Reviews Summary

Abercrombie & Fitch has a 1.5 - star rating from 2 reviews, indicating a low level of customer satisfaction!

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Rating (1.0)

About company

Abercrombie & Fitch is the premier source for effortless American style. They create enduring fashion that evolves to outfit you for today’s adventures. Retaining their original pioneering spirit, A&F continues to inspire with timeless designs. The brand focuses on making clothes that come to life through the wearer's unique expression. Abercrombie & Fitch is dedicated to providing high-quality, stylish apparel for modern living.

Key Details:

  • Location: The company is headquartered in New Albany, Ohio, United States.
  • Founders: Abercrombie & Fitch was founded by David Abercrombie, Ezra Fitch.
  • Foundation Date: The company was established in the year 1892.

Customer reviews

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(1.0)
Abercrombie charged me 400 USD too much
by Notyour

Abercrombie charged me 400 USD too much, and when I pointed this out, the customer service agent was quite sympathetic. However, even though they admitted it was their fault, they couldn’t issue a refund because it was beyond their rules, and there was no higher authority to appeal to. Avoid them, as you won’t get any assistance if things go awry; customer service is helpless in these situations.

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(2.0)
I ordered 2 products, but they never arrived.
by Anonymous

I ordered 2 products, but they never arrived. I reached out to customer service and they promised to look into it. When I called again, they had no record of my previous call and the items were out of stock. The agent said there was nothing they could do. Very poor customer service. I was pleased to rediscover Abercrombie after a long time, but now I’ll be looking elsewhere.

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