BBQ-authority.com Reviews - 106

I'm a satisfied BBQ Authority

I'm a satisfied BBQ Authority customer with a 4-star rating. While I initially faced a delay and received only 2 out of 3 ordered products, their prompt customer service impressed me. I called to cancel the missing item, and they swiftly addressed my concern, earning my appreciation for their efficiency and responsiveness.

I ordered my grill on line

I ordered my grill on line on a Monday and recieved it on Friday. Unpaking was easy, aswell in puting it together. Thank you for your quick response.

I had quite the experience

I had quite the experience with BBQ Authority when I was on the hunt for a Napoleon grill. Initially, I tried ordering from another place, but they weren't upfront about their stock, and I ended up in a backorder mess. Frustrated, I turned to BBQ Authority, and they were awesome. They promptly answered all my questions and confirmed they had the grill I wanted. The price was right, and the shipping was fast. However, while unpacking, I discovered a damaged piece crucial for assembly. I contacted them, and they immediately coordinated with Napoleon for a replacement. Within a week, I had the new part and could finally set up my grill. BBQ Authority has definitely earned my trust for any future Napoleon purchases.

Definitely recommend

I recently got a delivery and gotta say, the communication was top-notch. The driver was super professional and polite, really cared about not messing up my driveway. He was cautious with the lift gate, which impressed me a lot. It's rare you find someone who actually thinks about the little details like that, right? I mean, the whole experience was smooth and easy, felt like they really valued my property. It’s not just about dropping off stuff, but how they do it. Felt like they were focused on making sure everything went well. Honestly, it’s service like this that makes me wanna stick with them for future deliveries. Definitely recommend if you want someone who cares about how they deliver your stuff!

I called BBQ Authority about

I called BBQ Authority about getting a Napoleon grill and some accessories, and wow, their customer service is top-notch! They answered all my questions and helped me pick the right stuff. The buying process was smooth as butter, which is always a plus. Now, the shipping took a bit longer than I expected, but honestly, it’s not a big deal when the overall experience was this good. You can tell this company really cares about their customers, unlike those huge retailers where you’re just another number. They even followed up with me, which was a nice touch. I don’t usually write reviews, but this time, I had to share how awesome they are! If you’re in the market for BBQ gear, definitely check them out.

Highly recommend - grill's a dream

Got myself the Napoleon 500 Prestige RSIB Grill from BBQ-Authority.com, and gotta say, the whole thing went smooth as butter. Living in another state meant no sales tax, so that's a win right there. Plus, they had this sweet discount on Napoleon grills, so I saved even more. And the cherry on top? They threw in some extra goodies with my purchase. The grill arrived in tip-top shape, packed really well. FedEx Freight dropped it off right in my garage—super convenient. The whole delivery process was a breeze, honestly. Now, about the grill—it's a beast, exactly what I wanted and more. Overall, super stoked with this buy. Customer service was on point, and the grill's a dream.

Whole experience was pretty smooth

I recently ordered a few items, and I gotta say, the experience was pretty smooth. From the moment I placed my order, the communication was on point. I was kept in the loop at every stage, which was reassuring. When the package arrived, it was like opening a treasure chest—everything was wrapped snugly and the whole thing came on a pallet. Talk about secure packaging! I did notice a small part was missing, but when I reached out, the response was lightning-fast. They not only sent the missing piece but also threw in some hot sauce bottles, which was a pleasant surprise. It’s those little extras that make a difference, you know? Overall, it was a pretty satisfying experience.

Highly recommend BBQ Authority

After a lot of time checking out different gas grills and places to buy from, I decided to go with BBQ Authority. Honestly, the whole process was smooth and easy, and I was thrilled! When my grill arrived, I found a handwritten note tucked inside, thanking me for my purchase. That little note really made me feel like I picked the right company. In a world where everything's so digital, a handwritten card was a pleasant surprise. It convinced me that I’ll definitely be returning for more stuff in the future. Plus, my new grill works amazingly! If you're looking for anything related to outdoor grilling, I highly recommend BBQ Authority. Thanks for the awesome service!

I ordered a grill and

I ordered a grill and it was supposed to arrive in a week, but after two days it got stuck in one spot. I kept checking the tracking and it didn’t move for three days. Tried calling the shipping company but only got those annoying automated responses. So frustrating! Finally, I reached out to BBQ Authority and spoke to Marlyn. She was super helpful and said she'd get in touch with the shipping company. Within three hours, I got a notification that the grill would be delivered the next day, and it was! It took 13 days in total, but thanks to Marlyn, it finally got here. Plus, the price was unbeatable. Great service and low prices, can't complain.

I was browsing around for

I was browsing around for a good deal and stumbled upon this seller—prices were a steal, seriously 25% less than the rest! I reached out with a couple of questions, and their response was super quick. Delivery was speedy too, which is always a bonus. When the package arrived, it was neatly packed, and to my surprise, there was a handwritten thank you note inside. Such a thoughtful gesture, and they even threw in some free hot sauce bottles! Felt like they really cared about making their customers happy. Definitely going to spread the word about this awesome find. Wouldn't hesitate to order again, it's rare to find such great service these days!

So, I took the plunge

So, I recently took the plunge and bought this grill online after checking out the info on their website. They really lay everything out, making it easy to feel confident about the purchase. When it arrived, I was impressed with how smoothly the delivery went—it was like clockwork. Now, I'm not the handiest person, but putting this grill together was surprisingly simple. The instructions were clear, and all the parts fit just right. It's now sitting proudly on my patio, ready for some serious grilling action. I can already tell it's going to be the star of many BBQ weekends. Feeling pretty good about this purchase and can't wait to fire it up.

Great stuff

You know, I was in the market for a new grill and stumbled upon BBQ Authority. Let me tell you, those guys really know their stuff. It’s veteran-owned, which made me feel good about supporting them. So, I ordered a Napoleon grill on a Sunday, not expecting much. To my surprise, by Thursday, it was at my doorstep in South Florida, all the way from Illinois! The delivery was smooth, thanks to FedEx's white glove service, and the grill arrived in perfect condition. No scratches, no dents—just shiny and new. It felt like I’d made a solid investment without any of the usual hassles. If you’re thinking about getting a grill, seriously consider them.

I wandered into BBQ Authority

I wandered into BBQ Authority the other day, just looking for some new grilling gear. You know how it is, expecting the usual stuff. But wow, was I in for a surprise. The selection was beyond impressive, like a candy store but for BBQ lovers. And the prices? Super reasonable. What really got me though, was the service. It's rare nowadays to find folks who genuinely care about helping you out, but these guys nailed it. Felt like chatting with an old friend who just happens to know a ton about BBQ. If you're in the market for anything BBQ, seriously, give them a shot. You won't be disappointed. Thanks, BBQ Authority, you made my day!

I’d totally recommend checking them out

I went ahead and got myself a Phantom Prestige 500, and honestly, it's been a game-changer. The whole delivery was smooth as butter, showing up without a scratch. I’d heard some real horror stories about other places, but BBQ Authority came through like champs. They even threw in a few extras, like these killer hot sauces that are now my go-to for everything. It just feels good knowing there are companies out there that actually care about the experience from start to finish. I’m really thrilled with how everything turned out, and I’d totally recommend checking them out if you’re in the market for something new.

I'd definitely recommend

I recently decided to get a new grill and went for the Napoleon Prestige Phantom. Thought I'd have to deal with propane forever, but then I realized extending a natural gas line was an option. Called the store and spoke to a friendly lady who really knew her stuff. She checked if my order had shipped yet and got it changed in no time. Now, I've got my dream grill hooked up to natural gas and couldn't be happier. No more propane hassles! This level of customer service was just fantastic, making the whole process smooth and easy. If you're thinking about getting a grill, I'd definitely recommend checking them out!

Pretty smooth experience

I recently got myself a new grill from BBQ Authority, and let me tell ya, it was a pretty smooth experience. Prices? Top-notch! I checked everywhere and this was hands down the best deal I could find. The grill arrived quicker than I expected and it was in perfect condition. I did run into a little hiccup with one of the accessories, though. But no worries, the customer service team was right on it, sorting everything out in no time. They were super helpful, making the whole process painless. Honestly, it's a great site if you're looking for quality and great service. Definitely recommend checking them out!

Browsing the website was a

Browsing the website was a breeze when I was hunting for the perfect grill. I stumbled upon some sweet Memorial Day discounts, and they were pretty straightforward. Ordering? A piece of cake. The shipping was super quick, and I loved being able to pick a delivery slot that fit my schedule, right down to the two-hour window. When my package arrived, it was like a little treasure box, everything packed securely. Plus, there was a handwritten thank you note tucked inside, along with some bonus hot sauces. That little extra touch really made my day. If you're thinking about buying from them, I'd say go for it.

Great support

I recently stumbled upon this veteran-owned shop, and let me tell you, it's a gem. I was browsing for some deals, and boy, did they deliver. Their sales are fantastic, and the prices? Absolutely unbeatable. I placed my order thinking I'd get just what I needed, but when the package arrived, surprise! They'd tossed in a little extra. It's not every day you find businesses that go above and beyond like this. Shipping was quick, too, which is always a plus in my book. Supporting fellow veterans feels good, especially when they offer such stellar service. Here's to more orders and supporting those who served!

Thanks a bunch!

I recently ordered a barbecue from Barbecue Authority and it was a fantastic experience! Their website is super easy to navigate, and I found exactly what I needed in no time. The customer service team was really friendly and helpful whenever I had questions. FedEx did a great job with delivery, everything arrived on schedule and in perfect condition. Putting the barbecue together was straightforward, thanks to the clear instructions. You can tell this product is built to last—super sturdy and well-made. I’m definitely sticking with Barbecue Authority for all my future BBQ needs. Thanks a bunch! 😊👏🏻🍔🍗

You know, I was on

You know, I was on the hunt for a new grill and stumbled upon this fantastic deal. Placed an order on a Sunday, right? The very next day, got a call from customer service confirming my order and letting me know it would be shipped soon. Talk about efficiency! By Friday, FedEx freight had the grill at my doorstep. Couldn't wait, so I assembled it that night. Since then, it's become my daily cooking buddy. The grill's performance has been top-notch, perfect for those backyard cookouts. It's rare to find both great service and a great product, but this one nailed it. Loving every bit of it!

I recently got a pizza

I recently got a pizza oven from BBQ Authority and it was a smooth ride from start to finish. Their sales team was really helpful, guiding me through all the options without any pressure. The price was the best I found anywhere, which was a huge plus. When the pizza oven arrived, it was in perfect shape, no dents or scratches. Set it up and it works like a charm, making the best pizzas ever. The whole process was hassle-free and easy, from ordering to delivery. Definitely a top-notch experience. 10 out of 10, would recommend BBQ Authority to anyone looking for quality and good service.

This place is fantastic!

I gotta tell you, this place is fantastic! From the moment we walked in, the staff was super friendly and ordering was a breeze. Their customer service is top-notch, making you feel right at home. My husband is obsessed with their Whiteford Cayenne pepper hot sauce—he adds it to absolutely everything, even his own dishes! It’s not that my cooking needs it; he just can't get enough of that flavor. BBQ Authority really knows what they're doing when it comes to sauces and spices. If you’re a fan of some good heat and great service, this is your spot. We can't stop recommending them!

Fantastic customer service

I recently had to call customer service about an order, and let me tell you, the experience was surprisingly smooth. The operator didn’t waste any time and pulled up my case right away. She was super friendly, which made the whole process feel less like a chore. I placed my order late on a Saturday night, and by the next Friday, my package was at my doorstep, just like they promised. It’s rare to have things go exactly as planned, but this time it did. Not a single hiccup to complain about. It’s nice to know some companies still get it right when it comes to customer service.

Such a pleasant experience

We recently got our barbecue from BBQ Authority and, let me tell you, the whole process was just fantastic! From the moment we started talking to them about shipping details to when the grill arrived at our doorstep, it was smooth sailing. We got exactly what we were looking for, no surprises, no hassles. This kind of service just makes you want to tell everyone about it, right? We’re so thrilled with our purchase, and we’re definitely going to spread the word about BBQ Authority to all our friends and family. Big thanks to the team for making this such a pleasant experience.

You know, I wandered into

You know, I wandered into this BBQ shop the other day, and let me tell you, the folks there are just the best. They're super friendly and really know what they're doing. When I was trying to figure out my order, they jumped right in to help and made everything easy. It's pretty cool that the place is run by Veterans, too. That kind of dedication really shows. If you're into BBQ, you've got to check them out. They’ve got everything you could need, and I'm already planning my next purchase. Seriously, give them a call if you're in the mood for some top-notch BBQ gear or advice.

I just got a new

I just got a new place and found this old Napoleon grill sitting outside. It had definitely seen better days, so I figured it was time for an upgrade. I decided to stick with Napoleon because, why mess with a good thing, right? I ordered the same model from BBQ Authority, and let me tell you, the delivery was fast! When it arrived, it was in perfect condition, not a single scratch on it. Installation was a breeze – no hiccups at all. Now I’m grilling up a storm and couldn't be happier with how everything turned out. It's nice when things just work out perfectly, you know?

Top-notch products and service

I recently bought the Napoleon Prestige 500 - Phantom from BBQ-Authority.com, and wow, what a great experience. The price was lower than any other place I checked, and the shipping was super quick. The communication was spot on, got updates on my order all the way through, and it felt good knowing what’s happening with my delivery. The grill arrived in perfect shape, and it’s just what I wanted—looks great, works great, and feels really solid. BBQ-Authority.com really impressed me, and I’d totally recommend them if you're after some top-notch products and service.

Pretty good experience

I recently had a pretty good experience with a company that actually picks up the phone when you call. It's rare these days, right? Most places just make you wait forever or don’t even offer phone support anymore. Anyway, I needed a new grill, and they had just the one I wanted. Placing the order was easy, and it didn’t take long to show up at my door. I was kind of surprised because I’ve dealt with slow deliveries before. The whole process was smooth, and I felt valued as a customer. If you’re looking for good service and quick delivery, this place has my thumbs up.

I ordered some stuff online

I ordered some stuff online and was pleasantly surprised when it showed up in less than 10 days. Usually, I wait much longer, so this was a nice change. Everything arrived in perfect condition, and they even tossed in a sweet little thank-you gift, which I didn't expect. That was a nice touch. We've been having a ton of rain lately, so I haven't had the chance to try everything out yet. But given how smoothly everything else has gone, I’m pretty sure it’ll work just fine. Overall, I’m really happy with the experience and looking forward to using my new purchase.

Big thumbs up for the whole experience!

I recently snagged an awesome grill, and let me tell ya, it’s been a game-changer for my BBQ nights. Found it at BBQ Authority, where the price was just too good to pass up. They didn’t keep me waiting either—delivery was quick and smooth. I was pleasantly surprised by how well they kept me in the loop throughout the process. It’s a veteran-owned business, which makes it even cooler in my book. They really go the extra mile to ensure everything arrives in tip-top shape. I’m definitely going back to them for my BBQ needs. Big thumbs up for the whole experience!