Read 6 Real Customer Reviews of Truckstop.com

Reviews Summary

Truckstop.com has a 2.3 - star rating from 6 reviews, indicating a low level of customer satisfaction!

5 stars

1 review

4 stars

1 review

3 stars

0 Reviews

2 stars

1 review

1 stars

3 Reviews

About company

The Truckstop.com Load Board is a comprehensive solution for carriers and brokers, eliminating the need for multiple apps and websites. It offers vetted users, unlimited truck and lane searching, and decision tools to assess negotiation strength based on truck-to-load ratio and activity by origin and destination. For quicker load booking, it provides "Book It Now" for trusted partners. Carriers can access this service for free, while brokers can utilize it with Load Board Pro or Premium. The load board also offers real-time load updates, accurate rate data by equipment type, rate trends, and rate levels to enhance negotiating capabilities. It encompasses various easy-to-use solutions, streamlining back-office tasks and saving both time and money.

Key Details:

Location: The company is headquartered in New Plymouth, Idaho, United States.
Founders: Truckstop.com was founded by Scott Moscrip.
Foundation Date: The company was established in the year 1995.

Customer reviews

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(4.0)

The company needs to make the RMIS

by Aaron May 2, 2024

The company needs to make the RMIS tool simpler and offer a basic setup for new brokers who are unsure what they need at first. They could also provide a website template for a shorter onboarding process.

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(2.0)

I emailed them a week back with a problem,

by Pave April 1, 2024

I emailed them a week back with a problem, but it's still not fixed. I asked for a call back, but it's been three hours with no response. I've been waiting on hold for 52 minutes and nobody has answered the phone yet.

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(1.0)

I own a company called Litten

by Bigdaddy March 20, 2024

I own a company called Litten Transport Inc. Recently, I had to call their customer service department. I was confused because when I specify certain equipment types like PO, LDOT, SV, BOX TRUCK, BOAT HAULING, etc., I still receive load options that don't match my criteria at all. It's frustrating because the equipment types seem pointless if they're just going to mix them all together, even ones I didn't select. It's like when Biden stammers on the international stage – it makes no sense. Truckstop seems to think box trucks are the same as hot shot pickups, or sprinter vans are the same as RGN loads. It's absurd. RGN loads can't fit on a flatbed! Now, I have to hire two extra people to manage the mess they've created, which costs me more money. They don't seem to care about our needs; they just force unnecessary changes that complicate things. Unfortunately, they've become so big that many operators use them, creating a sort of monopoly. It's frustrating and unnecessarily complicated.

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(1.0)

Trying to navigate the complexities

by Gans November 1, 2023

Trying to navigate the complexities of finding the right solution for our company while avoiding being oversold can be quite overwhelming. I'm currently discussing this with Tyler, and if everything works out, I will update my review.

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(1.0)

My account was suspended

by Zachary F October 6, 2023

My account was suspended because my credit card had expired. I promptly submitted a new card, but my account remains suspended. I've spent numerous hours on hold, only to be told that it has to be reviewed by a billing specialist. It's now the third day without access to the load board, and after spending 4-5 hours on hold, I still have no answers regarding the delay. This is incredibly frustrating!

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(5.0)

Truckstop.com is a fantastic tool

by Ron A October 2, 2023

Truckstop.com is a fantastic tool that makes the life of a freight broker much easier. I wholeheartedly recommend it to anyone looking to streamline their work and connect with a wide network of carriers seeking live loads. Global Transit Solutions LLC has found Truckstop.com to be an indispensable partner.

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