AelfricEden.com Reviews - 111

I ordered a gray hoodie

I ordered a gray hoodie for my granddaughter, but she texted me later wanting white instead. Tried calling the company twice before 4pm but didn't get anyone live. So, I sent an email to request the color change. To my surprise, Donna got back to me just a few hours later and said it was all sorted out. For a Sunday, that was pretty quick! Really happy with how fast they handled it. Thanks a bunch!

I had an awesome experience

I had an awesome experience with this company. I sent them an email and they got back to me so fast, like in less than an hour! The person who replied was super nice and really helped me out with my issue. It's not often you find a brand that takes customer service this seriously. Seriously, their service is just the best. Love how they treat their customers and I'm definitely sticking with them!

Went shopping here twice now

Went shopping here twice now and gotta say, their clothes are awesome for the price. Had a small hiccup with my order last time, but Donna sorted it out in no time. Really impressed with how fast they fixed things. The quality of the clothes is fantastic and you just can’t beat the prices. Definitely planning to come back for more soon. Shopping here has been a great experience overall.

I messed up my order

I messed up my order and chose the wrong color for a sweatshirt. I reached out to the company's customer service, hoping they could help me fix it before it shipped. Surprisingly, they responded quickly and managed to change the color for me. I was so relieved and impressed with how friendly and efficient they were. It's not every day you find such good service! Thanks a lot!

I ordered a hoodie and

I ordered a hoodie and messed up the color. Panicked, I shot them an email hoping they'd fix it. By the next morning, they had already sorted it out and confirmed the change. Couldn't believe how quick they were! It was such a relief. Honestly, their customer service is top-notch. Super easy to deal with and made the whole process stress-free. Will definitely shop here again.

Definitely planning to order from them again!

I recently ordered an item, but it turned out to be out of stock. I reached out to the help desk, and they were super helpful. They quickly suggested a similar item and sorted everything out in no time. The staff was incredibly friendly, making the whole process smooth and stress-free. I was really impressed with their service. Definitely planning to order from them again!

I had a bit of an issue with my order

I had a bit of an issue with my order – it got sent to the wrong place. But wow, Jamie, Donna, and the whole support crew really stepped up. They were on it, keeping in touch with me all the way through until it was sorted out. The folks at Aelfric Eden genuinely care and went above and beyond to help. Big shoutout to the team for being so awesome. Thanks a ton, guys!

I had a bit of

I had a bit of trouble with my purchase and decided to contact customer support. They were super helpful and got back to me really fast. They offered several ways to fix the issue, which was awesome. The whole thing went smoother than I expected and took hardly any time. In the end, everything was sorted out perfectly. Definitely impressed with their service!

I made a mistake ordering

I made a mistake ordering the wrong size, and then I checked more reviews and photos. Realized it was gonna be too big. So, I shot them an email, hoping they could switch it before it shipped. To my surprise, they got back to me in like 30 minutes! They sorted everything out for me, no fuss at all. Seriously, their customer service is on point.

The whole experience was just awesome

I ordered the wrong size by mistake and was kinda worried. Sent an email a couple of days later, hoping they could help me out. To my surprise, they got back to me super fast, like within a day. They said switching sizes wasn’t a problem at all. Everything got sorted out so smoothly. It was such a relief! The whole experience was just awesome.

Can’t wait to shop here again!

I recently bought a few items and I gotta say, they’re really well made and worth every penny. Had to swap one for a different size, and the customer service team was super responsive. They offered several ways to handle the exchange, which made it really convenient for me. Definitely a great experience overall. Can’t wait to shop here again!

I ordered a hoodie but

I ordered a hoodie but got the size wrong. Emailed customer service in a bit of a panic. Donna was super helpful and managed to change my order without any fuss. The hoodie arrived, and it's honestly great quality and super comfy. Couldn’t be happier with how it turned out. Big thanks to Donna and the team for sorting that out so smoothly!

I just had the best

I just had the best experience with this company! I messed up my order and was kinda worried, but they got back to my email super quick, like within a few hours. They sorted everything out for me without any hassle. I'm definitely gonna order from them again. It’s nice to see a company that actually cares about its customers.

Late night shopping mistake, ordered

Late night shopping mistake, ordered a large instead of medium. Realized it at 11:30 PM and was like, "Oh no, what now?" Decided to contact them, not expecting much at that hour. But wow, got a reply in five minutes! They fixed my order right away. Never had such quick and helpful customer service before. Super impressed!

Ordered a hoodie from Elfric

Ordered a hoodie from Elfric Eden and messed up the delivery address. Customer service was amazing! They got back to me super fast, fixed the address, and kept me in the loop the whole time. I'm really impressed by how they handled everything. Definitely recommend them if you're looking for great service and cool clothes.

I ordered a few items

I ordered a few items from this store and they were seriously awesome! The quality really impressed me. I had to swap one for a different size and let me tell you, customer service was on point. They helped me out fast and were super friendly. It was such a smooth process. I’m definitely going to buy from them again!

Definitely worth it

I recently bought from Aelfric Eden, and wow, the customer service was something else. Seraphine was quick to respond and had my tracking number ready in no time. It's nice when you don’t have to wait ages for info like that. Makes the whole process smoother. I’m definitely sticking with Aelfric Eden for future buys.

Thanks a lot, Brian!

Ordered a sweatshirt for my daughter, but it ended up at the wrong place. Reached out to Aelfric Eden and got Brian on the line. Brian was super quick and helpful, he sorted everything out in no time. Now a new sweatshirt is on its way to my daughter, thanks to Brian. Really appreciate his help. Thanks a lot, Brian!

I had a great experience

I had a great experience with their customer service. They fixed my issue and handled the return all within 6 hours. Super friendly too! My daughter and niece are obsessed with their new hoodies. Now I’m thinking of getting one for myself! Definitely planning to pick up more for holiday presents. Thanks a bunch! ❤️

I wanted to buy something,

I wanted to buy something, but it was sold out. Customer Care reached out with different options. Picked a substitute, sent my request. Then Brian got back to me super quick with all the details and what to expect next. Really appreciate the great service. Can’t wait to get my order!

I had a problem when

I had a problem when some items got lost during shipping. I reached out to customer service and they got back to me super fast. They helped me sort everything out with barely any hassle. Honestly, I'm really impressed with how they handled it. And the products? They're fantastic too.

Had to return a couple

Had to return a couple things, and their support team was just amazing. They answered all my questions, and helped me out exactly where I was stuck. Super friendly and patient too. Honestly, I'd recommend them to anyone. Their products are top-notch as well, so it's a win-win.

Thanks for the help!

Hey there, I had a bit of a mix-up at first with the whole “make up the difference” thing. It was kinda confusing. I followed the instructions, but then I saw a new charge on my credit card for the discount on my exchange. I mean, how would you know the new half-price discount without knowing what I ordered? Anyway, after a bit of back and forth, everything got sorted out. Now, I'm happy with how it turned out. The kids absolutely love their new hoodies, and I’m really pleased with the final result. Thanks for the help!

I recently had an issue

I recently had an issue with a product and reached out for help. The customer service was fantastic! They got back to me really fast and were super helpful with solving the problem. Even though it’s a bummer that returning the item isn’t a good idea because of the expensive shipping, they came up with other ways to help me out. I felt like they truly cared about making things right. It's rare to find such dedicated support these days. Overall, I'm really happy with how they handled everything.

I was so excited

I was so excited when I ordered these shoes, and when they finally arrived, they were incredible. But wow, the shipping was a nightmare. It took an entire month because the shipping company was just terrible. They even sent my shoes to the wrong address! I had to keep going back and forth between the shoe company and the shipping company to sort it out. Honestly, it was such a hassle. Unless they switch to a better delivery service, I’m not ordering from them again. The shoes are great, but the shipping experience just ruined it for me.

I ordered some clothes online

I ordered some clothes online and the shipping was a nightmare. No updates, nothing. After almost two weeks, I suddenly remembered my package. Guess what? It was delivered to the wrong house and no one bothered to inform me. I found out it had been at my neighbor's for a week, and now they won't return it. Aelfric Eden did offer to help, but this is the third time this sort of mess has happened. It's so frustrating and makes me wary of ordering from them again. The whole experience was just really disappointing.

I got this email on

I got this email on December 28th saying my package can't be tracked yet. Fast forward three weeks, they tell me it was undeliverable on December 26. Now, I have to deal with the shipping company myself. It's funny, because the "Happiness Team" was the one to break this news to me. The company did say they will resend the product, so fingers crossed it gets here this time. If it does, I’ll update this review and hopefully have better things to say.

I bought these Leopard print

I bought these Leopard print Shorts Dungarees and some full-length ones back in February. The plan was simple: long ones for chilly days, shorts for when the sun decides to show up. Living in the UK, it wasn't until late April that I could wear the shorts. The long dungarees were fine, so I didn't think much of the shorts and tucked them away until it got warmer. When the time finally came to wear them, disaster struck. After just one day, the stitching between the bib and bottom came apart, leaving a huge hole. I reached out with photos, but they said since it’s been over 30 days, all I get is a $15 voucher. I find their logic completely baffling. Won't be buying from them again; the quality and service were a letdown.

My daughter got two sweatshirts,

My daughter got two sweatshirts, but one was way too big. Tried to exchange it for a smaller size, but the return process was a nightmare. Their return options were super confusing, and after weeks of calling and leaving messages, still no response. What’s worse, their website didn't mention anything about returns being on the buyer, and we checked before she used her own money to buy them. Frustrated and disappointed, we’re stuck with a sweatshirt that doesn’t fit and no way to get our money back. This whole experience has been so annoying. Wouldn’t recommend this hassle to anyone.

I was browsing Aelfric Eden's

I was browsing Aelfric Eden's site, everything was in AUD. I double-checked the prices, all good. But when I added an item to my cart, bam, it switched to USD. The USD symbol was tiny, so I didn't notice. I thought I was spending $46, but it ended up being $74! I know I should've paid more attention, but it feels like they did this on purpose. It's kinda sneaky and unfair. Now I gotta work extra hours to cover the difference. Honestly, this experience left me feeling pretty frustrated and cheated.