BBQ-authority.com Reviews - 106

I ordered a BBQ grill

I ordered a BBQ grill from BBQ Authority and it was such a smooth experience. Prices were great and they even offered free shipping, which was a nice bonus. I didn't have any trouble replacing items in my cart, and when I called to ask about extra discounts, the customer service was super helpful and friendly. It's awesome to support a veteran-owned business, and they really made the whole process easy. Plus, the shipping was quick with FedEx Freight. I'm definitely going to tell my friends about BBQ Authority if they're looking for new grilling gear.

I ordered something and it

I ordered something and it got lost in the mail, which was a bummer. Called up customer service and spoke with Michelle. She was super helpful, sorted out a replacement for me right away. Loved the product so much that I went ahead and ordered another one. To my surprise, Michelle actually called me to confirm if I really wanted another one or if it was a mistake. Now, that's some next-level customer service. Honestly, you don't see that kind of care often. BBQ Authority has definitely won me over. Will be back for all my BBQ stuff, no doubt about it.

Definitely recommend giving them a shot

I recently ordered a pretty large item and was a bit worried about the shipping. I mean, shipping something huge across the country? That’s asking for trouble, right? But these guys totally nailed it. The package arrived super fast and the packing job was top-notch. No damage at all, everything was in perfect condition. Honestly, I was so relieved and impressed that I ended up placing another order right away. It's rare to find such reliable service these days. Definitely recommend giving them a shot if you need something shipped without the stress.

I went to the store

I went to the store looking for a grill and ended up having an unexpectedly great experience. The staff were super helpful and gave me a fantastic discount, which convinced me to finally buy it. I had a lot of questions and they were really communicative and responsive the entire time. It felt like they genuinely cared about making sure I was happy with my purchase. Overall, it was just a really smooth and pleasant experience, something you don’t always get these days. Definitely recommend checking them out if you need a grill or anything else!

What a rollercoaster!

Man, what a rollercoaster! Ordered the Primo xl-400 for our Christmas feast, but it arrived smashed to bits. I thought our holiday plans were ruined. But BBQ Authority stepped up big time. Their team was super helpful and got a replacement to me within a week. Just in time for Christmas! The new grill worked perfectly, and the family couldn't stop raving about the delicious food. BBQ Authority really saved our holiday, and I can't thank them enough. Seriously, if you're thinking of getting a grill, these guys are the best. Highly recommended!

I decided to give BBQ

I decided to give BBQ Authority a shot for my new grill, and wow, they really impressed me! The shipping was quick and didn't cost a thing, even though the grill came on a big pallet. Everything was packed perfectly, no missing parts or anything. They even threw in a cool free gift, which was a nice surprise. Plus, there was a handwritten Thank You note that made it feel really personal. I’m definitely going back for more and can't wait to tell my friends and family about this awesome experience. BBQ Authority, you’ve got a new fan!

BBQ Authority has become my

BBQ Authority has become my favorite spot for all things grilling. It’s impressive how they outshine my local hardware store, which I’ve been loyal to for years. Their selection is top-notch, and the prices are pretty reasonable. I was surprised at how quickly my order arrived – just three days! Shopping online usually means waiting forever, but not with these guys. Now, whenever I need BBQ supplies, I head straight to their site. Their service really makes a difference, too. If you’re into grilling, you’ve got to check them out.

It’s worth it, trust me

I stumbled across this gem of a company and, honestly, it was a pleasant surprise. Their prices are super competitive, and when I had a question, a real person picked up the phone—none of that automated nonsense. The shipping was quick, and everything arrived without a hitch. Plus, they don’t charge sales tax, and the shipping's free, which is just icing on the cake. It’s rare to find a place that ticks all the boxes like this. If you’re on the fence, just give them a call and see what they can offer. It’s worth it, trust me.

Ever since I stumbled upon

Ever since I stumbled upon this company, it’s been just top-notch all the way. The service? Fantastic. The prices? Can't beat 'em. The products? Always high quality. As someone who works in retail, I get how tricky customer service can be, but these folks nail it every time. Plus, they go the extra mile and throw in a little gift here and there, which is super cool. I’ve been spreading the word to everyone I know and even my customers at work. Seriously, don't ever change, you guys rock!

I'll definitely be ordering from them again

I recently got my delivery of Whitefords from BBQ Authority and it was awesome! The bottles were carefully wrapped and packaged, which really impressed me. I was a bit worried about ordering online, but this experience has totally changed my mind. Everything arrived in perfect condition. The delivery was also super smooth, no issues at all. Honestly, I'm thrilled with how it all turned out. Big thanks to BBQ Authority for such great service! I'll definitely be ordering from them again.

I ordered a BBQ grill

I ordered a BBQ grill from BBQ Authority and was super impressed that it shipped the same day. When it arrived, I noticed some damage from shipping. I contacted them right away, and they were on it instantly. They called me back and said a new unit was already on its way. Just got the replacement and it's perfect, no issues at all. Their products are great, but their customer service is even better. Totally recommend them for anyone looking for quality and excellent service.

This is the place to go!

Just ordered my new Napoleon BBQ from this veteran-owned company and couldn't be happier! They have a discount for first-time buyers, which is awesome, plus you don’t have to worry about state tax. Their inventory is super up-to-date with the latest 2025 Napoleon BBQ designs, which I couldn’t find anywhere else, not even the big stores. Seriously, the deal I got here is unbeatable. If you're in the market for a new grill, this is the place to go!

Really happy with the speed and service

I recently ordered an oven from BBQ Authority, and I was pleasantly surprised by the quick delivery. They kept all their promises—free shipping and no sales tax. When the package arrived, the box had some damage, but I’m hoping the oven itself is fine. Planning to test it out this weekend, fingers crossed. I think the damage might be from the carrier, so I’m not blaming BBQ Authority for that. Overall, really happy with the speed and service.

I just gotta share how

I just gotta share how awesome BBQ Authority is! We’ve been getting our BBQ supplies from them for ages. Their website is super simple to use, and orders always arrive faster than expected. Prices are always reasonable too. Last time, they threw in a handwritten thank you card with our order, and honestly, it made my day. It's clear they genuinely appreciate their customers. Love supporting businesses like this. Can't recommend them enough!

Stumbled upon an amazing deal

Stumbled upon an amazing deal for a Napoleon Prestige 665 grill. After checking around, no one else could beat the price, especially with the free cover included. Ordering was a breeze, and the grill showed up right on schedule. Unexpected bonus? They threw in some free BBQ rubs with my order. The packaging was solid, and the grill arrived in perfect condition. BBQ Authority really impressed me, definitely planning to shop with them again.

I had a great experience

I had a great experience with this company! They let me know right away when the product was back in stock, which was super helpful. Then, they sent another notification when my order shipped, so I was always in the loop. The best part was the little personal note they included in the package—it really made me feel valued as a customer. Small touches like that make a huge difference. I’m definitely planning on shopping with them again.

I'm really happy

Got my grill from BBQ Authority and it was a great experience. It came on this super well-packed pallet, so no scratches or dents at all. They even included a personal note and some BBQ sauces, which was a really nice surprise. You can tell they care about their customers. I'm really happy with my purchase and would totally suggest checking them out if you're in the market for a grill. They really know how to make you feel valued.

impressed quality

I recently got a BBQ grill from BBQ Authority and the experience was pretty smooth. They had a detailed description that really helped me confirm it was exactly what I wanted. The price was fair compared to other places I checked. Plus, the shipping was super quick—no waiting around for ages. Overall, I’m pretty impressed and will definitely buy from them again. If you're looking for BBQ gear, I'd say give them a shot!

Ordered a Napoleon grill last

Ordered a Napoleon grill last weekend and it showed up just 5 days later. Was worried about shipping, but they kept me in the loop the whole time. Delivery was a breeze. The box looked perfect when it arrived, and the grill was packed so well, not a scratch on it. Setting it up was easier than I thought, too. BBQ Authority really nailed it with their service. Super happy with my new grill and the whole experience.

I decided to call in

I decided to call in my order, and let me tell ya, they were super friendly and helpful on the phone. My order arrived right on time, and the packaging was just fantastic. They even threw in some free seasoning and a handwritten thank you card, which was such a sweet touch. These folks really know how to make their customers happy. Honestly, you couldn't find better people to do business with. Thanks a ton!

I ordered a grill from BBQ

I recently ordered a grill from BBQ Authority and had a great experience. The website was super easy to use, and my order arrived quickly. The grill came well-packaged and in perfect condition. I was really touched by the handwritten "Thank you" card included in the box. Plus, they threw in a pack of grilling sauce, which was a nice surprise. So far, I'm really happy with my purchase from BBQ Authority.

I'm pretty happy

I recently grabbed some Big Green Egg accessories from BBQ Authority. Prices were decent, and shipping was super quick. Everything arrived just like they said, no surprises there. Plus, the packaging was solid, so nothing got damaged in transit. Honestly, it was a smooth shopping experience, and I'm pretty happy with the whole thing. If you're looking for BBQ gear, this place is worth checking out.

Ordered two bottles of hot

Ordered two bottles of hot sauce but they sent me the wrong size. I shot an email to their customer service, half expecting a long wait, but they got back to me super quick. They fixed the error immediately, which was a relief. The whole experience left me impressed – the customer service was top-notch, shipping was fast, and they were really on the ball. Definitely a good experience overall.

I called and someone picked

I called and someone picked up right away – a real person, not a machine, which was a nice surprise. The person on the other end was super helpful and took care of all my questions. I needed my Alfa 4 pizze order to be shipped later since I wouldn't be around to get it, and they sorted that out without any hassle. It was refreshing to have such a smooth experience. They really nailed it!

This Cayenne pepper hot sauce is a game changer

I gotta tell you, this Cayenne pepper hot sauce is a game changer! My husband can't get enough of it; he's already finished two regular bottles since Christmas. I figured, why not go big, right? So I ordered a gallon. Let me tell ya, shipping was quick. It’s pretty cool that the company is veteran owned, makes me feel good supporting them. Amy Nelson (Kelsey is my daughter-in-law)

After trying two other online

After trying two other online vendors with no luck, I finally gave BBQAuthority a shot. And wow, they really delivered! Not only did I get a great deal, but my order arrived exactly when they said it would. It was such a relief after my previous experiences. BBQAuthority really knows how to treat their customers right. I'm definitely sticking with them for my future BBQ needs.

I stumbled upon a great

I stumbled upon a great deal here and couldn't resist. The price was unbeatable, and the shipping was super fast. When the box showed up, it was in mint condition, no dents or anything. Assembly was a breeze and all the parts were there, nothing missing or broken. This experience was so smooth that I'm definitely coming back here next time I need anything for my grill.

Ordered my new Napoleon grill

Ordered my new Napoleon grill online with free shipping, and it all arrived right on time. I was pretty happy with how smooth everything went. Putting it together wasn't too bad, though I’d suggest checking out a video before diving in. The grill’s solid and cooks like a dream. I made a Standing Rib Roast for Christmas, and it turned out amazing!

Awesome

I gotta say, the Touch O' Cherry rub is just awesome on our spare ribs and even the brisket! And you know what? The Special Formula No. 4 Sweet Rub makes our smoked, baked potatoes taste so good. We are super happy with these products. Plus, the shipping is always quick and reliable, which is a big plus for us. This company totally gets it right.

Ordered my stuff and got

Ordered my stuff and got this nice email from Charlese, super detailed about everything. They kept me in the loop the entire time about shipping and delivery, which was cool. When the product finally arrived, it was in perfect condition. Honestly, the whole experience was smooth and pleasant. Definitely satisfied with how everything turned out.