketchy. Honestly, I think I got scammed.

Bought two adorable sweatshirts for

Bought two adorable sweatshirts for Christmas, but my excitement quickly turned into disappointment. Wore the gray Stellaris for a few hours, just doing errands, and when I got home, noticed a small hole in the shoulder. Didn’t catch it on anything – literally just walking around. Reached out to customer service, hoping they’d help. Instead, they offered me $15 to spend on their site or $10 for a seamstress. Seriously? For the price of these sweatshirts, I expected better. Super bummed because I was so excited to wear them. Their response felt like a joke. They need to step up their game and show some integrity.

I ordered an item online

I ordered an item online, and after waiting for what felt like ages, I finally decided to check in. Turns out, the item was out of stock the whole time! They just kept me waiting without a word. I mean, was I supposed to just sit back and wait forever? It was pretty frustrating. When I reached out, they told me to choose something else instead. Honestly, I expected at least a discount or a refund option, but nope, nothing. It felt like they didn’t value my time or money. Not the best experience, and I’m definitely reconsidering if I'll shop there again. They really need to step up their communication game.

I once ordered from Aelfric

I once ordered from Aelfric Eden and it was a mess. Sent a package back to the address they gave in Poland, but somehow UPS couldn't deliver it even though I double-checked everything. Tried reaching out to Aelfric Eden multiple times, hoping they'd sort it out. They said they would, but nothing changed. Now, the package is on its way back to me, leaving me without my refund and stuck with extra charges. Customer service was slow and seemed uninterested in fixing the issue. I'm beyond frustrated and definitely won't shop there again. Can't really recommend them to anyone, honestly.

Ordered a fleece and jeans,

Ordered a fleece and jeans, package came in like two weeks. The fleece? Not bad, kept that. But the jeans? Total disaster. They were supposed to be a regular fit, but I could’ve fit another person in there. Way too baggy and had this awful musty smell. Tried to return them, and it was a nightmare. Had to email four times because they kept pushing for a partial refund instead of taking them back. Finally got to the return process, but they sent me to this sketchy site where I had to upload photos and pay for shipping. Thought the brand was cool, but this felt pretty scammy to me.

Ordered something from this company,

Ordered something from this company, and they said they'd ship it through Piggyship. Supposedly, Piggyship came to my house, but they didn’t leave the package. They claim no one was home, but we have a door cam, and nobody showed up. Now, I can’t find my package, and I'm trying to get a refund. No response yet. Contacted the BBB, and it turns out Piggyship has terrible reviews and isn’t BBB accredited. They don’t use FedEx or UPS, which seems more reliable. Be careful ordering from this company. It’s easy to fake good reviews, even from their own employees.

Wow, dealing with their customer

Wow, dealing with their customer support was a nightmare. It took forever for them to get back to me, and when they finally did, it felt like a robot was responding. They didn’t even try to understand my issue. All I got was a generic reply suggesting I buy another set of clothes at half price, but no real help on how to return the ones I already had. It was super frustrating and honestly, it felt like they didn’t care at all. If they can’t even bother to give clear instructions or personalized support, I don’t think I’ll be shopping there again.

Bought a sweater for my

Bought a sweater for my son's birthday and paid for expedited shipping, hoping it'd get here on time. Well, it showed up 11 days later through regular USPS mail. When I reached out to complain, the customer service just didn't care. They even argued it arrived within ten business days because they counted from the shipping date, not the order date. But if you count from when I ordered, it was definitely more than ten days. How is that expedited shipping? They clearly don't understand customer service. Definitely won't be shopping there again.

I ordered a sweatshirt and

I ordered a sweatshirt and it arrived with a stain. When I contacted the company for a replacement, they completely ignored me and refused to help out. It was super frustrating. To make things worse, I posted about it on Instagram to warn others, and they blocked me! Seriously, how shady is that? They’re definitely not trustworthy. Plus, I found out later that you can get similar designs way cheaper on Amazon. I’ve got pics and everything to back this up. Avoid this company if you don't wanna deal with scams and poor customer service.

Avoid this company

I ordered a Christmas gift, and it never showed up. It’s been over two months now, and I'm still getting the runaround about a refund. The customer service is terrible. They keep lying and ignoring my previous emails. It’s like they have no intention of giving my money back. Every time I contact them, I get a different story. It’s so frustrating and disappointing. I just wanted a simple refund, but instead, I’m stuck in this endless loop of excuses. Seriously, avoid this company if you actually want to receive what you paid for.