Reviews Summary

Zwift.com has a 2.0 - star rating from 2 reviews, indicating a low level of customer satisfaction!

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Rating (1.0)

About company

Zwift translates real-world effort into digital speed, measuring power in watts to propel users through virtual landscapes. Speed is adjusted for height, weight, and road gradient, mirroring real-life conditions. Zwift provides an immersive indoor training experience, allowing users to cycle or run in engaging virtual environments. This platform revolutionizes indoor exercise by connecting fitness enthusiasts to a dynamic digital domain. Zwift transforms how people train indoors, offering a blend of real-world effort and digital interaction.

Key Details:

  • Location: The company is headquartered in Long Beach, United States.
  • Founders: Zwift.com was founded by Jon Mayfield, Eric Min, Scott Barger, Alarik Myrin.
  • Foundation Date: The company was established in the year 2014.

Customer reviews

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(2.0)
Zwift sold their static bike trainer (made by Jet Black)
by Edward

Zwift sold their static bike trainer (made by Jet Black) with a choice of cassette for different speeds. They didn’t mention that the cassette won’t work with Campagnolo, like my 10-speed. I bought a device that’s meant to fix shifting spacing but didn’t. So, my options were erg mode or a noisy drivetrain that kept slipping. I found this annoying. The software also had many issues. I had to update my graphics drivers, which was tough. The hub was always slow and had problems with Bluetooth connection. I couldn’t connect the HRM when the hub was linked. (I think you should be able to connect the HRM to the hub, but it never worked.) I liked the virtual races with real people but got bored of the game-like virtual settings. Overall, the interface wasn’t easy to use, especially when working hard. Selecting and keeping erg mode was annoying. I read many Zwift reviews, but none mentioned these problems. I guess reviews are often biased.

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(2.0)
RUN, RUN don’t walk away from this app.
by Janet

RUN, RUN don’t walk away from this app. I can’t ride anymore after 40 years of biking and a year using Zwift. I need to cancel. I have tried the online way, emailed and chat box. It seems there is no "customer service cancellation" available. They keep taking my money for services I don’t need anymore, but I will keep trying to cancel in every way possible.

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