SunValleySaunas.com

I recently bought a sauna from Sun Valley and was very happy with their great customer service. From my first question about their products, the team was helpful, well-informed, and genuinely eager to assist in finding the right sauna for me. They answered all my questions and gave clear info about the various models and features. The delivery was on time, and the setup went smoothly, thanks to the skilled and polite team. They ensured everything was arranged correctly and even showed me how to use the controls and care for the sauna. The sauna itself is of high quality, just as promised. The build is first-rate, and it has become a favorite spot in our home. I appreciate the effort Sun Valley made to ensure I was happy with my purchase. Their focus on customer care really makes them stand out. I highly suggest Sun Valley to anyone in need of a top-quality sauna and great service. They surpassed my hopes at every step! Timely delivery w/ standard delivery option. Thanks PPL

I'm giving this product 4 out of 5 stars, mainly due to some shipping issues. While the product itself was satisfactory, the shipping process left something to be desired. The tracking link provided didn't update, and after a few days, I reached out to inquire about the status. Even after finding an alternative tracking method, there were no updates for five days. I contacted them again, and finally, I received a notification to schedule delivery. It's essential to be prepared for the fact that LTL trucking deliveries may not provide real-time updates as you might expect from services like Amazon.

This company was the absolute worst I've ever dealt with. I talked to the owner, Wayne, who handles phone calls, but communication was difficult. We paid too much for an infrared sauna in January, and it's now March with still no sign of it. After calling to inquire, they promised to get back to us but didn't. We had to involve the credit card company. When Wayne finally called back, he was angry and yelled at us. This feels like a scam. Avoid this company and Wayne. They need to improve their delivery times or stop cheating people.

Materials fitted well and were simple to put together. Instructions for installation were clear. The delivery pallet had a break, but it didn't affect anything important. Removing stickers from parts was tricky at times. They should try a tab without glue. It would be helpful to have other assembly instructions and a change for one part so the heater could go on either side. The heater quickly heats up to 160 - 180, perfect for me, in under 30 minutes.

Love my infrared, two person sauna with chromotherapy. The service was above and beyond and communication was great! Delivery was on time with no problems whatsoever! Assembly was a breeze and I enjoy the benefit of not having to leave the house any time I feel like relaxing in my sauna. A big "thank you" to Wes and the crew. Great service, thank you.

This company is really good. They got nice people working there. The service and talking was really good. They were super friendly and quick to reply when I asked stuff. Our sauna came in good condition and we like it a lot. I say go for this company.

High-quality products and high-quality customer service. The company's representative handled an issue I caused with my order gracefully and ensured a positive outcome. Thank you.

I had a great experience with Sun Valley. They were accessible by phone and answered all my questions. I'm very pleased with this company.