BBQ-authority.com Reviews - 106

I recently placed a last-minute

I recently placed a last-minute Christmas order with this company, shipping from IL to KS. Despite my concerns, they exceeded my expectations. I included a note, expressing my willingness to pay for expedited shipping if necessary. Surprisingly, they called to assure me the items would arrive before Christmas without pushing for extra fees. Their proactive customer service, going beyond my note, left a lasting impression. I highly endorse this company and will undoubtedly return for future needs. Exceptional service!

This was my first order from BBQ Authority

This was my first order from BBQ Authority, and they really delivered... actually, I was more than happy! Shipping came quickly and without charge, even though my grill showed up on a pallet. Everything was packed carefully and all items were correct. They also gave a nice free gift we will enjoy, plus a kind Thank You card. I'm sure this will be the first of many orders I make from BBQ Authority, and I will gladly tell my friends and family about them too!

I was pleasantly surprised by the swift shipment of my items

I was pleasantly surprised by the swift shipment of my items, and they lived up to my expectations. However, what made the experience truly exceptional was the handwritten note from Marylyn, expressing genuine gratitude for my business. In a world where personal touches are often lacking, this thoughtful gesture stood out and left a lasting impression. It's a testament to their commitment to customer satisfaction.

Wide variety of quality grills and island

Wide variety of quality grills and island cabinets available. Prices were among the most reasonable I came across. Quick delivery without unexpected charges. I chose the Napoleon Pro 700 series grill with matching island cabinets. They included a grill cover for free. The extra gift was a pleasant surprize. The grill and cabinets feel solid and have a stylish look.

Great variety of grills and island cabinets.

Great variety of grills and island cabinets. Their prices were the most reasonable I could find. Shipping was quick with no extra costs. I chose the Napoleon Pro 700 series grill along with the island cabinets. They even included the grill cover for free. The surprise gift was a nice touch. The grill and cabinets are made of solid steel and look really nice.

I ordered the Gozney Arc XL

I ordered the Gozney Arc XL in advance. They sent it out within a day after it came out. It took a few days to get to Maryland. One part of my order is still on the way since it wasn't ready when everything else shipped. BBQ Authority kept me informed about this. The oven is fantastic, and their customer service was helpful. I'm really happy with it!

This company is outstanding, and its customer service is top-notch

This company is outstanding, and its customer service is top-notch. No frustrating phone trees; you actually speak to helpful and friendly real people. If you're choosing a company to support, go with this one and make that call. I received my grill and accessories at my doorstep in under a week. Impressive service!

Absolutely hooked on BBQ Authority!

Absolutely hooked on BBQ Authority! This is my third time ordering, and their sauce is pure bliss. The ordering process is a breeze, and what sets them apart is the impeccable delivery service—they don't just throw your package in a truck; it's hand-carried right to your doorstep! Exceptional experience every time!

The Touch O' Cherry rub works great on our spare

The Touch O' Cherry rub works great on our spare ribs and beef brisket! Also, the Special Formula No. 4 Sweet Rub is perfect on our smoked, baked potatoes. So delicious! We’re very happy with the product. We also like how fast they ship our orders. Overall, a great experience with this company.

I got our go-to BBQ Rub from BBQ Authority.

I got our go-to BBQ Rub from BBQ Authority. It shipped really fast (I think we got it in just 3 days after ordering) and was exactly what we wanted. This is the third time I’ve bought from BBQ Authority, and I plan to keep doing so! The hand-written thank you note was a nice touch too!

The website was easy to use

The website was easy to use, and buying went smoothly. Delivery was perhaps one of the best I’ve had. It was on time and the delivery folks were polite. The grill was packed perfectly. I was quite impressed. Also, they included a pack of hot sauces as a bonus, which was a nice touch!

Amazing deals, swift delivery!

Amazing deals, swift delivery! Despite a slight delay from the freight company (beyond the company's control), my grill arrived in Florida within a week. The exceptional prices and speedy service make this company a top choice for hassle-free shopping. Highly recommended!

Ordering was simple.

Ordering was simple. Service was quick. GREAT communication, and top-notch delivery via Forward Air. Plus, and this is big for me... So incredibly happy to buy from a veteran-owned business and in a small way support the men and women who protect our great nation.

They actually picked up the phone and were super helpful.

They actually picked up the phone and were super helpful. Unlike many companies where you can't even reach anyone, this one is different. That’s a plus for me. I ordered a grill and it got here within a decent timeframe. I’d suggest them 100%.

Had the model

Had the model I wanted in stock at a great price, included free shipping. Shipment arrived in perfect shape - banded and strapped to a palette. Have not opened the package yet but from the outside it appears to be in great shape.

If you want anything BBQ-related

If you want anything BBQ-related, this is the place to go. Prices are fair, selection is really good, just a solid business. It’s rare to get real good service nowadays. You won’t regret buying from them. Thanks BBQ Authority!

IFG and Dalton were quite good

IFG and Dalton were quite good. They talked well, offered a fair rate, got the money to me fast, and approved me swiftly. The person I bought from directly even spoke highly of them. I'd go back to them for another loan anytime.

Got best deal on the internet for a grill.

Got best deal on the internet for a grill. Ordered item, came in one week from Chicago. Received it in excellent condition. Got 3 hot sauces with order. Appreciate the customer service. Buy from these guys, you won't regret it!

Nice support team!

Nice support team! The person I spoke to on the phone found my file fast and was very friendly. The delivry time was just like they said! Made my order Saturday night – got it by Friday next week! Nothing bad to point out.

They had the items I needed, I just wish I knew

They had the items I needed, I just wish I knew about this site before buying my grill. I'll keep coming back though, excited to use my charcoal insert for my napoleon grill. Also, I liked the thank you note that came with it!

Grill packin' was great.

Grill packin' was great. Fit together real nice, only downside was plastic holder for propane hose, didn't spread out enough to hold on the side. Got it Fri. Put together Sat. and had a great BBQ with family Sunday.

Had a query and needed to tweak

Had a query and needed to tweak my order, and the support was fantastic. Received my exact order at a remarkably lower price compared to other sites. Lightning-fast and free shipping sealed the deal!

Orderin process was easy.

Orderin process was easy. Grill shipped fast. Assembly seems like it'll take some time. Got it yesterday. Took 9 days to deliver. Haven't opened it yet. Waiting for sunny day to set it up on patio.

They handled my order fast.

They handled my order fast. I mistakenly bought two barbecue covers, and they kindly called me the following day to check if I really wanted both, then removed one from my order.

That handritten card was so sweet.

That handritten card was so sweet. The packaging was super secure with bubble wrap and peanuts. The delivery was really quick and they handled it so carefully!

I got a Neapolitan Prestige 500 Rogue

I got a Neapolitan Prestige 500 Rogue, realy nice grill. The staff was kind and knew what they were talking about. Everything went nice and easy. Good people

Great experience!

Great experience! Clear communication, fair prices, products came as described. Very pleased with the whole process. Highly recommended.

Order went easy, items came packed nicely.

Order went easy, items came packed nicely. The Halo Griddle works great and is just as I hoped. Thanks BBQ Authority!

The ordering process went smoothly

The ordering process went smoothly, but I haven't got my delivery yet, so I can't say anything about the product itself.

Website was simple to use and place an order!

Website was simple to use and place an order! Quick processing and real-time delivery updates! Will defintely use again!