Tiffany

Service was amazing and it truly saved my daughter's birthday. We went to a few fancy jewelry stores but felt judged and only shown cheap stuff. My daughter was sad. We tried Tiffany in Manchester. I told them it's her 18th and she's upset. They treated her like a princess. She left happy. I hope Tiffany in Selfridges Manchester sees this review because they were amazing. She talked about it all the way home.

I had this bracelet from Milan that broke a while back. I reached out to the store, since I don't live in Italy, and Camilla and Emanuela were really helpful. They told me how much it would cost to fix and how to pay for it and send it back. They even called me to double-check my address. Every time I emailed them (which was quite a few times), they got back to me quickly. Good job to everyone at the Milan store. You guys are a real credit to the company!

Visited Tiffany's yesterday. Upon entering, was instructed to wait by a security guard. Then, approached by the head salesman, who questioned my presence. Mentioned my interest in exploring the silver on the 3rd floor, which seemed to satisfy him as I proceeded. Felt intimidated and found the encounter rude, especially considering the empty store. Tiffany's shouldn't judge based on appearances! Won't be making any future purchases from them, despite having been a frequent customer. Despite the salesman's charm and recognition from past visits, opted not to make a purchase this time. Treatment was simply unacceptable.

Purchased a Tiffany necklace with a blue enamel heart for my daughter's 18th birthday. Unfortunately, within a year, the heart turned an undesirable grey, attributed by Tiffany to chemical exposure like perfume. Disappointed with their no-warranty stance, they offered a replacement for $75, which I declined, fearing a recurrence. Attempts to voice my concerns were frustratingly met with resistance at the Manchester Selfridges branch and online customer care. It appears enamel tarnishing is a common issue, indicating a design flaw. Regrettably, my loyalty wavers due to poor quality and unimpressive customer service.

Disappointing company experience. Received an unordered item, returned it, and faced refusal for a refund, citing it as a "specialized item." The phone assistant displayed unprofessional behavior, resembling a difficult teenager. Resorted to involving my bank's fraud team for a refund. Strongly recommend steering clear of this company.

My experience with Tiffany & has been disheartening. Both bracelets I purchased broke after minimal wear, and the repair cost was exorbitant. Despite being less than a year old, the lack of warranty is disappointing. I suggest considering a more reliable brand for your jewelry investments.

My experience with this company has been disappointing, particularly in the handling of my special 18th birthday necklace order. The company's lack of effort to make the experience memorable was evident, placing the blame on the customer rather than addressing the issue. The customer service representative, Clarissa, displayed a repetitive and rude attitude, showing a lack of concern for my dissatisfaction. The inflexible policies, coupled with the high cost of their products, left me feeling scammed. Despite recommendations, Tiffany's approach to customer service is appalling, prioritizing profits over customer satisfaction. This experience has been a regrettable encounter with a company that needs significant improvement in both services and policies.

I recently purchased a necklace for a special 18th birthday from Tiffany & Co.'s website, expecting a memorable experience. Unfortunately, the company's response to my issue lacked empathy and understanding. The assistant, Clarissa, was unhelpful, repeatedly emphasizing company policies without addressing my concerns. Despite being recommended by others, the expensive purchase left me dissatisfied, feeling the company prioritizes profits over customer satisfaction. Tiffany & Co. needs to reconsider its inflexible policies and prioritize customer care for a more positive reputation.

I acquired a Tiffany bead ball toggle bracelet a few months back, only to wear it a few times before it mysteriously vanished. The toggle failed to secure the bracelet adequately, causing disappointment. Despite reaching out to customer service twice, I received no acknowledgment. While the bracelet wasn't overly pricey, the lackluster customer service left me feeling disheartened. Tiffany & Co., there's room for improvement in both product quality and customer support.

I submitted my bracelet for repairs in mid-January. Tiffany alleges ongoing IT problems preventing payment for repairs, leading to a prolonged wait for my bracelet's return. They've cited this issue consistently since early December, making communication challenging. Despite attempting to call during their stated operating hours, like now at 10:20 am on a Tuesday, the recorded message claims closure. The situation leaves me frustrated, wondering how to retrieve my bracelet.

I reached out to inquire about click and collect, but they informed me it wasn't available in my region. They suggested scheduling an appointment. Upon arrival, I was disappointed to learn that the item I wanted had been reserved by someone else. Given the inconvenience of the store's location for me, their alternative suggestion was a similar item at 1.5 times the price. Not the smoothest experience, and it left me dissatisfied with the outcome.

My experience with the company was disappointing as I faced repeated overcharges, resulting in significant financial setbacks. Despite their apologetic tone, the resolution process has been slow and incomplete. Only a partial refund has been issued, leaving me waiting for the rest. The multiple phone calls have revealed a high level of incompetence. A once special purchase now lacks its charm due to this unpleasant ordeal. I would strongly advise avoiding this company to prevent similar financial and emotional distress.

Appalling experience with Tiffany & Co. From clueless DPD delivery to Tiffany's misleading customer care, my wife's Christmas gift was ruined. Incomplete address led to two wasted days waiting. The so-called concierge service is a far cry from its title, resembling a standard street shop. Tiffany & Co's promises proved unreliable, making it hard to trust their assurances. Definitely not the elevated service one would expect from a renowned brand.

Absolutely dreadful experience with this company! If I could assign zero stars, I would. A $1,000 bracelet purchased became a total loss in under two months, with the company offering zero support. Their response? A dismissive apology and a suggestion to seek reimbursement from my insurance company. Outrageous! No consideration for working-class customers. Other reputable places provide store credit or discounts for such situations. My advice: steer clear of this company; it's a regrettable purchase waiting to happen.

A consistent favorite! I've been an online customer for years, and every order is spot-on. Timely deliveries, occasionally even ahead of schedule, showcase their commitment. The packaging reflects meticulous attention and care, leaving me thoroughly satisfied each time. :)

The customer service is terrible. I purchased a bracelet in March 2023 and only wore it a few times. After five months, the clasp broke. I had to cover the shipping cost to send it back for inspection. To my dismay, they claimed there was no manufacturing defect, and they want £80 for a replacement. They mentioned there's no warranty on their jewelry, which I find absurd. I won't be shopping with them again. Cheaper high street jewelers replace items without hassle!

I bought a silver item from Tiffany, and it tarnished. They are charging me more than the price of the item for cleaning. If you're considering purchasing from Tiffany, hope that nothing goes wrong because dealing with their customer service is beyond frustrating!