Driveway.com Reviews - 260

Richard delivered the SUV on time and

Richard delivered the SUV on time and provided a thorough explanation of its features. However, the overall purchase and finance process lacked seamless coordination. Expressing concerns about the car's history, Miguel at All American Chevrolet proved most knowledgeable. The SUV's delivery took longer than expected, and communication regarding a broken mirror during transit was unclear. Cheyenne, the concierge, was patient but lacked complete details. Dawn in finance was helpful, yet questions remain about temporary title and plates for Michigan. Despite uncertainties, the car arrived in excellent condition, and I'm pleased with it.

Driveway has not delivered

Driveway has not delivered on its promise for registration and plates. On Sept 13th, I received a message from Driveway stating that "the ETA for the plates is 4-5 weeks as of 9/12/2023." On Oct 20th, I was told that I "should be receiving your plates and registration by next week sometime!" On Nov 2, another message from Driveway mentioned that "the ETA provided was 4-5 weeks for plates and registration." My temporary tags are expiring on Nov 21st, and I can't renew them anymore (max 3 months). I've informed Driveway that I need the plates urgently, and they've had 3 months to handle this. Now they are not responding, and after Nov 21st, I'll have a car that I can't drive. Driveway promised to refund my temporary tag fees, but they have only refunded 1 out of 3. To qualify for the used electric car vehicle tax credit, the dealer must submit a form to the purchaser and the IRS at the time of the sale. I've asked Driveway multiple times to send me this information, but they still haven't. This amounts to $4,000, which is not a small sum.

I recently bought a 2019 Toyota Sienna from Driveway

I recently bought a 2019 Toyota Sienna from Driveway, and Dominique helped me the whole time. He was very kind and helped me at every step. He explained everything clearly so I knew what to do, which made the process easy and without any stress. Dominique always answered my questions quickly and worked hard to make sure all went well. His polite manner, friendliness, and good communication made getting a car simpler than I thought. I really value his help and support!

So, there were some problems with the car after

So, there were some problems with the car after I got it, and I contacted customer service. Kasandra from the post-delivery customer satisfaction department answered my call. She's a nice lady who always responds quickly with patience and respect. I sent her the diagnostic, and then she sent me a refund check very quickly through UPS overnight. So, even though the car had some small issues that took extra energy, overall, it was a pretty good purchase experience.

The whole process was smooth and easy.

The whole process was smooth and easy. I got exactly what was promised. Whenever I had questions, whoever I contacted responded quickly with the information I needed. Getting a good deal for the car was great, but their quick replies were almost as good. Also, they use the latest banking method RTP (real-time payments), so I received my payment the same day they picked up the car. That was pretty cool!

I worked with Savanna and Nikki mainly

I worked with Savanna and Nikki mainly, and they were good, along with the rest of the team. I'm happy with my van and the overall process. Buying a car can be tricky no matter how you go about it, but if there are any minor issues, Driveway's team does their best to make it an okay experience. I'm still waiting for my plates, but I expect they'll arrive soon since it involves the DMV after all...

This was the best car buying experience ever.

This was the best car buying experience ever. Each representative was helpful from start to finish. Rayne helped me secure the vehicle; she was easy to speak with. Wally handled all the paperwork, which was an easy process. Cheyenne was prompt with scheduling the delivery. I was excited when my vehicle was dropped off. The delivery by Donte went smooth, and he addressed my concerns.

The whole process felt really clear and smooth for me.

The whole process felt really clear and smooth for me. I was updated at every stage about what was going on and what would happen next. Murad Ladak was very helpful in answering all my questions, putting in extra hours to get everything done, even on the weekend, and was just a very kind person overall. I really apprecate the support I got. Plus, my new car is really nice too!

Shoutout to the Driveway

Shoutout to the Driveway team for making our experience a smooth ride! Soon after our van was delivered, we hit a bump with some unexpected mechanical issues. But Jake from their customer service crew came to the rescue. He was a real star, keeping us in the loop throughout the entire repair process. It was a breeze to reach him, and he was lightning-fast with his responses.

Amanda at Driveway was great!

She was nice, simple, and really wanted to help me. Even when I bought a car with cash while she was gone for the holiday, she checked in right after, congratulated me, and made sure my down payment got refunded with no problems. I really liked her attitude and patience. I will for sure return to Driveway only if Amanda is the person helping me. Strongly recommend!

I recently sold my 2014 white Volkswagen

I recently sold my 2014 white Volkswagen Passat through Driveway. Tyler assisted me with everything. He provides great customer service (fast replies, friendly, smart). If you're looking to sell a car, I highly suggest using Driveway. Just ask for Tyler! I received a better price than at CarMax (Sterling, VA).

I liked my experience.

Everyone at Driveway was responsive and nice. They gave me a contact for each step and were always available by phone or text during their work hours, which they had clearly stated initially. I got the exact new car I wanted that wasn’t available nearby. I was very satisfied with the whole experience.

Overall a fine experience.

Overall a fine experience. Taylor was great at clarifying the process and was quick, detailed, helpful, and polite. Price was higher than I expected but you can’t beat the ease. Including them coming out and taking it away! Taylor made it all work!

Even though the reason for my call was difficult (fraud)

Even though the reason for my call was difficult (fraud), Monica made it a lot better and I ended up enjoying our time together. She even got me to laugh! Nice touch. Really positive experience. Everything was resolved well. True professional.

The ordeal went smoothly - folks picking

The ordeal went smoothly - folks picking up my car were awesome. Their bid topped Carvana's by $500. Money was in my account within 10 mins of confirmation. Just waiting for the lien payoff. I'd use them again.

The folks I've dealt with.

The folks I've dealt with. We've bought many cars with Lithia before and Driveway's linked with them. Weeda Rasul, our contract expert, was really great. She helped out all the way and was always available.

This is my second time purchasing from them

This is my second time purchasing from them and their customer service is really good. Marco helped me find a lower rate on my loan and I would surely suggest them to others.

Driveway made everything so simple.

Driveway made everything so simple. I would do it again. I got the price I wanted. Money direct deposited in my bank. Super easy. Great group of people who I dealed with.

Jennifer arrived and handled everything very smoothly.

Jennifer arrived and handled everything very smoothly. She acted professional, and I would surely suggest Driveway to anyone wanting to sell their car. I’ll come back!

Really nice and simple experiance because of the team at Driveway.

Really nice and simple experiance because of the team at Driveway. They got back fast and made everything simple. Jake was super helpfull.

The process was easy.

The process was easy. The people were friendly and knew a lot. The guy who got my car was real professional and gave all info needed.

This was a good experience in buying a truck

This was a good experience in buying a truck, I may choose them again when I need one. The driver Cory was kind and helpfull.

Marco was really nice to work with.

Marco was really nice to work with. He kept things running well. I will surely look for him again when we buy our next car.

Driveway is a great place to sell your car.

Driveway is a great place to sell your car. I have sold several cars to them and it’s simple, quick, and very professional.

I was about to give this

I was about to give this review a full five stars, but then Driveway went and sent the check for my payoff to the wrong bank. It actually had me thinking about giving them even fewer stars – a real hassle, you know? My lender was blowing up my phone about payments for a truck I didn't even have anymore. But, I gotta hand it to Chris Savage in customer service. This guy was a real hero. He jumped into action, making calls and sending emails to my lender pronto. He even got on the phone with my lender to explain that it was Driveway's mistake and the funds would be there ASAP. Chris seriously restored my faith in Driveway, and I'd consider using them again in the future. So, thanks again, Chris!

The support team was quick to respond in all aspects

The support team was quick to respond in all aspects, and everything was done on time. Yet, the state of the car upon delivery was not what I hoped for. It appeared to be not properly cleaned before arrival (I found two dead flies on the back dash, and dirt where a magnet had been from the last owner), there was barely a quarter tank of gas when it arrived, and there were no screws to attach the license plate.

Pros: The staff were friendly and easy to deal with.

Pros: The staff were friendly and easy to deal with. They gave me a fair price for my old car, which saved me the hassle of dealing with buyers myself. Plus, they came to my house to pick it up. Cons: Sending in the title and signing the power of attorney before getting the payment was a bit hard for me. Overall, I’d work with them again in the future.

All went smoothly apart from a small

All went smoothly apart from a small typo in the address on the first batch of documents they sent overnight. They promptly sent replacements, which I received, notarized again, and sent back. Having someone double-check those important documents before sending them out would prevent such issues and delays. Overall, it was a positive experience.

Everything was great 'xcept that it took a real

Everything was great 'xcept that it took a real long time from start to finish. If you have a lean on your title, even if the car is paid off, it's a huge pain 'cause they request a title lean release that has to be notarized by the company you bought your car through. Waited about 5 weeks before they came and picked up my car.

Patrick from Driveway did a great job

Patrick from Driveway did a great job handling our needs. Shortly after buying a battery, it died within 10 days. Patrick covered the cost of a new one for us. Driveway manages everything efficiently. The only issue we faced was with the local dealership transferring information from Driveway to their system.