TechSmith.com

I'm still rocking an older version, and what do I get? Constant internal marketing pop-ups pushing me to upgrade for some serious euros! How 'bout a free upgrade or just quit with the annoying pop-ups, huh? I don't need that hassle every time! Bought Snag-it, got a license key. Upgraded my laptop, had to shell out for another copy. Seriously? It's not the 2000s anymore – link it to my account, dammit! And then I find out I only got a "subscription" the second time, not the full deal. No wonder it stopped working after a while. Give me a break! Oh, and your software? Buggy as all get out. Snag-it's pulling a stunt where it breaks on startup with two monitors. Restarting is my new hobby. Camtasia's trim feature? Audio glitches that could wake the dead, even on my beast of a laptop. Seriously, sort it out!

Man, I've been rolling with Camtasia for a good chunk of time now, and I'm all in for those sweet free updates with the maintenance service. But let me tell you, the latest edition, the 2023 one? Total crash central on my beefy AMD 7800X3D, 64 GB RAM, RTX 3090 setup. Slap a few assets on the timeline, and boom, it's freeze city followed by a crash party. Thank the tech gods for my access to the previous edition, the 2022 one. That baby's running like a dream. But here's the kicker – I'm throwing messages in the forum about these glitches, and Techsmith seems to be playing the silent game. They're not just ignoring, they're straight-up deleting my posts, trying to sweep these issues under the rug. Not the smoothest ride, but hey, at least 2022's got my back.

I recently opted for an annual subscription of Audiate and Camtasia 2024. Big mistake. I should have known better. Camtasia has always been glitchy for me as a Mac user, but this is worse with Audiate and Camtasia. Audiate won’t sync with Camtasia, and it won’t close properly. I have to force quit it all the time. So, you keep making edits in Audiate and losing them. It’s a huge waste of time and effort. When you reach out to support, you get reps who clearly don’t understand how Audiate or Camtasia work. They seem to be trained only on Windows. Even after spending 15 minutes (or should I say wasting 15 minutes), Audiate is still not working, and I’ve lost my work and wasted too much time. There must be better tools out there…

Having utilized Camtasia for years and investing in their maintenance service, I appreciate its user-friendly video editing features. However, the latest edition (2023) proved problematic, consistently lagging and crashing on my high-end AMD 7800X3D, 64 GB, RTX 3090 setup. Despite multiple updates, the issues persist, and the company appears unresponsive, even deleting forum posts reporting these glitches. Fortunately, previous versions like Camtasia 2022 offer a stable alternative. The recent challenges with technical support and product stability raise concerns about the company's commitment to addressing user concerns.

So, here's the deal with Camtasia. If you shoot them a message, be ready to play the waiting game – we're talking 24-48 hours. Not exactly ideal if you're knee-deep in a project with a ticking deadline. And when they do reply, don't expect a super personal or detailed response. Nah, it's usually just a link to some video. Kind of a letdown, honestly. Hoping for snappier responses and a bit more personalized help next time around.

I experienced delays in Camtasia's customer support, with responses taking 24-48 hours. This prolonged wait, especially when working on time-sensitive projects, proved inconvenient. Additionally, the replies lacked personalization and detail, often directing users to generic instructional videos. The impersonal nature of the support left me feeling dissatisfied, as it didn't effectively address my specific concerns or queries.

I've been a satisfied customer for 8 years, using Camtasia and Snagit. Recently, my computer stopped working, and I needed to transfer my account to another device. I reached out to customer support, despite not having all the necessary details. The support was quick, clear, and really helpful. Eventually, everything got sorted out smoothly. Thanks to Mark for his assistance!

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Used Camtasia on/off 10 yrs. 2023 version, crashd, revert to trial. Support hopless, but they tryin. Now 3rd person in 3 hrs. Change to 4 stars. Techsmiths redeemed selves, quick fix wen right person came. Thanx to Anthony. Hope error was one-off.

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