I always feel secure using this site.
I always feel secure using this site. I've been a customer for a long time. You can always reach customer service, and they actually have a phone line with real people who are helpful. After dealing with Cettire recently, where there’s no phone and no replies to emails, I can honestly say I'm not just trying to hype up Flannels. Their packaging could be a bit more careful, but if there's an issue, they sort it out quickly. Flannels, Browns, and Net Porter are the only sites I trust. Communication after placing an order is great, and delivery is spot on. Returns cost £5, which I think is fair, and you get updates about your return. Safety is crucial online, and I feel confident with this site. I've gotten some amazing items, and a few not so great ones, but there’s no hassle with refunds, and it’s always fast. Also, with the new ownership from Frazer (Sports Direct), I feel like they have proper cybersecurity in place. I've been a victim of cybercrime before, so this is very important to me, and now I trust them completely. So, it’s up to you to decide for yourselves about Flannels, but for me, it’s clear—I will keep ordering.
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