Reviews Summary

Smalls.com has a 4.0 - star rating from 11 reviews, indicating a high level of customer satisfaction!

5 stars
5 reviews
4 stars
3 reviews
3 stars
1 review
2 stars
2 reviews
1 stars
0 reviews
Rating (1.0)

About company

Smalls delivers all necessary cat supplies directly to your doorstep. They believe cats deserve better and use natural ingredients with added vitamins and minerals in their food. Smalls makes it easy to provide top-quality nutrition for your feline friend. Customers can customize their subscription to include high-protein food that cats will love. Smalls prioritizes health and convenience for both cats and their owners.

Key Details:

  • Location: The company is headquartered in New York, United States.
  • Founders: Smalls.com was founded by Matt Michaelson, Calvin Hughes.
  • Foundation Date: The company was established in the year 2016.

Customer reviews

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(3.0)
So, let me tell you
by Jazzmine Hickman

So, let me tell you about my experience with this pet food company. My cat has the most sensitive stomach, and finding something he could eat was a nightmare. Then I stumbled upon Smalls, and wow, it was a game-changer for his diet. He loved the food, and his tummy issues disappeared. But here's the catch— their shipping is all over the place. One day you get a notification that the food's on its way, and then poof, nothing shows up. I had to constantly reach out to them, which was super frustrating. Finally, I canceled my subscription because I ended up spending extra on temporary food while waiting. The food itself? Top-notch. But if you need a reliable delivery, maybe think twice.

(5.0)
My poor kitty was pulling
by Megan Fischbach

My poor kitty was pulling her fur out and had bald spots everywhere. We thought Tiki Cat was good enough, but turns out it wasn’t. Switched to Smalls and wow, what a difference! No more bald patches, and she’s not scratching herself raw anymore. Took a bit for her to get used to it though. We tried all the flavors and she’s a fish fanatic! Had to add tuna broth at first to get her to eat it, but now she’s obsessed. She even wakes us up every morning, meowing like crazy for her Smalls fish. You should see her excitement when it’s ready. So glad we made the switch!

(2.0)
You know, it’s actually pretty
by Skye Romeo

You know, it’s actually pretty solid cat food, but we had a bit of a nightmare with the order. First, they canceled our account for some reason and said they shipped it. A week later, turns out they never did. It was a back-and-forth game trying to figure out what went wrong. Kept asking for a replacement, and they ended up just refunding us. Customer service was all over the place, and honestly, I’m a bit worried the food might arrive spoiled next time. If they can sort out their shipping and account issues, it’d be great, but for now, it’s kinda hit or miss.

(4.0)
After much trial and error and expense
by Su Neato

After much trial and error and expense, I discovered that my choosy cat only likes the smooth chicken and can tolerate the ground chicken. Surprisingly, no fish or cow. The food comes in a 200 calorie pack which helps with weight management. I have a small freezer so a lot of space goes to cat food, but my house is mostly for cat toys. I order monthly and have for a year. A local pet store now carries Smalls, but they don't have "our flavor" so it's not much help. Overall, we're pleased. Wish the plastic was compostable, though.

(5.0)
Let me tell you about
by Janice

Let me tell you about my experience. The folks here are just the nicest, always ready to help out. I'm still figuring out which flavors my six rescue cats prefer, but once I know, I'll definitely be ordering more. It's a bit of a circus at home, with cats ranging from 4 to 18 years old, including one diabetic, one with CH, and one with no teeth. It's a challenge, but the support here makes it a lot easier. Hoping someone can fix my picture, though! That’s how I feel trying to please all these furballs.

(5.0)
I had to stop the
by Leigh R

I had to stop the membership cause my cat got allergies, but honestly, I'd keep it if they took out the fish stuff. It's awesome that it's made in the US and really sticks to what cats would naturally eat. My kitty was all over it, but then she started getting ulcers and her lips got swollen. Turns out, she's allergic to fish, and there's cod liver oil in the mix. It's a bummer, cause she really enjoyed it. If they ever change the recipe, we'd be back in a heartbeat.

(5.0)
I'm an old-timer who's always
by steve gold

I'm an old-timer who's always nervous about online shopping, but Smalls changed the game for me. Their customer service blew me away! Joseph responded to my issue faster than I can feed my 7 cats, and that's saying something. He gave me a solid solution without any hassle. It's rare to find such reliable service these days. If you're on the fence about trying them, don't be. Smalls has got your back. Highly recommend!

(5.0)
You know, I've gotta say,
by Customer

You know, I've gotta say, Smalls has really surprised me. My two cats, usually kinda picky, are gobbling up their food like never before and seem way more energetic. Plus, the deliveries? Always on time and the packaging is super solid. What I love most is how easy it is to tweak my orders. It's nice to feel like I'm in control and not dealing with some faceless company. Honestly, it's been a game changer for us.

(4.0)
Me and my cat are
by Bella’s Mom

Me and my cat are big fans of Smalls! The food actually smells like real food, not gross at all. My kitty's favorites are turkey and chicken. She's put on some much-needed weight and has way more energy now. Plus, her poops don't stink as much, which is a huge win. Only thing I'd tweak is the ordering system—sometimes we run out before the next batch arrives. But overall, super happy with it!

(2.0)
The quality of your food is decent, but
by Mark K.

The quality of your food is decent, but your online system is a mess. I’ve changed my order multiple times, yet I keep getting way too much food. I now have so much food that it will take my cat ages to finish it. Because of this, I’m thinking of canceling my subscription.

(4.0)
My 16 year old cat’s skin issues went away
by Chicken

My 16 year old cat’s skin issues went away after we tried Smalls. Today, I got my order but lots of packets were thawed. I reached out to Smalls, and they quickly replied. They’ll send replacement packs soon. Their customer service is great.

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