United States, 1000 Remington Blvd #120, Chicago, 60440
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Beauty & Well-being
Each brand on RealReviews.io belongs to a specific category, where it holds a position in the top rankings. The ranking is determined by various factors, such as the overall rating on the site, the number of reviews, the business's activity in managing reviews, engagement with customers, and more.
Ulta.com is 299 out of 339 best companies in Beauty & Well-being on RealReviews.io
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Ulta.com has a 2 - star rating from 36 reviews, indicating a low level of customer satisfaction!
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23 reviews
Cynthia Fulsom
1 reviews
Scheduled a full highlight, cut, and
Scheduled a full highlight, cut, and blowout, but after 5.5 hours, my hair lacks highlights. Disappointingly, the top and bottom halves differ in color. A closer look reveals pink and bleached orange parts, documented with pictures. Overall, the experience was subpar.
Antonio
1 reviews
The company isn't good.
The company isn't good. Employees shouted at me when I asked for my change. They accused me of lying, but another customer saw and confirmed my story. No apology was given.
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Kristina
1 reviews
United States
Poor customer service
I recently had quite an experience with a store's advertising. I bought two GWP Murad items online because the website promised them, but when I called their customer service, they said they were out of stock. It was frustrating to see them still advertising something they didn't have. I even stopped by their store, hoping to sort it out, but the staff just shrugged and suggested ordering online next time. They really should train their staff better. In the end, I returned the items and decided to buy directly from Murad instead. It was a lesson in checking availability before getting my hopes up. Hopefully, they'll sort out their advertising and customer service soon.
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Crystal S
1 reviews
United States
So, here's what happened with
So, here's what happened with my latest shopping experience. I ordered some stuff from Ulta, and things went south pretty fast. My package was stuck for a whole week, and I couldn’t get any useful help. Tried the chat, which kept looping me back to my order status, and then customer service via text, but got crickets. I even got a survey to rate items I hadn’t received yet! When I emailed them, the chatbot, Astrid, just kept repeating how "eager" I must be and told me to wait more. No explanation about the survey, nothing. Finally, after waiting more days, I had to contact them again to cancel the order and get my money back. Really frustrating.
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Raven Wilde
1 reviews
United States
I decided to try shopping
I decided to try shopping at Ulta through their app, but it was a total mess. The app kept glitching, and although it took my money, I never received an order number. Frustrated, I called customer service, hoping they'd sort it out, but they were no help at all. It felt like they were just wasting my time, keeping me on hold for ages. They told me they’d hold my money for 3-5 days, and if I wanted my products, I’d have to buy them again. What? I already paid once! And don't even get me started on trying to speak to a supervisor—they’re never there, and they never call back. This experience makes me rethink shopping at Ulta.
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Lina Rojas
1 reviews
United States
Lesson learned, I suppose
Years ago, I ran into a hiccup with an online order, and ever since, my online shopping account’s been locked. Figured it was time to sort it out, so I reached out to customer service. Was hoping for a bit of help, maybe an explanation, but they just shot back an email saying the account won’t be unlocked and the case is closed. No apology, no fix, nothing. It's like talking to a brick wall. Pretty disappointed, honestly. I thought they’d at least try to make it right. Guess I'm taking my business elsewhere from now on. Lesson learned, I suppose.
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Yelp
With a mission to harness the transformative power of beauty, this company places its associates at the forefront. They believe in the boundless potential of their team members, encouraging them to dream big, be their authentic selves, and steer their career paths. The company is committed to nurturing the creativity, impact, and growth of its associates. They are driven by the opportunity to shape the world and redefine beauty and retail through innovative projects and relationships. They seek individuals who share this passion for making a difference and driving positive change.
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