Rotita.com

I ordered two swimsuits from Rotita on 7/2/24 for an upcoming vacation. What they don’t tell you is that it takes forever to get your stuff because they're not based in the USA. My order was supposed to ship by 7/5, but they didn’t even send it out until 7/10. By the time I got the package on 7/16, my vacation had already started. When I got back, I contacted their customer service to get a refund since I hadn’t used the swimsuits at all. I returned them in perfect condition and their original packaging. They have this policy where they say they'll review the items within 7 days of receiving them and then issue a refund. My package was delivered to them on 8/2, but even after waiting 7 days, I heard nothing. I had to email customer service several times, and they kept telling me to be patient. After many back-and-forth emails, they said they gave me a store credit instead of a refund. I was really frustrated because I never asked for a store credit; I wanted my money back on my credit card. Eventually, I got a refund, but it was less than the store credit. They deducted the cost of the return shipping label, which is apparently their policy. What really annoyed me was that they charged me $3.72 for shipping insurance despite having a free shipping coupon, and my bank charged me an international service fee of $2.01. The total cost of my order was $67.04, but I only got back $52.33, losing $16.72 overall. That’s a lot to lose for online shopping. In short, stay away from Rotita. They’re not trustworthy and just want to take your money. If you’re thinking of buying internationally, try TEMU instead. They offer free shipping and free returns!

Absolutely avoid making any purchases from Rotita. What an utter disappointment! The sizes I ordered for my wife were a complete mismatch, not even close to her usual sizes. The product quality, at best, could be described as mediocre; you can find similar items at Walmart for a lower price. Frustrated, I decided to return the items, only to face another set of issues with Rotita. Upon returning the items, Rotita decided to handle the situation in the most inconvenient manner possible. Firstly, they offered store credit instead of the credit to my credit card, which was specifically requested. Secondly, they audaciously deducted the shipping costs from the credit amount. Who in their right mind does that? Save yourself the hassle and frustration – never, under any circumstances, make a purchase from Rotita. They not only fail in delivering the right products but also make the return process unnecessarily complicated and unfavorable for the customer.

I must say, I was rather disappointed with the overall quality of my purchase. It's disheartening to note that the product I received did not quite live up to the standards portrayed in the online images. The disparity between what was showcased and the actual item was quite noticeable, leaving me less than impressed with the overall experience.

I ordered clothes three weeks ago and still haven't got them. I tried to talk to a real person, but only got an AI chatbot. The tracking link they gave me isn't very good, and they said my package won't have everything I ordered when it finally arrives. Since I haven't got my shipment yet, I can't say anything about the quality.

Every swimsuit I've bought has looked really good on me! Great quality and a good fit! I’ve bought 7 this summer! I got some last year and they were good too, but I’ve lost 128 pounds and now I’m a size 4 with a large top. The only issue is the tops don’t fit as well, but that’s on me! I’ll likely get more soon lol

Tried to buy something on their website and got hit with a bunch of discount offers like "sign up for 15% off," "we've saved your basket," "get 10% off." Sounded good at first, but then I found out you need to spend an extra £10, £15, or £20 to actually get the discount. Felt pretty sneaky and misleading.

Man, I was pulling my hair out trying to figure out how to get a return label. Decided to give live chat a shot, and the girl there sorted me out in no time. She answered all my questions and sent me the label super quick. Really should've done that from the start.

The dresses are pretty and this dress I ordered is really unique and I'm just thinking about how it will fit my body. YES, AT 77 YEARS OLD, THIS BODY IS GOING TO FIT NICELY, OH YES, PLEASE. I NEED IT BY MAY 15 FOR MY WOMEN'S DAY CHURCH PROGRAM. THANK YOU.

I've reached out multiple times via email, and unfortunately, there has been no response from the company, which is quite disappointing considering our positive collaboration history.

I got a swimsuit last year, still looks new! Got another color same style this season! Had an issue with a discount taken off, they've gone above and beyond getting it corrected!

Rotita gives good customer service. I was worried about my orders coming on time but Sowshi helped me feel better. Thanks again for helping me.

I had this chat for like an hour, but hey, I got my credit! Demi was really attentive, listened to all my problems and tried to fix them.