Business information

Own this company?

Claim & Respond

Reviews with responses attract 🔥59% more returning customers and 🔥20% more first-time customers

Category:

Pet Stores

Each brand on RealReviews.io belongs to a specific category, where it holds a position in the top rankings. The ranking is determined by various factors, such as the overall rating on the site, the number of reviews, the business's activity in managing reviews, engagement with customers, and more.

Smalls.com is 86 out of 145 best companies in Pet Stores on RealReviews.io

Customer reviews

Sort

  • Sort by:
  • By relevance
  • By date
  • By rating (low to high)
  • By rating (high to low)

Summary

Smalls.com has a 4.2 - star rating from 13 reviews, indicating a high level of customer satisfaction!

  • 5 stars

    55%

    7 reviews

    7 reviews

  • 4 stars

    23%

    3 reviews

    3 reviews

  • 3 stars

    7%

    1 reviews

    1 reviews

  • 2 stars

    15%

    2 reviews

    2 reviews

  • 1 stars

    0%

    no reviews

    no reviews

  • R

    Rebecca Patrick

    1 reviews

    Let me tell ya, switching

    Let me tell ya, switching to Smalls has been a game changer for my two older furballs. I've got a 10-year-old raggamuffin and a 13-year-old Maine coon, both used to live on kibble and some wet food here and there. Their whole lives, they’ve had digestive issues. My raggamuffin even almost died from chronic constipation three times, costing us $9k in vet bills. But since starting Smalls, they’re like new cats! They’re running around, jumping, playing—acting like kittens again! The cost of the food is totally worth it compared to those vet bills. They love every flavor and actually prefer it over regular wet food.

    0 comments

    Replying to Rebecca Patrick

    The comment must be at least 10 characters.

  • M

    Megan Fischbach

    1 reviews

    My poor kitty was pulling

    My poor kitty was pulling her fur out and had bald spots everywhere. We thought Tiki Cat was good enough, but turns out it wasn’t. Switched to Smalls and wow, what a difference! No more bald patches, and she’s not scratching herself raw anymore. Took a bit for her to get used to it though. We tried all the flavors and she’s a fish fanatic! Had to add tuna broth at first to get her to eat it, but now she’s obsessed. She even wakes us up every morning, meowing like crazy for her Smalls fish. You should see her excitement when it’s ready. So glad we made the switch!

    0 comments

    Replying to Megan Fischbach

    The comment must be at least 10 characters.

  • J

    Janice

    1 reviews

    Let me tell you about

    Let me tell you about my experience. The folks here are just the nicest, always ready to help out. I'm still figuring out which flavors my six rescue cats prefer, but once I know, I'll definitely be ordering more. It's a bit of a circus at home, with cats ranging from 4 to 18 years old, including one diabetic, one with CH, and one with no teeth. It's a challenge, but the support here makes it a lot easier. Hoping someone can fix my picture, though! That’s how I feel trying to please all these furballs.

    0 comments

    Replying to Janice

    The comment must be at least 10 characters.

  • L

    Leigh R

    1 reviews

    I had to stop the

    I had to stop the membership cause my cat got allergies, but honestly, I'd keep it if they took out the fish stuff. It's awesome that it's made in the US and really sticks to what cats would naturally eat. My kitty was all over it, but then she started getting ulcers and her lips got swollen. Turns out, she's allergic to fish, and there's cod liver oil in the mix. It's a bummer, cause she really enjoyed it. If they ever change the recipe, we'd be back in a heartbeat.

    0 comments

    Replying to Leigh R

    The comment must be at least 10 characters.

  • s

    steve gold

    1 reviews

    I'm an old-timer who's always

    I'm an old-timer who's always nervous about online shopping, but Smalls changed the game for me. Their customer service blew me away! Joseph responded to my issue faster than I can feed my 7 cats, and that's saying something. He gave me a solid solution without any hassle. It's rare to find such reliable service these days. If you're on the fence about trying them, don't be. Smalls has got your back. Highly recommend!

    0 comments

    Replying to steve gold

    The comment must be at least 10 characters.

  • C

    Charles

    1 reviews

    Getting Smalls delivered has been

    Getting Smalls delivered has been such a breeze. My cat, Twilight, absolutely loves her meals—though surprisingly, not the fish. Who knew a cat that doesn’t like fish? Changing her order was a snap, no hassles at all. The support team is super responsive, always ready to help. Twilight's coat is shinier and she’s got so much more energy now. Smalls has definitely made a difference for her and I couldn’t be happier.

    0 comments

    Replying to Charles

    The comment must be at least 10 characters.

  • share

    Review Your Experience.

    Share Your Thoughts and Leave a Review

    Write a review
  • C

    Customer

    1 reviews

    You know, I've gotta say,

    You know, I've gotta say, Smalls has really surprised me. My two cats, usually kinda picky, are gobbling up their food like never before and seem way more energetic. Plus, the deliveries? Always on time and the packaging is super solid. What I love most is how easy it is to tweak my orders. It's nice to feel like I'm in control and not dealing with some faceless company. Honestly, it's been a game changer for us.

    0 comments

    Replying to Customer

    The comment must be at least 10 characters.

  • S

    Su Neato

    1 reviews

    After much trial and error and expense

    After much trial and error and expense, I discovered that my choosy cat only likes the smooth chicken and can tolerate the ground chicken. Surprisingly, no fish or cow. The food comes in a 200 calorie pack which helps with weight management. I have a small freezer so a lot of space goes to cat food, but my house is mostly for cat toys. I order monthly and have for a year. A local pet store now carries Smalls, but they don't have "our flavor" so it's not much help. Overall, we're pleased. Wish the plastic was compostable, though.

    0 comments

    Replying to Su Neato

    The comment must be at least 10 characters.

  • B

    Bella’s Mom

    1 reviews

    Me and my cat are

    Me and my cat are big fans of Smalls! The food actually smells like real food, not gross at all. My kitty's favorites are turkey and chicken. She's put on some much-needed weight and has way more energy now. Plus, her poops don't stink as much, which is a huge win. Only thing I'd tweak is the ordering system—sometimes we run out before the next batch arrives. But overall, super happy with it!

    0 comments

    Replying to Bella’s Mom

    The comment must be at least 10 characters.

  • C

    Chicken

    1 reviews

    My 16 year old cat’s skin issues went away

    My 16 year old cat’s skin issues went away after we tried Smalls. Today, I got my order but lots of packets were thawed. I reached out to Smalls, and they quickly replied. They’ll send replacement packs soon. Their customer service is great.

    0 comments

    Replying to Chicken

    The comment must be at least 10 characters.

  • J

    Jazzmine Hickman

    1 reviews

    So, let me tell you

    So, let me tell you about my experience with this pet food company. My cat has the most sensitive stomach, and finding something he could eat was a nightmare. Then I stumbled upon Smalls, and wow, it was a game-changer for his diet. He loved the food, and his tummy issues disappeared. But here's the catch— their shipping is all over the place. One day you get a notification that the food's on its way, and then poof, nothing shows up. I had to constantly reach out to them, which was super frustrating. Finally, I canceled my subscription because I ended up spending extra on temporary food while waiting. The food itself? Top-notch. But if you need a reliable delivery, maybe think twice.

    0 comments

    Replying to Jazzmine Hickman

    The comment must be at least 10 characters.

  • share

    Review Your Experience.

    Share Your Thoughts and Leave a Review

    Write a review
  • S

    Skye Romeo

    1 reviews

    You know, it’s actually pretty

    You know, it’s actually pretty solid cat food, but we had a bit of a nightmare with the order. First, they canceled our account for some reason and said they shipped it. A week later, turns out they never did. It was a back-and-forth game trying to figure out what went wrong. Kept asking for a replacement, and they ended up just refunding us. Customer service was all over the place, and honestly, I’m a bit worried the food might arrive spoiled next time. If they can sort out their shipping and account issues, it’d be great, but for now, it’s kinda hit or miss.

    0 comments

    Replying to Skye Romeo

    The comment must be at least 10 characters.

  • M

    Mark K.

    1 reviews

    The quality of your food is decent, but

    The quality of your food is decent, but your online system is a mess. I’ve changed my order multiple times, yet I keep getting way too much food. I now have so much food that it will take my cat ages to finish it. Because of this, I’m thinking of canceling my subscription.

    0 comments

    Replying to Mark K.

    The comment must be at least 10 characters.

Rating on other websites

  • Trustpilot

    4.3

  • Sitejabber

    1.0

  • Better Business Bureau

    1.1

Business information

Own this company?

Claim & Respond

Reviews with responses attract 🔥59% more returning customers and 🔥20% more first-time customers

Category:

Pet Stores

Each brand on RealReviews.io belongs to a specific category, where it holds a position in the top rankings. The ranking is determined by various factors, such as the overall rating on the site, the number of reviews, the business's activity in managing reviews, engagement with customers, and more.

Smalls.com is 86 out of 145 best companies in Pet Stores on RealReviews.io

About Smalls.com

Smalls delivers all necessary cat supplies directly to your doorstep. They believe cats deserve better and use natural ingredients with added vitamins and minerals in their food. Smalls makes it easy to provide top-quality nutrition for your feline friend. Customers can customize their subscription to include high-protein food that cats will love. Smalls prioritizes health and convenience for both cats and their owners.

Key Details:

  • Location: The company is headquartered in New York, United States.
  • Founders: Smalls.com was founded by Matt Michaelson, Calvin Hughes.
  • Foundation Date: The company was established in the year 2016.

  • Translation language
Visit website